DO NOT play this site. NOT free! Lost $100s of dollars on subscription and buying gems. BOGUS! FYI

Today there was a 60% off sale on the Sea of Charms game so I took advantage and played it for a long time in order to earn charms and coins to go to the next level - Once I left the game and went into a charm party I noticed ~300 charms were missing - I went to support and spoke with someone in chat who basically told me to go and suck it! Below is the transcripts:

Concierge ServiceAsk us anything.Chat startedConcierge mz RED7 joined the chatConcierge mz RED7Hello Gina3 Gina3Hey - I had over 300 champagne charms and when I went into a charm party they all were removed Concierge mz RED7How may i help you today? Gina3Can you please look at the history in my account and put them back? I got them playing the sea of charms game today Concierge mz RED7Vegas World has recently redone the Charm Manager display, and when we change anything our players will often mistake the changes for a problem that requires our attention. Before we go too far down the 'missing Charms' rabbit hole, please understand that we know for certain that nobody's Charms ever go missing and all Charms purchased are added to the Charm manager without fail. For that reason, we cannot help very much with reports suggesting otherwise.If a Charm or Charms are not displayed in your Charm manager like you expect it to, it'll be due to one of the following reasons: Charms sometimes take a few minutes to appear. If the Charm is not visible immediately after it is purchased, give the game a few minutes, refresh (log out and back in again), and they will appear. Charms are used up. Charms are designed to to pay out a minimum of 3 times before being used up. Once used up, Party Favor and Gift Charms just vanish without a trace. Standard Charms turn into a silhouette and remain in your Charm manager until either sold for 100 Coins (not Gems) or recharged with Gems. Getting used up is the only thing that can remove a Charm from the Charm manager. When they are used up and go dark or vanish, all the Coins that Charm will have been added to your Coin total.We cannot take action regarding reports that Charms fail to arrive after being purchase nor reports that Charms have vanished from the Charm Manager unused. Neither of those things can happen, so we do not have a solution when players report otherwise. We understand that players frequently believe this happens, but we know it does not, it is not something we ever provide compensation for. Party Favor and Gift Charms just vanish without a trace. Standard Charms turn into a silhouette and remain in your Charm manager until either sold for 100 Coins (not Gems) or recharged with Gems. Getting used up is the only thing that can remove a Charm from the Charm manager. When they are used up and go dark or vanish, all the Coins that Charm will have been added to your Coin total.We cannot take action regarding reports that Charms fail to arrive after being purchase nor reports that Charms have vanished from the Charm Manager unused. Neither of those things can happen, so we do not have a solution when players report otherwise. We understand that players frequently believe this happens, but we know it does not, it is not something we ever provide compensation for. Gina3Wait - what you are saying makes absolutely no sense - I checked the charms prior to entering the charm party and there were over 300 and now there are not - how do you explain that? Concierge mz RED7try refreshing as unless you used them they will be in the charm manager Gina3Ok - so what you are saying simply is if you have a bug in your game - which is pretty often you do not assist your customers? They are NOT there They only show 31 which is what I probably got in the party and the ones I earned playing sea of charms all day are gone I played that game all day because of the sale Concierge mz RED7Vegas World has recently redone the Charm Manager display, and when we change anything our players will often mistake the changes for a problem that requires our attention. Before we go too far down the 'missing Charms' rabbit hole, please understand that we know for certain that nobody's Charms ever go missing and all Charms purchased are added to the Charm manager without fail. For that reason, we cannot help very much with reports suggesting otherwise.If a Charm or Charms are not displayed in your Charm manager like you expect it to, it'll be due to one of the following reasons: Charms sometimes take a few minutes to appear. If the Charm is not visible immediately after it is purchased, give the game a few minutes, refresh (log out and back in again), and they will appear. Charms are used up. Charms are designed to to pay out a minimum of 3 times before being used up. Once used up, Party Favor and Gift Charms just vanish without a trace. Standard Charms turn into a silhouette and remain in your Charm manager until either sold for 100 Coins (not Gems) or recharged with Gems. Getting used up is the only thing that can remove a Charm from the Charm manager. When they are used up and go dark or vanish, all the Coins that Charm will have been added to your Coin total.We cannot take action regarding reports that Charms fail to arrive after being purchase nor reports that Charms have vanished from the Charm Manager unused. Neither of those things can happen, so we do not have a solution when players report otherwise. We understand that players frequently believe this happens, but we know it does not, it is not something we ever provide compensation for. Gina3so are you saying I spent a fortune in gems and as far as you are concerned it is just too fricken bad? Concierge mz RED7i cannot go into your account and replace or take anything Gina3You are sending me the same response over and over Concierge mz RED7I have given you the correct and only answer. You may submit a help ticket but you will receive the same answer/information.If you select the "Help Page" from your game menu (Zendesk) and look at the top of the page you will see where you can submit a ticket. Or you can email support directly by email *******@vegasworld.com Gina3You guys really do not give a crap about your customers I'll post that crap you sent on social media! Horrible - but thanks for letting me know that you simply do not value your paying customers - it is much appreciates! Concierge mz RED7please follow up with *******@vegasworld.com for anything further on your missing charms The charms can only be gone if you have used them Gina3thank you for some of the absolute customer service I have ever experience I could not have used them as I played either the sea of charms which you only use charms or went to charm parties thanks for wasting my time Concierge mz RED7Unless you have a question on another topic i will be ending this call Have a great day Gina3go for it Concierge mz RED7 left the chatChat rated BadComment submitted