This is the worst company I have ever dealt with. The only reason they have one star is because I couldn't take stars away. Their shipping time is absurd and they don't care about their customers AT ALL. I ordered a windbreaker that did not fit. I emailed the very next day to tell them I needed to return the item (they don't have their return address on the website which should have been a tip off). They have not given me the address. Even though their return policy states you can return an item for any reason, they told me that the jacket met specifications and I couldn't return the item. I replied and told them it was irrelevant and I needed to return it. They have actually changed their return policy to state they will only accept returns if the item is not as specified! That's insane! They changed their policy rather than let me return an item that doesn't fit and refund me $20!

Their customer service is absolutely horrendous. The only service to the customer is ignorance. They take two days to respond to emails and when they do they don't even help you. They apologize and say that the comments are valuable and they will use them in the future. At the time their return policy had a 30 day window. I firmly believe they were trying to wait me out and when that didn't work they just changed their policy. I cannot stress enough how much you should not use this company based on everything I've been through with them. STAY AWAY FROM VANILLA SNOWBALL.

Update: after 18+ emails and numerous Facebook messenger posts between 7/17/19 and 9/2/19, I was offered a 30% refund on my order and told to keep the windbreaker (refund amount ended up being approx 75% of windbreaker cost). I accepted the offer thinking I would not get anything better and something is still better than nothing. I think because I was within the 30 day return window (which as mentioned they changed the return policy- probably because I emailed their legal department and told them their stalling tactics were illegal) they figured I wasn't going to give up with the emails. They still have not revealed their return address. NEVER buy from a company that does not have a return address clearly listed on their website. Even with this resolution, I will NEVER buy from this company again. It's not worth the hassle.