USPassportNow

I also got lead to this page by accident trying to find out what renewing my passport would cost. You never get to any prices until after you hit the button to accept the agreement. I was charged $129.00 for nothing. I complained to my credit card and they could not "after investigating" retrieve my money. Apparently after you hit the ok button it's all over for you. Even though I never used the service past the initial web aplication. I still was finacially responsible for them being "available" to help me.

Just got off the phone with the most aggressive and rude agent. They took my 130.00 even though I had no immediate travel plans. This is my first time getting a passport, it's my fault I trusted this was legit and I didn't realize it's not even a government site :( They knowingly sold me something I didn't need or use. When the post office told me to dispute them I called and they told me it was like buying a plane ticket, just because I didn't use it (still not sure what I didn't use) doesn't mean you get your money back, then she refused to tell me who else I could talk to or a supervisor telling me I had no business knowing that! SCAM SCAM SCAM

Horrible, horrible scam! My daughter thought she was taking care of herself and ordering her passport for an upcoming cruise - NO where is it clearly stated exactly what you are paying for (which is basically NOTHING). When I called to find out exactly what this service entailed, I was told," The $50 fee was to 'reserve a space with the state department for your expedited passport" Funny, isn't that what the $60 you pay directly to the state department is for!?!? Live and learn I suppose - but in my mind - THIEVES - plan and simple.

BE CAREFUL! This is a big scam. They will keep your money without notice and not contact you about it. I inquired to their service by filling out their registration page. The next day, I cancelled my request as it is just as easy to go to your US Passport office in your area on obtain a passport IMMEDIATELY for only any extra $60. When I received my credit card statement, sure enough, I was charged anyway. I called to get the charges reversed and was told that I did not properly cancel. I even shared the email I sent them canceling the request within 18 hours! It is trickery. Be very careful with this service and please know that you can go directly to your US Passport office in your city and get the same results, the same day, WAY CHEAPER!

I went on this site to get an expedited passport and like another person said previous to my posting, it is very misleading. It makes you believe that you are going to pay so much and then after you accept the terms and conditions they start hitting you with additional charges that were never expressed prior. I cancelled my request less than 5 minutes after accepting the terms and conditions and they are holding on to $100.00 for a non refundable fee. They charge your credit card instantly and then after you cancel they do not refund the remainder of the amount (everything but the non refundable fee) until 30 days later. After 16 days I am still waiting for $229.00 to be refunded to my card and the response I recieved from them was we still have 14 days prior to issuing a refund. USPASSPORTNOW and EVERYONE ASSOCIATED WITH THAT ORGANIZATION CAN GO TO HELL!

My experience was really my fault. As I should have known better. I figured it wouldn't pay until AFTER the 3rd step completed, so I submitted my payment information on step 2. My fault, since I normally NEVER do that knowing dam well it will take my money out.
Customer service wasn't bad, the guy seemed really bored... he probably was, but he gave me back my small amount of money.
SO WHY ARE YOU GIVING THEM ONE STAR?!?!?!
You don't really know it until after you have already paid (since they hide this on there site for you to hunt down, until after you have already paid), but here's how the fee's stack up (for the card).
They make it look like this:
$30 for the card (holy crap that's cheap!)
$50 to expidite (ok, that makes sense, they're rushing it)
Then you put in your card info, $80 total (I should've looked up how much it normally costs)
BAM! They now have $80 bucks
ONTO STEP 3!
"Oh hai thurr! Remember those fee's we mentioned?!?! Yeah, that has nothing to do with the card...$50 of that is non refundable and the $30 will take 90 days to get back into your account if you decide to cancel!"
WTF!
"And if you want a passport card you have to fill out these document, then mail them using fedex to your governments address with the money for the passport card so they can mail it back to you"
WWWWWTTTTTTFFFFFF!
So here is what's up... you pay them for their website and phone call to cancel. YOU still have to print out and fill in the documents (usps.com allows that for free)
YOU still have to mail it in (the cost of a stamp)
YOU still have to do all the dam work!
So what are you paying uspassportnow.com $80 for? For documents and instructions, that's what. THAT'S IT!
Shame on me for falling for these chode licking asshats scheme.
What's the lesson for today? IF you need it expidited, call and setup an appointment with a passport agent of some kind in your area to do it... not the internet.
Side rant: You'd think a state ID would be proof enough, has more information than a dam passport anyways. (derp, they're easy to fake... herp derp, like passports aren't)
End Conclusion: This site sucks, this governement sucks! Fawk all of you!

This site is a SCAM... Do not use them for a fast passport... I went to the courthouse and post office and recieved it just as fast... they dont refund all your money when you cancel in less than 24hrs and after 24 hrs they dont refund any of your money... they trick you into thinking your getting it faster through them, when they actually end up charging you double the cost as the post office and it takes more steps and actually takes longer... Their customer service is RUDE! They probably make more money by tricking people and those that cancel... than they do for those that actually end up getting their passports through them... STAY AWAY FROM THIS SITE! PASS IT ON!

We will not be using their services in the future and will be recommending to our family and friends the same. On Aug. 7th, 2012, late in the evening, my husband and I realized that I needed to renew my passport before an international flight just days later. We googled passport expediters and came upon their website. Not having done this before, the site appeared to be an official U.S. government site. We quickly filled out the expediting request and submitted it, hoping that there would be enough time to process the passport renewal. As we did some further research in our frantic state, we realized that USpassportnow.com is not part of the U.S. State Department and quickly tried to cancel the request. Unfortunately, this all took place late in the evening and the offices were closed. I called at exactly 9am on Aug. 8,2012 when the offices opened and cancelled the request. I was informed that the $100 processing was non-refundable. We really don't think it is fair for them to charge $100 for a 5 minute phone call with a customer who mistakenly requested their services and cancelled them at the first possible moment, before the staff could have possibly even begun to spend time or resources on the request. I think this is a a very poor business practice and have requested a refund.

In addition, the company failed to process the refund of $229 for the passport that was not expedited (because we had cancelled the request), even though I called the very next morning and was given a cancellation confirmation number of *******. I spoke with someone when the credit card statement came and they assured me that it will be refunded within the next 24-48 hours. But now they've added another hassle to this experience.

This business is apparently disinterested in earning money in a fair an honest way.

We contacted USPassportNow.com to get an expedited passport for my son. His passport needed to be expedited because he was on a college graduation cruise in late June/early July and by the time he returned from that trip we had very little time to process his passport paperwork which was needed for an August 4th trip.

My son call once and I called twice to speak to "our" adviser to go thru the checklist and make sure we had all items and paperwork in order and completed correctly.

We were told to take our August trip itinerary and forms and take them to the US Post Office because only the post office could legally seal the documents. We had to wait 2 weeks for a post office appointment.

Once at the post office the postal officer told us that she could not process these documents because our August trip itinerary needed to be dated two weeks from the date of our visit to the post office. So we would have had to wait another two weeks for an appointment and falsify our travel itineray dates for August. We then just completed the necessary documents at the Post Office and the USPS processed our expedited passport and mailed that day.

When I called USPassportNow.com to ask for a refund and explain that we been give the wrong information and instructions after calling 3 times to make sure all was correct. They told me they would not be able to process a refund. They said we should have gone home and made another appointment with the post office and falsify our trip itinerary to state we were leaving exactly 2 weeks after our USPS appointment in order to have the documents officially sealed. Net: Our appointment at the USPS was on 7/2. Our August Trip itinerary needed to state we were leaving on 7/16 in order for the USPS to officially seal these documents on 7/2. Our itinerary was dated 8/4, the actual date of our trip. We had no time to wait for two more weeks nor did we want to falsify our itinerary.

We called several times for two refunds since USPassportNow.com did nothing for us. No matter where you pound out on their recording we got to the same person. Who would not help us nor let us speak to a supervisor.

Charges:
06/20/12 06/20/12 USPASSPORTNOW.COM *******464 FL $64.00
06/20/12 06/20/12 USPASSPORTNOW.COM *******464 FL $50.00

These people are not legit and should be put out of business. They are thieves!
Taking payment for what... no services provided.

This site is a scam. Never give them business. You still do all the work you would do going to the post office (because you literally have to still go to the post office and do the work), and then you have to do a ridiculous amount of additional work. You can't get a refund. Passports don't even ship faster most of the time. Site is basically a scam that takes your money and then tells you how to get a passport at the post office and ship it to them with some additional time-consuming steps. AVOID!

So i was drunk trying to order a passport for the first time in my life at 3am, yah i know, in hindsight wasn't the best idea. So i just googled "passport" or whatever and i honestly thought i was using a government website. Nope, it was this leeching turd. The site looks government-esque, and the prices they charge for their "services" are similar to what you'd pay for a passport. I believe that's part of the charm; if they charged you like $35 bucks you'd know right away something was up. Reality hit me when they said i'd have to pay another 170 to the government on top of the 170 they were taking from me, yikes! I knew i was had. I knew i'd be charged something too, so i called to cancel, i just didn't expect it to be $50 bucks, and for them to hold on to the rest for 10 to 21 days. Anyway, $50 lesson learned.

I was the maid of honor for my sisters wedding. I went to the airport with my passport in hand only to be rejected at the gate as my passport was expired. I had no clue what to do and I was totally freaked out. I found this company online and from the start they set me straight by ensuring me that I could still make my sisters wedding. I was directed to there website uspassportnow.com, where I completed their step my step instructions. They gave me a person to talk me all the way through it. I dropped all my stuff off with them at their office that day and within 24 hours I had my passport back in hand. If it wasn't for this service I would have never made my sisters wedding. Passport Now thank you, thank you thank you... I will be telling everyone to use you. -Brenda