Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Reviews (27)
The process was quick, the website was very clear and easy to use and the shipping prices were reasonable. It allowed me to order items not available in my country and I would recommend the service.
These guys are awful. Their security is extremely excessive. Here's some things you should know before dealing with them:
1. The name on your package should be the same as the name on your account. If it's not, you MUST add that name as an additional receiver (which REQUIRES that you upload two valid IDs.) You can't forward the package otherwise.
2. Your Paypal MUST be verified. If not, you will be forced to use your credit card.
3. The name on your Paypal MUST match the name on your account. (The name on your account apparently can't be changed.)
4. The email on your Paypal MUST match the email on your account. (The email on your account CAN be changed.)
Okay, now here's why these people are trash.
1. They lied about there not being a return shipping label inside my package.
2. I spent 2 weeks (32+ emails), contacting these people about my package as if it was some sort of hostage exchange.
3. Unhelpful and uncaring customer support.
4. There doesn't exist any Mike Wilson, the reviews that mention him are fake.
5. Short package holding time limit.
6. Weird US address: 2001 Beacon Street, STE XXX Unit XXXXX
TLDR; Avoid these people, there are too many better options. (i. E. BedaBox, USGoBuy, Reship.com, myMallBox, etc.)
EDIT: I registered my account under my current name. My Paypal is linked to my maiden name.
I addressed the package to a friend, and I didn't feel comfortable asking them for two forms of ID that I could upload to the Internet.
Very nice support, really help support and I like that. I give 4 star because need more free storage days and maybe can add shipping partnership like dhl.
Super fast customer support, most affordable rates in the industry + brilliant control panel to manage your incoming packages and seamless checkout process.
You can't go wrong with USendHome's service!
I recommend it to all of my friends and family.
A bit later than the delivery date stated but i'm satisfied. Great communication. Will likely use again. Item was a 480 GB Sandisk SSD Extreme Pro.
I give 10 stars for this exellent site first
The website has the cheapest price for US Package Forwarding because i have try a lot of others package Forwarding and it's was bad but with usendhome.com it's different the price for me of 15 package is no more than 130 usd with insurance and extra storage and many others things the best thing was the customer service, excellent communication through chat and quick response from agent Michael Wilson, so clearly the best thing in usendhome.com it's not the price but the customer service, many thanks to Michael Wilson the agent who help me a lot begining my business
Recommand to all
The website was easy to navigate, excellent communication through email and quick customer service response with any questions/concerns. Prices seem fair and I look forward to receiving my package and many others if it remains affordable!
The customer registered under a fake name and wanted us to change his account name without sending any document to verify his identity.
Additionally, the package came in under a name different than the name he was registered with, we contacted him and let him know that he must verify the additional receiver before we can mail out the package, the customer refused.
Our PayPal payment policy is listed on our website along with our strict rule that we don't support third party payments, we don't hide any information from our customers.
We informed the customer that we can't mail out his package and he must return it back to the sender.