Upgrow

I have been dealing with unauthorized billing from UpGrow for over six weeks, and the situation continues to get worse. I was charged approximately $3,700 for a subscription I do not recall knowingly signing up for. When I tried to manage or cancel the subscription, the "Manage Subscription" page would not load. I had no way to remove my credit card or stop the billing myself. Since January 12, I have: Repeatedly requested cancellation Been told refunds were "under review" Been told refunds were "processed" Been told there was a "chargeback issue" Been told to "wait until next week" — multiple times I have received only one partial refund. Yesterday, after being assured billing was stopped, I was charged another $399. There has been: No proof of refunds No transaction IDs No clear accounting of what has been reversed No access to manage my account No escalation to an actual decision-maker Every response has been a variation of "we've escalated it" or "please wait." At this point, this feels less like a billing error and more like a systemic failure in their subscription and refund process. If you are considering using this service, understand that if something goes wrong, resolution may take months — and you may not have control over your own billing. I would strongly caution anyone against providing payment details to this company until they demonstrate a functioning and transparent billing system.

I can only confirm what many previous reviewers have already described. Warning: Extremely unprofessional handling of cancellations. The matter is currently being reviewed by my lawyer. I cancelled my UpGrow subscription in March 2025 via email and support chat. For a short period, my account was switched to a "free plan," but without my consent it was later reactivated. Starting in November 2025, recurring charges of $299 appeared again (including additional charges of $99 and $199 on separate dates). My credit card has been charged for several months, despite there being no active contractual relationship and my account being set to "paused" since cancellation. I made multiple attempts to resolve this directly with support, submitting several cancellation requests via support chat and their ticket system. I also contacted them via email — after which my emails were apparently blocked. For months, I was told the issue would be resolved, but the charges continued. I have now initiated a chargeback procedure through my bank and will likely need to cancel my credit card entirely to prevent further charges. At this point, it appears that I may only be able to recover the amount (over €1,000) through legal action. Conclusion: Stay away from this service.

I have been dealing with unauthorized recurring charges from Upgrow for nearly TWO YEARS after being told multiple times that my subscription was canceled. Each time I contact them, they tell me: It was a "mistake" They will "look into it" They will refund me They have canceled my account They have deleted my card And yet the charges continue. This has happened repeatedly despite written assurances. At this point, the pattern speaks for itself. If you read through reviews carefully, you will see many people reporting the exact same experience — continued billing after cancellation. You may also notice that under negative reviews, there are responses saying it was just a mistake and that they are a "great company." Look closely at some of the 1-star reviews that strangely contain glowing praise. Ask yourself why someone would leave a 1-star rating if everything was so amazing. Read beyond the surface and scroll through all reviews before making a decision. If this happens to you: File a dispute with your bank immediately Request a new card number File a complaint with your state Attorney General Report the company to the FTC Consider filing a police report for documentation Keep all communication in writing Do not rely solely on chat or email promises. Monitor your bank statements carefully. When hundreds or thousands of consumers report the same billing issue, that is not something to ignore. I am sharing my experience so others can protect themselves. They are going to write under my review it was a mistake and they are a great company like they do under every complaint but check all great 1 star reviews that have nothing but great things to say are obviously fake reviews because why would you rate upgrow 1 star if its so fantastic? Lol. They are writing the great 1 star reviews to push down the legitimate 1 star reviews so keep scrolling and you will thousands of people stating they continued to charge them for years after canceling. They know seeing so many people say the same thing shows how criminal and negligent they are. Do not believe them when they tell you to send them your information by chat or email and they can always be reach they always lie and say they will look into it and refund and cancel your account and delete your card cause they been telling me this every month for TWO YEARS lol. Ive never seen a company so criminal in my life. Let's all work together to take upgrow down