UberSeatReviews 162

Paid for Redskins tickets to the London games. Ordered tickets 8 months prior to the game and was told the tickets would arrive three weeks prior to the game. Two weeks prior to the game we hadn't heard from them and had no idea when our tickets would arrive. Twice they told us that FEDEX was delivering the tickets. They even provided a tracking number, but the tickets were never mailed. They even told us that the buyer hadn't released it. We got nervous so we purchased tickets from another vendor two days before the event. We asked them to reimburse us the difference but they stated it wasn't their fault. We ended up going to court and winning; however, the judge said good luck getting the money. Use a different vendor! Don't give them your money...

Uberseat sold me tickets through Seatgeek and even confirmed them within 15 minutes. 3 months later they decided to refund my money without an email or any notification. By that time ticket prices had increased by 400%. Customer Service has been a complete waste of time. Nothing more here than empty apologies and lies. Seatgeek asked me to follow up on what happened. Somehow they are actually worse than Uberseat, Do not under any circumstances buy anything from Uberseat or Seatgeek.

Purchased tickets to a sporting event in an amazing row and when I finally purchased the tickets and got an email confirmation the tickets were in a whole different row! I called asking to be in the row that I originally purchased or simply get my money back since the mistake was on their system and they repeatedly gave me the "no refunds" line. For something that was clearly their fault and to say no refunds, let alone the seats I orginally purchased is absolutely absurd. Save your money and effort and just purchase tickets else where

We purchased two tickets to a Seahawks game in a October for a November game. My girlfriend called the next day to confirm we had the tickets and was told yes 100% they are confirmed. The tickets were to be emailed 48 hours before the game. When they had not arrived the Saturday before the game she emailed uber seat. They told her there was an oversight and the tickets were refunded on 10/31 but they forgot to let her know. We had to pay over $800 for her and our friend who came from out of town to go. They won't call back when requested. We are still waiting on the money refunded for the cancellation. It has been almost a month. When we spoke with Megan on the phone and asked to speak to a supervisor she said they all have the same power and they can't do anything for us. She said that this was a weird situation but they can't compensate us anymore than their policy. They can't or won't is my question. I will NEVER but tickets associated with this business. If you want piece if mind the tickets are yours buy elsewhere.

I bought tickets named "All Music Pass" for a weekend event with 4 music concerts. The all music pass is advertised on the event website as giving you to access to all of the music events, as you woud expect. When my tickets arrived they were only for the first music event only and titled differently to the online listing. I pointed this out to UberSeat and they said that because the event was listed as the starting day that I should have known this was a ticket for only one event! They then refused to offer me a refund. Terrible customer service and highly disingenuous

I bought tickets to game 2 of the 2016 world series in Cleveland on uberseat.com. After making the purchase... I spent almost $3,000 for the tickets... I got nervous because of all the negative reviews. Well, I have to say, they delivered. They continually communicated with me and my husband and reassured us we would get the tickets. My husband picked up the tickets in person a couple hours before the game and he got MUCH BETTER seats than what we bought. They delivered exactly what they promised and right now my husband and son are experiencing a dream come true... to see the CUBS in the world series. THANK YOU UBERSEAT.COM!

I decided to buy my son basketball tickets for his birthday. I found this site and purchased tickets for a Friday evening game. A week went by and I still had not received my tickets for the game. I decided to contact customer service and received NO answer back. After a day or two of doing so I decided to see if I could cancel the tickets. Once again NO answer. At this point it was the day before the game and still NOTHING. I figured the tickets were probably not available and that they would refund me the money. On the Monday following the game I was checking my email and I had a link saying accept tickets, 45 min before the event was to begin. Absolutely ridiculous, it would have taken an hour and half to get to this destination in the first place. I contacted customer service and they have refused to refund or even give me a credit for the tickets. I believe that this is their scam and they should be reported to the BBB.

We purchased NFL tickets for an upcoming game in London. We have tried on several occasions to resolve the delivery of those tickets to no avail. I have verified through Federal Express that these tickets have not yet been sent. After reaching out to the company, they have still not provided an explanation. It's beyond refunding money for a ticket. We have purchased airline and hotel based on our purchase of these tickets. Their webpage prides itself on 100% satisfaction but lacks that in poor/non responsive customer service. I will never use their service again; in the meantime, I am hoping they redeem themselves with expediting and ensuring we get what we paid for prior to our departure.

They couldn't process my order and then cancelled it last minute and I had to call my credit card company to get my money back. Unbelievable.