Twigby

Could not activate phone purchased from twigby. Rep said they don't service my area. Verison tower 3 mi.

The Motorola G7 is listed on Twigby's site as a phone that supports WiFi calling. Because of that, I bought two Motorola G7 Power phones. Well, guess what? WiFi calling didn't work - the phone didn't have the settings shown in the how-to-enable-WiFi-calling article. So, I had a chat session with one of their tech support folks. Completely unhelpful - all they wanted to do was argue about my use of the word "incompatible" - they stated (repeatedly) that my phone was NOT incompatible, while also stating that SOME Moto G7 Powers don't have "the right firmware" to support WiFi calling, and basically informing me that I was out of luck. That's what I call "incompatible", but then again, I only have a Master's degree in Electrical Engineering - what do I know?!?!?

P.s. I switched to Republic Wireless, and WiFi calling works great - using the exact same phone.

DO NOT USE THESE CROOKS!

They will charge you for overages when you have overage protection ON and say you turned it off when you didn't...

And forget the 30 day try and if you don't like refund guarantee... they won't give you that back either... CROOKS total & complete CROOKS!

Where do I start? Five attempts to bring a new iPhone 6s Plus that was a gift, and existing SIM card, to start using Twigby. Customer Service is nearly useless as CSAs have no technical knowledge so they are not helpful when something doesn't fit their little boxes.

First it was a field on their form that rejected my correct legal address, then the site called my SIM card "invalid" when it works fine in my phone, and then the chat thread ran off the bottom of the page so I could no longer read responses. That happened two times (2 different devices). My previous chats and partially filled in forms were not saved from one session to the next so I was forced to start at the beginning of the whole process. This might be defensible if I was not a customer, yet I was told each time to sign in to my account. That meant no one had a record of previous efforts to solve problems... meaning starting from scratch to explain everything to a new CSA.

I will be warning everyone I know to avoid this horrible company

The prices are great and I like their policy on data (they have caps but if you go over it's not biggie, they still give you unlimited data but at a slower speed till the next month, but the customer support is ONLY though chat (which is I guess better than just forums as some other companies are-really stay away from THOSE.)

When I wrote a long email asking for a supervisor to help. One of the problems with the chat, is I had a long paragraph detailing what I was encountering on my phone and the chat agent thought I was not responding (he couldn't see the floating dots?) so closed the chat so I was typing all for nothing. The supervisor said I should make the chats shorter, nonwithstanding that it's like hanging up on a call where when I worked in call centers was a something one could get fired for.

The phone, a Moto E6 Play was different from the one on Motorola site and did not have fingerprint lock as THIS company doesn't have it on their model, wifi didn't authenticate, CSA (2 of them) blamed me for wrong password, wasn't on THEIR end and on and on. They were nice enough, but after over four hours on the phone i can't access my wifi and I didn't get the extras of the phone I thought I would be getting and although I can send the phone back for a refund and get my money back with shipping and the accessories (I now can't use as I am returning the phone as they are unreturnable) I am out around $22!

Initially when I ordered before trying it I told a person whose income was so low, he didn't need to file taxes (should have lifeline) but pays $90 a month as he needs a lot of data about them as they had a referral program but he said that he wanted to buy a phone where he could go to the store and get help and ridiculed him for that and now I feel bad because the only help is chat and not only can it not be very helpful but hours are limited. He is right, a storefront IS a lot better than ordering ANY phone online, if you have difficulties in programming or getting the wrong phone you can deal with it more easily and inexpensively, it might be worth the extra money, having a person help you in person, seeing how you are doing it and correcting it if necessary!