I had another lawn service company (The Lawn Ranger) in the spring who did not use crabgrass preventer on the first two visits and apparently no killer on the 3rd visit so I fired them. They left me with an abundance of crabgrass! My yard looked like it was carpeted in crabgrass. I called TruGreen to have weed killer and fertilizer sprayed because it was too late for pre-emergent. I prepaid $480.13 for a year to get a discount on the first treatment. I had to wait several weeks because of the recent treatment by the previous company. A man came and went over half my yard with a backpack sprayer and hit a few yellow nutsedge! He indicated on his job report that he killed my nutsedge and didn't mention anything else. They deducted $56.16 for the first service, a discounted amount for prepaying. I waited a couple weeks to see if I was getting any more weeds killed and nothing happened. I also had some very healthy patches of nutsedge. I went to the local office and spoke with the manager. He sent the man back out to re-spray for "free" (because I prepaid for a year and this was to be included). He came and "resprayed" but left so many weeds again. I waited another few weeks to see if the weed killer was working. It wasn't. I looked at my prepaid account and they charged me for the respray! $89.95! I called and cancelled their service because it was a total rip-off. I complained about being charged for the "free" respray and they said they would refund me the balance of my prepayment but couldn't see on my account the exact amount. I got a refund on my credit card in a few weeks BUT they kept the "FREE" respray amount and only refunded $343.12. The amount was a great disappointment. Also, the man who took my prepayment on the phone and quoted me the contract amount said it covered the rest of 2025 and all of 2026. I was later told by another TruGreen employee that it only covered July 2025 (my call to start their service) until July 2026.

In late spring, I contracted TruGreen for 2020 lawncare on my smallish home plot. I was able to get a full year price of $306.07, paid in April 2020 via a Visa credit card. The treatments ensued but no change in the look of the lawn was evident. I game them some time but then called and they said they'd come out until it was right. There were appointments kept and some not kept by late spring and summer. The lawn did not improve and I emailed them several pictures that weeds had now taken over. I had complained to no avail. Eventually I got an email notifying me that my lawn could not be cured of weeds due to new regulations in Maryland. I told them in that case there's no need to sell me lawn care if indeed you can't actually fix anything. They said that was all they could do and they guarantee service, not fixing the lawn and would not process a refund. I called local TruGreen and they said they'd never heard of anything that wouldn't allow them not to fix my weed problem. I said hopefully they could come out. I then emailed their main office again (you can't call them – it's a 3 hour hold and along the way they hang up) to tell them what I learned from their local office and that they either need to fix the lawn problem or refund the money. They did neither and stopped treatment altogether. I then told my credit card company to refuse payment as they refused service. The credit card company took up the matter. After that – this now stretched into early fall – TruGreen, possibly pressured by the credit card company, notified me that a refund was being processed and sure enough they credited me the full $306.07. Just a day after that, also around Oct. 10, I noticed that they charged me $179.53. I inquired and they said that the refund was a mistake and that the services already done amounted to $179.53 and are valid. I told them they had no right to charge my card – that this was totally unauthorized and informed my credit card company who took care of the matter.
In March 2021, I received a phone call on my answering machine that TruGreen was looking to collect $306.07 and then in the mail in early April I received a collection notice from IC System / TrueGreen Processing Center called ‘Valid Collection' stating that $306.07 was due. I called them – but the wait was 3 hours, so instead I sent them an email that this was an invalid collection and that they had a week to inform me of that error. They did not and leave me no choice but to pursue this further herewith.
This is a fraudulent company using dirty business practices.