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I purchased several trees to plant before leaving town to go back to school and after about a week of waiting(far more than I expected) the first of three boxes arrived and it was crushed and had holes on the box so I rejected the delivery and was very disappointed. The other two boxes were never attempted to be delivered I'm not sure if that is from me rejecting the first one or if it was a problem with fedex. Now it's been over a week I'm out of town and I've had a phone conversation with fast growing trees about when I should be expecting my refund and so far I haven't gotten a single word back from them. Extremely disappointing service so far as the customer I should have been refunded by now I understand it takes time but after more than a week and a phone call and the fact that I never accepted the package I'm beginning to really lose patience.
My azaleas arrived very quickly and were in great shape. All three were in bloom and there was no distress on any of the foliage. They are thriving in my backyard now and I couldn't be prouder.
Easy to search and make orders.
Shrubs arrived in very good conditions.
Packaging just plain useless. Same plant could of been purchased at Home Depot for half the price. Even the same producer.
Customer service was horrible! Very disappointed with that experience! Have not received my second tree yet but my first one arrived very nicely packaged.
We're very sorry to hear this! We're going to reach back out privately to help!
My plants arrive quickly. Protective packaging with easy instructions for the non green thumb folks.
The best service. They have always answered my emails and or calls quickly. They are extremely nice. Always going out of the way to make sure everything is what you expect.
Website was easy to use and order the trees/bushes that I was looking for. It was easy to order and check out was smooth. Will be returning to the site when I am ready to order other trees.
The local stores were out of Willow Trees. The trees from fastgrowingtrees.com had trunks had trunks about 1/2" in diameter, and a plastic pot about a gallon size. Home Depot had Willows earlier in the year with 5 gallon pots and trees with a 1" diameter trunk for less than $100.00.
We're so sorry to hear that your trees were not what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
1. Sent the wrong trees
2. Late delivery - twice
3. Damaged and dead trees - twice
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!
I very much liked that customer service was excellent in terms of communication. You could call and get an answer to your questions.
However, I was surprised how these expensive trees came in a long narrow box. Two were sent in just one of those boxes. There was nothing much to them and they looked very scraggly. The root balls couldn't support the trees, even when placed in a pot, without leaning them against something. I was concerned that the trees had torn themselves from their roots. In Santa Fe heat and sun, the trees need all the roots they have. Have to see how they do.
We ordered two palm trees and two banana trees for our home in Oklahoma. The trees were shipped quickly. I did not have to contact customer service
I talked to an on-line chat bot who gave me good advise about what I wanted. I ordered it and it arrived, well packed, within a few days. It looked a little ragged when I unpacked it. But what would you expect for something that has been in the back of a FedEx truck for a couple of days. After a couple of days in the sunlight it is looking very happy!
On my 3rd tree the first 2 died. This one is doing great. Customer service was very good and I do love the tree.
My experience with Fast Growing Trees was great from beginning to end. I felt like I was working with a local company that new me personally.
The tree must have been damaged at shipping it had broken limbs 3 total not sure if its going to make it but I will see
I spoke with Elvis about a month ago about the poor condition of the first tree I bought from you last year. (This year I bought 2 more). I sent photos of the brown, dying leaves and he advised me to mix in nitrogen with the soil, and that "... all the brown on the leaves will be gone in two weeks, and that the leaves would turn green again until Fall when they will change into beautiful colors." Instead of improvement, and using the nitrogen as directed, the tree now looks much worse. Not one leaf has changed back to green, and the ones still on there have gone limp and are beginning to shrivel up. PLEASE DO NOT POST THIS as a review. I had to accept letting you use this review so that I can submit it. Please disregard the "AGREE" box. It is merely feedback to let you know that the maple is not doing well, nor is it responding to the recommended treatment.
Thank You,
Mike Forest
340 Bunker Drive
Tyler, TX *******
*******631
Not sure how I feel at the moment because both trees all not doing well. Hopefully they will turn around soon and I can then be totally satisfied. The leaves are looking dried our of the edges, but perhaps this is just shock from the transplant. Watering is not the issue?
We're sorry to hear about the concerns with your trees! We are reaching out to get some photos so we can assist you further!
My order arrive - very green very health. I planted it in a pot and look forward to the first lemons. My margaritas are patiently waiting on the first lemon.
I've ordered several times, always with the one year warranty. The quality of the trees and packaging is variable... always good but not always excellent.
We are so sorry to hear about your experience! It looks like the refund has since been processed but it may take an additional day or two due to the holiday weekend.