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Delay in receiving shipment of 5 days.
First shipment items are not thriving even with my tlc. Avacado trees are losing all their leaves and I don't see buds for new growth.
I ordered two plants. One arrived dead and the other died within 24 hours. I assume it was due to the cold weather and lack of proper storage while en route during shipping. I emailed regarding the situation with no response. I guess I know not to order plants in the colder months as they are not packaged correctly.
We are so sorry to hear how your plants arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!
Your site has great info, and I was really excited to get my golden pothos. The leaves literally looked like dead spinach right out of the box. I've been trying to revive it since Jan 24th, but have had to cut it back a lot and I'm not sure it's going to make it. I chose this plant since I don't have a green thumb or a lot of time to devote to it. Wish it was healthy out of the box like the videos on your website. Have been dealing with a medical procedure, so haven't had the time to send pictures to customer support.
No problems. Good communication regarding shipping and instructions for unpacking and planting.
I ordered my plant nearly a month ago and have yet to receive it. I have not received any order updates regarding shipping dates or delays, much less delivery. Upon reviewing the website, I was unable to find any contact form, and when responding to an promotional email from FastGrowingTrees (of which there are many), I was informed that they cannot be reached via email.
We're sorry for the delay in your order! It looks like you are in one of our colder growing zones so we have your order delayed for shipping until Spring. We have reached out privately!
I received my plant and with in a day it started dying. It is now dead.
We're so sorry to hear how your banana tree arrived! We have sent a private message to get some photos so we can take a look and help out!
I've ordered approx 5-6 trees. I'd give them an "A" in shipping. Sometimes the soil has come out a little due to shipping and that is it. They are always bagged up well. And the trees are so healthy looking. I'll know more in a year as I see how they grow.
The ordering process was straight forward. I ordered 3-4 feet Meyer lemon tree. What arrived was a shriveled small bush less than one 1 foot in height. I complained and sent pictures but have not had any resolution.
We are so sorry to hear how your meyer lemon tree arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!
Love the Tropical plants. Thank you!
Will be back for more!
I still have not received my items! I have not heard back to my emails either! I paid for 3 trees and I didn't pay for this kind of run around services.
We're sorry for the delay in your order! It looks like you are in growing zone 6 which we delay for shipping until Spring. We have reached out privately to help!
Trees were smaller than I expected and they were shipped in January just as a major storm was about to hit. This made it impossible to plant immediately and when they were planted, a second storm hit causing almost all of them to be bent over. They should not have been shipped until March.
Everything was awesome website, process and price. Deliver really beat up the plant as it arrived with broken limbs and leaves. I tried to save them but unfortunately the plant didn't recover. I replanted and am hoping that it will recover as it looks to be but not our of the woods yet.
Fantastic... will buy again from you. Thanks so much
I wanted BLUEBERRY PLANTS and i got them. They are in my garage under a growlight sprouting small leaves.
Not sure if I'll ever buy again. Came in smaller than ordered, looking rough. I was busy and planted them anyway. They finally died after a while. It cost me just as much to replace.
We are so sorry that your plants didn't make it! Anytime they arrive with concerns, please let us know right away so we can help! Again, we do apologize for the inconvenience this caused.
It took an inordinately long time for my tree to arrive. I understand the current shipping difficulties but this is the longest I've ever had to wait for a live plant. Being so long in transit in January weather nearly killed the plant. Fortunately, there are a few buds appearing so maybe there's hope.
Could not ship trees i bought to ca-should have indicated when i was buying them that they could not ship to ca
The agricultural department prohibits certain plants from being shipped into your state. You can locate information on each plant’s product page under the zone map. We are so sorry for the inconvenience!
One of the two papaya trees I order did not survive the shipment, due to handling. The company had me take a picture and text it to the support team while I was on the phone with them. They backed the product and are sending a new tree.
You charged $29.99 for a Stephens cranberry that is pretty much 3 small branches, less than 8" long (on the longest) and up-potted it to the size sold-as. However, it looks the size of something that just came out of a 3" cup. I expected something with a bit more maturity or growth on it.
I ordered a tree, and in transit the rootball got broken. I called customer service and they immediately sent me a new tree! This one wasn't broken, and is doing great! Thank you!
We're sorry to hear that your trees are not doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!