Trees.com

Very easy to order and we had a major shipping issue (not FastGrowingTrees.com issue) and they helped resolve the issue - trees are doing really well... we will buy from them again... website info on the trees themselves was very informative and helpful

I ordered a semi tropical plant which came to me in excellent condition. However it started to die which I assume had a difficult time acclimating To its new environment. Nevertheless I contacted customer service and spoke with a gentleman by the name of Scott who was very courteous and professional. Within less than a week they sent me another tree. Both trees came in excellent condition and packaged well.

So far never have any trouble with FastGrowingTree. They deliver healthy plants and also provide good information about the plants.

They shipped promptly but part of the order was incorrect plants. I called and they immediately shipped the correct plants.

Hope the trees make leaves all fell off to long in shipping

I had ordered a Stella Cherry Tree from FastGrowing Trees in June 2021, I received the tree 3 days later. The tree was wilted and did not look too good but I planted it carefully but it never survived. I had taken out the insurance because of problems I had with other plants I had ordered. When I called to get a refund I was told that I could only get a replacement. I offered to pick it up because it seemed that the plants I had ordered in the past did not survive the transit. I was told that was not possible and I could only get a replacement. All in all I am not satisfied with the service and will not be doing any business with FastGrowing Trees in the future.

Good communication, quick shipping, quality trees that are ready to plant.

Tha tree always arrived with few stems broken which is unacceptable.

Card was charged instantly. Product never shipped.

My EXPERIENCE with FGT was fantastic. However, the tree they sent me was dead on arrival, most likely due to insanely cold weather. This isn't the company's fault, however the product didn't survive the cold. However they were extraordinarily helpful at replacing it and made it so easy to work with so yes I will use them again. Perhaps your survey question could be reworded?

All the plants arrived as scheduled in good condition except one, call Custommer support and the attention and feedback was immediately

The trees that were delivered were very spindly. D dx mall and not what I expected. The local nurseries have much better healthier larger trees for less money. I was. It very satisfied spending over $300.00 dollars fir the trees that they shipped.

I ordered my trees in March. They didn't arrive until JULY. I don't believe they will survive the winter after being planted so late. Then they tell me I didn't purchase a warranty! On top of the price of the tree! Later they decided to give me credit. But I just looked at my credit card statement and they charged me. So now I have to call them and straighten it out. This company started out good but they have devolved into a money-grubbing monster.

I spent roughly $150 for 3 plants to be delivered to me.
1) monstera
2) pothos
3) Rubber plant ficus

It took a little over a week to get delivered to my home. As soon as I opened the first box, I knew I had made a mistake! The Rubber plant was 95% dead, it was clearly neglected and each and every leaf was shriveled up, brown, crispy and about to fall off! I reached out to a friend of mine who owns a reputable plant shop in bend to see if there was any way to save it, unfortunately there was not.
2) pothos (literally easiest plant to keep alive)
100% dead, the roots were black & some yellow. It was confirmed that it had root rot!
I don't know how someone could package this and think it was ok!
3) monstera plant- had quite a few broken lumps and leaves when I unboxed but that's to be expected. However after trimming off the black portion of the remaining leaves I discovered a fungus that had taken over the plant! This is the only one I may possibly be able to save,

Very very disappointed and want a complete REFUND! They should have a 2 week grace period for situations like this, or at minimum send me replacements!
The fact that all 3 were destroyed and not healthy leads me to believe you all are just out there scamming people and taking their money and shipping out DEAD plants

I ordered 2 trees. They were shipped in the same tall narrow box and arrived with one tree upside down on the other. The longest branch was broken on one of them. It seems they should have been shipped side by side and secured more thoroughly to avoid breakage. My trees that were advertised as "should bear fruit with a year" look doubtful on that front. I doubt I will buy from Fast Growing Trees in the future.

I have been gardening for 50 + years! Never have I ordered plants from a grower found online! However, recently I was searching for a plant not available locally in the size container I had hoped for... quart size! BOOM, Fast Growing Trees had EXACTLY what I wanted, Emerald Green Arborvitae's in small containers! I ordered 4! GREAT WEB SITE! FABULOUS SELECTIONS! AWESOME PRICES! Check out was easy! Impeccable packaging, received on schedule, NO DAMAGE! ALL four are doing FABULOUSLY, LOVING their new home! THANK YOU!

Totally different from What I saw online. Very disappointed! I thee Bamboo away already.

Great except you are out of what I really want. Do not like the gift card. Would rather have had a credit on my card.

Im happy with my new trees. Looking forward to order other plants soon.

Very professional and well organized. Great shipping and tracking service