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Some of the plants I received were In pretty poor shape. Had to re-pot them to revive them. And it would be extremely helpful to see photos of the actual plant you're buying- not what they would look like at maturity.
My order was quite large, only one plant had broken branches. I reported back to FastGrowing trees and sent a couple pictures, and a couple days later I had an exact plant I had ordered, at no extra charge. Thank you for being kind and efficient with your apology!
Good prices, free shipping, fast delivery, and plants arrived in excellent condition.
The Korean Lilac Tree I ordered arrived two days ago and I was amazed at how fresh and green it was. I had ordered the largest size and it was staked and ready to drop in the hole. I am so pleased with my purchase and how efficiently it was processed.
My trees are growing already! It's been a week and I'm excited about my landscape and curb appeal. Very impressed.
I haven't received my order yet. I can't describe my experience, since all I know is the ordering process.
I received my order very quickly (cherry Trees) as was my previous purchase (Oak Tree), but I had same issue. The Cherry Trees came packaged better than the oak tree but as with the Oak tree the trees came detached from the rootball. I was able to save the Oak tree as it is now starting to bloom and show life, but the Cherry Trees are not doing good. As with the Oak tree I planted as soon as it was delivered but both my cherry trees lost most of their leaves and I do not think they are going to make it.
That is great news! If you end up needing anything, please make us aware!
Site claims that order ships within 1-2 days. Over a week went by with no update. I reached out and the rep could not find the order in the system. Had her cancel it and re-ordered.
Now over a week ago they had to look for a long time to find the order again, and it still hasn't shipped.
Call no one answered the phone. Was on hold for over 20mins and never called me back. Never gave me a shipping/tracking number. I put in my order a month ago and still haven't got my plant.
The plants weren't even in the pots when they arrived, turned over and all the dirt was everywhere. Very disappointed.
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!
My peach plant was not ship correctly as when I took it out of the box the plant look like a dead branch
Tree leaves were already brown on one. Both are briefing now. Ordered 2 trees
Arrived quickly, packed carefully, complete with instructions... very pleased! Waiting for blooms or signs of new life...
Local nurseries have trees for lower prices look around
This online site is very expensive and plants are not gauranteed to survive
It looks like we are awaiting some photos of the plants so we can assist further with this. We're so sorry that your plants haven't done well!
I received 1 of 3 plants in dried state, with help of customers service, i got the replacement in 3days.
I chatted to see what the estimated ship date was of some plants and a berry care kit. I was told the estimate ship date but I asked if the berry care kit could be sent sooner and that I did not realize it's shipment was dependent on the shipment of the plants. The rep gave me no real answer just reiterating the shipment date. I asked to cancel the order since I did not want to wait and she did not even acknowledge my request.
Customer Service doesn't exist! I wanted to return the tree day one but CS recording said that I was #28 in line. I waited for 5/10 min and pressed #2 button (?) to get a return call... Crickets!
A few days later called again, repeat experience with the long wait, I waited for several minutes then just hung up in frustration.
We are very sorry to hear about your experience! We're looking into the issue with the callback feature and also having one of our plant specialists give you a call back
Shipped fast and our plants were in great shape when they arrived!
The delivery date I was given was not met. When I requested a refund, I had to fight to get it, in spite of their promises of a refund if the item had not yet shipped. This was not a good experience.
We are so sorry to hear about your experience! It looks like we’ve since been able to resolve this, but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!
The 4 double knocks I received are all damaged and I was very disappointed with the purchase.
We're so sorry to hear how your roses arrived! We have sent a private message to get some photos so we can take a look and help out!
We are so very sorry for the premature review! If you do end up needing anything though, feel free to make us aware!