Trees.com

I had purchased several large trees. The order arrived quickly, and everything looked great except the mango tree (it didn't have much of a root system attached). I called the company and explained the arrival status of the mango tree. I was asked if we could upload a picture of the tree my husband had taken, so I said we could. Before uploading the photo, I received an e-mail from Fast Growing Trees that my order had been shipped. The only thing that I can say is that customer service is impressive, and the statement that customers matter is very apparent in this company.

Good phone service, the projected delivery date has passed by 10 business days.

The shrubs that I ordered arrived mostly brown. Not sure if they are going to make it.

I bought fast growing evergreens and I have watered them regularly and over half are turning brown.

For returning customers, You should offer free shipping. I would have purchased a lot more.

I absolutely loved getting my red bud tree that actually looks like a tree with roots and everything, instead of a stick with a few roots... hahaha! I think that maybe it will at least grow. Thank you so much
For having this type of product. I am happy with it.

I ordered plants from Burpee in the past, the size was ridiculous and the plants were half dead.
On the other hand, with FGT I was pleased to receive good size plants in a good shape. They are already growing happily (and fast). They are not cheap, but they are good

I ordered two blueberry bushes, different varieties. Ordering was easy peasy. The bushes showed up in just a few days later in excellent condition.

I ordered 6 cherry trees. They arrived in three long boxes. Each plant was packed with the root-ball at each end of the box. This resulted in the boxes folding in the middle and snapping many of the fragile trees. I contacted customer support, and replacements were sent immediately. The replacement trees had the same problem, but I was able to get 6 total surviving trees to match what I ordered. I'm happy with my order, but I just want to suggest you consider changing how to box multiple trees. You might want to give each tree its own box, or if you're trying to reduce shipping cost, put the root balls at the same end of the box. The heavy weight at two end of the box folds the box during shipping 100% of the time in my experience.

Tree arrived packaged beautifully with easy instructions on planting

I ordered 4 trees... 2 banana, an orange and a fig. They arrived quicker than I expected which was good. They were packed well. The orange tree and the Fig tree have started well and quickly shown signs of being healthy as they grew leaves quickly. The Banana trees seem to be doing okay, some dead leaves but that is to be expected when being sent in a box. They will need time to see how they progress as it's only been 3 weeks.

Two of the trees that I received were completely dead

Found the tree I was looking for in a larger size. Quick shipping, great price and a quality tree.

My lavender plants when they came were very very very dry but I planted them anyway, well they didn't survive and I contacted them and sent pictures and they replaced them immediately free of charge!

Just like the burger on the billboard. When you get it in your hands it doesn't look a thing like what was advertised.

12 of the 14 trees that were planted and watered daily are all dying. 12 of the 14 Re being delivered in a few days.

Very easy to order fast shipping and my tree came very healthy and still going strong

The shipping was great! The customer service was great! The product was great! I got a dwarf cavendish banana plant and it is amazing! I absolutely love it!

Customer service did not respond after two forms filled out - they do not provide an email address nor send a confirmation email.

To be clear, I got three cherry trees, all planted in my front yard, in the same way, same soil amendments and morning evening watering and checks on soil dryness. One is dead, one is near dead and the Northstar cherry is just fine.

50% of my purchases die within 2 weeks and the condition of some upon arrival is appalling.