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Received plants in good condition. They are doing well!
I've ordered many trees and perennials from Fast Growing Trees over the years, and they have never disappointed.
I bought several trees. One died. They replacement it and all is well.
Plants arrive on time but extremely small for a 3 gal planter.
Not satisfied
Delivery service had length of box b ent in 1/2. Also they disregarded keep this side up.
It took more than 45 days and 3 separate deliveries to finally receive most of the trees I originally ordered. While customer service staff were always very professional and understanding, after each of the more than 12 phone calls related to my order, the operational staff usually did not follow through and do what they said they would do. Trees were not shipped when they were supposed to ship, often were shipped and/ or arrived in poor condition and some died shortly after planting despite following planting instructions. While they did willingly refund or reship most of the trees which was really appreciated, the entire experience was very time consuming, frustrating, and overall disappointing. On a positive note, the customer support staff were refreshingly helpful and each time I called and the company did try to address the issues I raised.
We're so sorry to hear that your order was so frustrating! We're so glad that our customer care team was able to take care of you and we appreciate the feedback so we can improve!
I have never been disappointed. Their trees/plants are always beautiful and beautifully shipped with instructions on how to plant.
The tips were bent over on the 2 poplar trees. I think the mail people prob didn't handle the best. But I taped them so hoping they pull thru.
We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!
I sent a Crape Myrtle tree to Vermont as a gift I looked up the zone for Vermont and decided on the Crape Myrtle. She was very happy. L sent soil and fertilizer with the tree and there was great planting directions.
I ordered a total of 5 Green Giant Arbovitae in 3 different sizes. My takeaways;
1. The pricing was attractive.
2. Proposed delivery was timely.
3. The admin process was smooth.
4. The trees arrived in good condition and met the sizes specified.
Smooth transaction. Fast shipping/delivery. Packaging was amazing. Tree was tallest of price range. Instructions were easy to follow.
The tree is flourishing.
Couldn't have been better. Thank you!
Great plants... fast delivery... will keep coming back here for our gardening needs...
Found what I wanted with nice price an free shipping! Can't go wrong
Site was easy to navigate ( a real plus for this technologically challenged individual)… found what I needed and bought more than I initially wanted (great prices)…arrived early and packaging was unbelievably creative how they got all that I ordered in one box…. Bought the warranty ( what a great deal, what idiot wouldn't buy it?)…plants looked great and fresh… so far so good, will definitely be a repeat customer…
Update to review sent on 6/1. After more emails with FGT they have stepped up and made this right to my satisfaction. Their communication has been very good. Thank you FGT.
Great service. 3 of the 10 green giant trees died.
The trees arrived quickly and were easy to plant with the directions provided. The price was good particularly for the size of the trees. However one of the trees is not looking very good. Many brown and shriveled leaves; I hope it will make it. The other tree seems to be doing very well. It perked up quickly after being planted and watered.
The plants I received were small and dried out and leaves were desiccated. Similar plants at Lowes Garden were 3 x the size and half the price. The plants received looked nothing like it was pictured on the website. I won't be using FastGrowingTrees.com again.
We're so sorry to hear that your plants were not what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
One of the fruits on my Fruit Cocktail tree never bloomed, it was an apricot which I was most excited about.
I was delighted by Liza, the first customer service person I talked to. She made me feel comfortable with my purchase after announcing I was nervous about buying trees on line. Sure enough I am happy with my decision. I will however have to take great care of the trees since I bought the 1' to 2' option.
We're so sorry to hear that your plants were not what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!