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Luke was the best customer service specialist I have ever worked with. He was knowledgeable and patient providing me with information and techniques to care for my trees.
I got trees from you. One of them came broken. I sent the picture and I opened the claim. Few days later someone contacted me that they don't see the tree that was broken on the list. I sent again the prof of purchase and I never heard again from no one! Its been over month already.
The Merlot redbud tree was small, but very well packaged, very speedily shipped, and easy to plant.
I found the people helpful and courteous. Products shipped fast. Excellent customer service
Really good packaging, healthy looking trees, easy to follow instructions, good communication with sales rep. Thank you.
The tree came dead and poor looking. It never came back to life.
We are so sorry that your tree didn’t make it! We have reached out privately to help!
I had a tree that arrived damaged. They replaced it fast and it was in great condition. I appreciate the help and recommend them to everyone! That stand behind what they say and do. The plants come well packed and look good.
This is the second time I've ordered. My first 2 trees came packaged great, healthy, and are thriving a year later. Ordered a second time this year and highly recommend this company.
I have ordered two tree, and received one tree that I did not order. I call the FastGrowing Trees, the customer service lady is very friendly and courteous. She told me that they will correct that and send my original order out, and allow me to keep the tree for free( the one that I did not order). I love their services, and of course they have wonderful products.
I ordered two Magnolia trees and some lavender. All items arrived promptly, were well labeled and packaged. So far, all of the plants are thriving. Even my mother in law, for whom one of the tree was purchased, is pleased. She has some gardening expertise and can be a bit of a tough customer.
Our trees look awful, dying not happy with these at all
We're sorry to hear that your trees are not doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
Horrible tres we're tiny they said if returned I would be charged restocking and gave to pay freight
They offered a minimal discount if I kept
Lesson learned will never use again.
We're so sorry that your plants weren't as large as expected! Keep in mind that we are a nursery and are selling young plants. We have pruned and cared for them so that they are ready to be nurtured by you and grow! We're glad we could discount the order to help put them more in line with what you expected
Plants arrived in great shape. Packaged. Very well
Ordered my tree, it came in timely and healthy. Planted it, watered it and it looks amazing already. Has buds on it and looks like it's going to thrive.
Great shipping and plants are better than i had hoped for.
Easy but wish I could've sent a note with this gift
I bought two pink dogwood trees of the midsize which arrived healthy and were planted within 48 hours of delivery. Those two trees have adjusted nicely and I'm very pleased with them. The other three white dogwood trees I bought in the same order however are struggling at best. They were the smallest size available (due primarily to the cost savings that day). I did not purchase the extended warranty on any of the five items which in hindsight was my mistake. I quickly transplanted the white dogwoods to pots with fresh potting soil, watering every other day and stakes to keep them upright, but they have not flourished as expected. I've already lost one and the other two are nearly gone. It was my hope I could nurture the smaller trees until they matured a bit and then plant them, but I'll probably need to find replacements.
We're sorry to hear that your white dogwoods are not doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
Got the plants in great shape and good size. Now if only I can get the deer to stop eating them.
Shipping took more than a week, with FedEx showing multiple delays
We're sorry to hear about the concerns with your plants upon arrival! We are reaching out to get some photos so we can assist you further!
They all died. I will not purchase trees o line again
We are so sorry that your trees didn’t make it! We have reached out privately to help!
We are so sorry that you are not receiving our email responses! We are going to reach out via phone!