Trees.com

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Trees.com
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Florida
1 review
0 helpful votes
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Disappointed
June 20, 2022

I ordered a dragon fruit cactus. It was shipped to wrong address and then another was shipped and it was a 3in long chunk of a plant.

Date of experience: June 17, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear that your dragon fruit cactus wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Barbados
2 reviews
0 helpful votes
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Replacement
June 17, 2022

Only 1 of the plants I ordered survived The associate that helped me with the issue was professional and curious. A pleasure to work with. She took care of the problem immediately. Wish I could remember her name she's a keeper.

Date of experience: June 17, 2022
Pennsylvania
1 review
0 helpful votes
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Meyer lemon tree
June 17, 2022

Wonderful first experience with Fast Growing trees. My meter lemon tree arrived sturdily packaged and with a beautiful and healthy plant inside. The directions included on transplanting were welcome for a lemon tree newbie! This little sapling is already beginning to leaf out and I look forward to bountiful harvests in the years to come. Highly recommend FastGrowingTrees for their quality products and customer-focused service.

Date of experience: June 17, 2022
Florida
1 review
0 helpful votes
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Great company
June 17, 2022

When First my order came in most of the plants was broken… I was so upset I made a call to customer service, they're picked up phone right away and was so friendly, knowledgeable and helpful! Couple days later I received my amazing plants! In great condition! Now they're growing in my garden and I'm so exciting to see when they start to blooming! Thank you so much! Definitely will order more from FastGrowingTrees! % recommending this company.

Date of experience: June 17, 2022
Minnesota
1 review
0 helpful votes
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Not as pictured
June 20, 2022

The customer service and shipping was handled very well, but the product was not as pictured.
We got to return everything, but the
25% restocking fee is not fair and too much when trees were misrepresented on the website.

Date of experience: June 17, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear about your experience! Keep in mind that we have photos of mature trees and plants on our site that will show you what your plants will turn into. Because we are a nursery, we are selling baby plants

Indiana
1 review
0 helpful votes
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Canadian choke cherry tree
June 17, 2022

Receive free in great shape. Placed in the ground immediately and now we have new leaves. Can't wait to look forward to the changing of the seasons

Date of experience: June 17, 2022
Pennsylvania
1 review
0 helpful votes
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Excellent service
June 17, 2022

We ordered a hard-to-find tree for our front yard that FastGrowingTrees had in stock. Everything that they did to support our order was done promptly and when they said they would: order confirmation email, shipping tracking email, the way our 3-4 foot high tree was packed for shipping, delivery, and included planting instructions. Two weeks later, we still have a healthy tree beginning to grow in our front yard.

Date of experience: June 17, 2022
New York
2 reviews
0 helpful votes
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Banana tree
June 17, 2022

Tree arrived well boxed, planted per instructions. Trimmed off one leaf. Has been growing at about a leaf per week

Date of experience: June 17, 2022
Massachusetts
1 review
0 helpful votes
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Excellent place to buy trees
June 17, 2022

Overall, our experience was very positive, but 3 of 4 trees did die and had to be replaced. Two were replaced within the first month, but the third we had to make use of the extended warranty. I suppose it's not easy to guarantee that young trees will survive shipping and planting in a new location, and FGT seems to have addressed that with their one month replacement guarantee and their relatively low-cost 1-year extended warranty.
The end-user support is top-notch, and every call was answered quickly by very knowledgeable people who were very helpful and kind, and many seem to have trees of their own and in my opinion seemed to be qualified experts. In short, I do fully recommend buying trees from them.

Date of experience: June 17, 2022
California
3 reviews
0 helpful votes
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Fast & Reliable
June 17, 2022

My order came fast & the tree took some days to grow from the seedling but its growing. Thx a lot for trees!

Date of experience: June 17, 2022
Nevada
2 reviews
0 helpful votes
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Mostly great
June 17, 2022

Customer service was great. Two out of three plants were great. One arrived sad and now dead.

Date of experience: June 17, 2022
Rhode Island
1 review
0 helpful votes
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FastGrowing Trees delivers!
June 17, 2022

I was a little nervous about purchasing live plants online. But this company had everything I wanted including great customer recommendations. So I decided to go for it. I was not disappointed. Healthy moist plants arrived with detailed instructions and I followed them to a tee. Now I have flowering rose trees, blueberry bushes, raspberry plants and lavender plants all healthy and thriving.

Date of experience: June 17, 2022
Indiana
1 review
0 helpful votes
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Outstanding customer service
June 17, 2022

We ordered multiple different types of plants from FGT and all but one arrived in great condition. The hydrangea would have been in perfect shape, but a main branch broke somehow in shipping. I called right away and did not have to wait to speak to someone. I was able to upload photos directly to her and work to troubleshoot a fix. Since this was a main branch that would have left the bush either lopsided, or having to be cut all the way back, she simply said they were just going to send a new one. The new hydrangea arrived within a couple days and in perfect condition. All plants are beautiful, healthy and the customer service was outstanding.

Date of experience: June 17, 2022
Maryland
1 review
0 helpful votes
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Dying trees
June 20, 2022

Half of my 18 trees are dying. Very disappointed. I don't have anything else to say about this experience

Date of experience: June 17, 2022
Racheal S. — Trees.com Rep
over a year old

We're sorry to hear that some of your trees are not doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

New York
1 review
0 helpful votes
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Grateful for FGT
June 17, 2022

Grateful that I could find the trees that I was looking for. I couldn't find those pacific plants for about a month and a half and I got tired of driving around central jersey lol. They came in a box minimally damaged but they look great in my house.

Date of experience: June 16, 2022
California
1 review
0 helpful votes
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Packaging Poor
June 20, 2022

I ordered a rose, 2 azaleas, 2 strawberries, pine berry: they were crammed in a box which was broken on 3 sides, at bottom. Branches were coming through the breaks. The strawberries had one stem each as the rest were broken. Yes the rest of plants were green, it will take a year to revive. Too many plants loosely stuffed into one broken box.

Date of experience: June 16, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry for how your plants arrived! They are very resilient to this kind of stress so we just ask that you give them a few weeks to see if they recover and we'll replace them if they do not!

Germany
1 review
0 helpful votes
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Careful shipping and healthy trees
June 17, 2022

I ordered two 4' fruit cherry trees for myself and one as a gift for a friend. All arrived carefully packed, healthy looking and with clear planting instructions. They were easy to plant as I could plant them with the burlap sacks they came in: just transfer the burlap sack in the dug up hole, fill it up with soil mixed with store bought compost, add mulch on top ( so it doesn't touch the trunk of the tree) and water thoroughly each day for a week then as needed. It's been three weeks since planting and the trees are doing great.

Date of experience: June 16, 2022
Washington
1 review
0 helpful votes
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Horrible
June 20, 2022

My $80 blues little blue stem died the next day after it was delivered. The other grasses I ordered are just ok. I'll never buy anything from this site again.

Date of experience: June 16, 2022
Racheal S. — Trees.com Rep
over a year old

We are so sorry that your plant didn’t make it! We have reached out privately to help!

Florida
1 review
0 helpful votes
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I was rooting for better trees
June 17, 2022

The first order came with a mango tree with NO roots and a citronella plant that was in it's death throws. They replaced both but the citronella arrived in the same condition. I probably should have purchased my mango and avocado trees locally.
Even the free lilac didn't make it.

Date of experience: June 16, 2022
Florida
1 review
0 helpful votes
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Never received my trees
June 20, 2022

Still waiting on my trees… either they were never sent or this review system is prematurely sending out requests for reviews before the product has shipped

Date of experience: June 16, 2022
Racheal S. — Trees.com Rep
over a year old

We are very sorry that you have not received your trees! We have reached out privately!

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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