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I get it... every retailer (online of brick & mortar) is scared with the destruction of the economy thanks to GOP. However, I just want to checkout... don't lose an existing customer while you are already losing business.
Some made it some didn't others are still growing with no produce yet
Convenience, easy to learn what plants I can grow in my area. Each plant purchased in past was packaged well without damages.
Love the sale right now 30% off site wide on top of 10% discount for 4-pack tea olives. We've now bought 24 total over tve last few weeks because it's such a great deal and the shrubs have clearly been grown well and extremely healthy.
Have ordered other products and have been very happy with them
Received tree healthy, even had fruits the following year but did not survive winter the following year.
My previous purchase was easy and inexpensive and the tree is still doing great after 3 years.
Repeat purchasing due to great products, variety and service
Shopping is easy and needed information is provided
The lavender plants arrived in excellent condition so I went ahead and ordered a house plant for a gift. Sturdy packaging and quick delivery are also good.
I bought a palm tree a few years back and they are doing great
Bought an avacado which didn't thrive. They replaced it with a Meyer Lemon at no cost. Lemon was a fast growing tree.
Trees were delivered on time with minimal damage. Prices are reasonable.
I ordered one lemon bush for our anniversary. Ordered a second one for Christmas because they produce better if there are two or more. Just ordered a fig tree to replace a dead red leaf maple.
I've ordered roses and other plants. They all have been a good quality.
Everything I've gotten has come nice packaged well and alive
Previous order, 8 hollies; next spring 2 were obviously dying, although one still had faint green bark, would not replace this one
After my first order, FedEx sent tracking information along with an expected delivery date. The trees did not arrive, and when I checked the tracking information again, the details had changed. I then received an email from you asking how your business had done. I assumed you thought I had already received the trees. In my review, I stated that I was upset about the inconsistent delivery dates. I then received the following response:
My name is Amanda, and I am one of the Senior Representatives here at Fast Growing Trees. I am following up on your recent survey.
I am so sorry for the confusion. I see your order was originally scheduled to be delivered between Tuesday, January 6th, and Wednesday, January 7th. Based on the tracking information, your order is now scheduled to be delivered on Monday, January 5th.
Rest assured, our typical transit time is between 2-7 days. This is well within a healthy timeframe for the plants to be in their boxes.
I hope this helps! If you have any other questions/concerns that come up, please feel free to contact us directly at *******959 from 9-8 Eastern time, and we'll be happy to assist you further.
Amanda
Customer Support Specialist
What Amanda did not see was the original scheduled delivery date, because it had already been changed. I was not the one who was confused. When the new scheduled delivery date arrived, the trees showed "out for delivery," but once again, they did not arrive.
I then spoke with a very nice woman at your company who explained that the shipper had sent the trees back to the distribution center for inspection. This concerned me, as I was unsure why that would be necessary. She assured me she would investigate and, if needed, have new trees sent right away. She also mentioned that I had not received the 30% discount that was offered and said she would take care of that as well.
Unfortunately, I do not remember her name, but her customer service encouraged me to trust your company and place an additional order.
In contrast, Amanda's response suggested that I was somehow confused and that I should have known your typical transit time, which I could not find on your website.
Please locate the woman who helped me over the phone and give her a raise—just deduct it from Amanda's salary.
P.S. Amanda, if you write me back that I am confused again, I'll cancel every order.
I had 6 Arborvitae Trees die for no nonreason
Fast and responsive company. Professional to do business with.
