Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Trees.com Reviews Summary
Trees.com has 32,302 customer reviews and ranks 1st in the Plants category. Common review topics include customer service, fruit trees, lemon tree.
I had read good and bad reviews about fast-growing-trees nursery before I made my first purchase few years ago. I received very healthy tree in very secure and safe package. I planted tree in the same day. By the end of the year my tree grew up three times bigger. After I purchase few more trees and they doing great. I want to say thank you to all nursery staff for their great work and care for the trees and customers.
We were unhappy with the condition of several of our plants (they were rotting,) which isn't in itself a problem, but when I tried contacting Fast Growing Trees through their website, emails seemed to not go through. I don't have time to sit on hold to work things out with them, and an email is the fastest and most efficient way for customers to lodge complaints. As an online service, this should be a basic customer service offering.
I received dry trees and hoped for the best. I planted brittle stems and branches in hopes of a full to partial recovery. Sadly, it didn't go well. They passed after five weeks of resuscitation efforts.
All plants I've ordered from Fast-Growing Trees have arrived in very healthy condition and are doing well.
I ordered two asian pear trees that were fairly well mangled when they arrived... one was broken in two parts, both were dead. It seemed to me that FedEx caused it... when they left the box at my house they stood it up on one end so one of the trees came crashing down on the other. Additionally, the roots had separated from the root ball (which had dried out).
I spoke with one of your reps who was very understanding and helpful... she had the trees replaced. They arrived on Saturday healthy and are thriving.
I looked closely at both of the shipping boxes and noted that the instructions were in relatively small print and... on one box the instructions and arrow were covered with labels.
You might think about other ways to label the boxes... or... ship each tree in separate boxes.
I've had 2 different orders, and things were pretty much on que. But they got the second order wrong and sent the wrong plant. They did make it up by just giving me the the one they sent and re-sent the original plant. Waiting for it now!
Bought a Gava tree, delivered in time with great condition. The tree starts growing new leaves now.
Pretty satisfied.
I am still waiting for the tree to start showing some signs of growth. It has not lost any of it's few leaves, but has not produced any new ones either.
Fast Growing Trees has not delivered. They said the trees were damaged and returned but took weeks to inform me. To date, they have not sent the trees or the refund. I'm still waiting
Clark- I am so sorry about this. We definitely dropped the ball on your order when it was returned. Our customer care agent is reaching out to see if we can get those plants shipped out to you.
We've never ordered plants on line before, but the tree came in a timely manner and was full of leaf buds. We planted it and are awaiting the canvas it promises to give. The only negative so far is that the trunk was a little crooked rather than straight.
I was pretty disappointed in the size of the fig tree and root ball I received. They advertised it as a 1 gallon potted tree and I received a 1 gallon pot full of soil and a tree that had a a 2 inch root ball that had not Grown into the 1 gallon pot at all. For the price that I bought it for it was very disappointing. I called customer service and they did take a percentage off of my order which was nice and they were very helpful and friendly. Also with the two Honey Berry plants that I bought at first they seemed fine but upon closer inspection were covered and scale. And one of the honey berries wasCompletely root bound. For the price and the shipping that this company charges, I expected the plants to be healthy and what they Advertised. Im pretty sure I will not buy from this company again. I gave a two star because the customer service people were very helpful and friendly.
When we received our trees they were WAY smaller than we thought they would be! We did select the 1-2 foot trees thinking some would be at least close to 2 feet. Not the case! All of them were about basically the same 12-15 inches and looked like a twig that was cut from a tree. Also we ordered 13 trees and only 8 showed up. After rescheduling our landscaper we finally went and bought more trees and had them planted. They did refund our money for the five trees but had to spend a lot more on the replacements.
I guess now we will have to wait and see whose trees do better!
Ordered 2 trees. One tree was damaged during shipping and called about damage, they shipped another tree that day. Good to know they stand behind the replacement policy, without any hassles. I appreciate the fast response, makes me more likey to purchase again should I have a need for more trees.
They are still very young... I only planted them a few weeks ago but they seem to be growing and thriving. The big maple had new leaves and shoots and the smaller willows also have many new leaves. I am very satisfied.
I am exceptionally happy with this company (fast-growing trees) and how they helped when I ordered the wrong plants for my yard situation. I will be ordering from them again when I have a better idea of what will work and get the yard fixed!
Was to cold to plant, wep/cherry did not survive. Need better packing, both trees had broken branches. Need to be secured to box.
First experience was good - bought some pretty fiddle leaf figs. Next purchase of 6 cintronella plants was horrible - all six arrived dead. Email not returned. Customer service interface too complicated so basically out over $100. Will never use company again.
Tara-
I am happy to hear that your fiddle leave figs arrived well. I hate to hear about your citronella. Sounds like the transit took a toll on them. I am having a customer care agent reach out to assist you.
Ordered Tri-Color Dappled Willow; 10 - 1 gallon, and 7 - 3 gallon. All arrived in great shape, and have thrived since planted. Well, all except 2. Those were pulled out of the ground and abused by 7 month old Australian Shepherd. Of those two, one looks like it may survive. The other is going to have to be replaced.
With the quantity ordered, I received free shipping which made purchase very economical.
When one of my tree came to me broken you did replace it and I thank you for that, but now my jack fruit it not doing so good I am just giving it time. I hope it will do OK Because I want to oder some new peach trees and. Other items
So thank you for your help with are my trees
Mr Brooks
Since I ordered from Fast-Growing-Trees I now am bombarded by countless advertisements from them on youtube/email/everywhere sometimes I see one ad after another for the entire evening on youtube. I have called them about it and got no satisfactory response. I won't buy from them again because of this. I will go to my local nursery and remain unknown.
Sandra-
I hate to hear that your trees arrived stressed. When ordering during our dormancy period the good news is that if any of your trees that arrived still dormant are covered at 100% until the end of May. Our customer care agent will be reaching out to you for assistance on those that didn't make it.