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Ordered three blueberry bushes, all various sizes. The largest bush/plant was missing soil out of the top when I opened it up (dirt everywhere), so most of the roots were exposed and very unhappy. I planted it as soon as it was opened to help get it settled again, but it's not looking very good at a month later (half the plant already died and no new growth at this point). I'm holding out to see if that one even survives. The other two smaller bushes/plants seemed to be packed much better, and they are doing very well with lots of new growth already. So a half good and half not-so-good experience.
We ordered from Fast Growing Trees because we needed the shrubs quickly. Based on the information on the website, we were led to believe that we would receive the shrubs in 1-2 days. This seemed great, especially since we were getting live shrubs that needed to be planted immediately in order to survive. When the order shipped, we tracked the order, and it said the shrubs will not arrive until 10 days after the order was placed. When I called to talk to Fast Growing Trees about the misinformation (or confusing information) about shipping time on the website, they were unhelpful and uninterested in working with me to resolve my issue. The service provider I spoke to was rigid and unhelpful. Customer service really makes you think twice about using a company.
Was really good worked fine delivered on time no complaints
Excellent customer service as FGT replaced a tree that looked ‘very poorly' when it arrived. Highly recommended!
He helped me choose the right gift, was super helpful and funny and I was really happy with the delivery as well.
Very happy with my purchase! Came on time and healthy, has grown q foot since planted. I find them very easy to work with.
Great experience. Plants were healthy. Shipping was fast.
The first tree arrived damaged, and the team promptly took care of us, and got a new shipment sent right away. Great service!
I got a 3 feet tall strong plant while the order just is 1-2 feet tall, I'm happy. But the shipping took more than a week this time (my last time was 2 days or so), one box was broken, so my bamboo plant was withered, now after several weeks, the root is surviving but the top is still withered.
Lemon tree Dried when it arrived But after 2 weeks it's alive doing good now.
Banana tree arrived in good condition. There was some confusion as far as delivery but I believe this to be the fault of fedex.
Great trees, great service. Love this site and their products
We live in the middle of nowhere, so I was extremely skeptical that plants shipped in boxes would arrive intact and alive given how long they'd have to stay in the dark and upside down etc. The plants I ordered (all houseplants, mostly pretty small) arrived pretty beat up but they were all healthy enough to recover after a week or so and I'm super happy with them.
I registered a complaint by email twice now.
Review my email and the picture I sent please.
Then contact me please
Half the leaves were broken in the package. The soil we wrapped up nicely and didn't spill anywhere. The plant was extremely long and lanky instead of the short and bushy picture
We got 10 trees and a blackberry bush and all were planted immediately even though they looked sickly and all were dead the next day. Maybe its shipping too far I dont know but I wont buy from here again.
I received the four plants and they looked very damaged. I'm trying to get them to look better but I think it will take sometime. Many of the leaves had dark brown spots and the leaves started dying. Keeping my fingers crossed that they make it.
There was great communication about the status of me tree and when it shipped it was there in 3 days
Bought three different fruit trees. Followed their instructions and they are doing very well in the Jackson MS heat. Company is very easy to work with. I bought from them 5 years ago and now it is even better.
The first tree we ordered arrived unhealthy-looking. I took pictures and reached out to the support. We monitored for a few days and soon after I sent a second set of pictures after about 2-3 days, support confirmed with me that the tree seems to be diseased and immediately ordered a new replacement for me. It did take longer than expected from the first time I placed the order till I finally got a healthy-looking tree (around 20days?) but the service is good. Now I'm just hoping the young tree will survive and thrive in my care.
We truly apologize for the confusion. We are working to ship orders as quickly as possible within one to two days. Once the order has left our facility, the time of travel varies on where you are located. We will be contacting you privately to discuss further.