Trees.com

Products danaged. Lemon bush had zeveral broken branches. Plant containers squished. Called customer service put have to take pictures to document then post. Dont have tome. Customer service was rude. And this is my second order from them. Will not order from them
Agsin.

It was a great, they were really helpful with my order

Received my order, dumped upside down over the fence (6 foot). My Coconut Tree was out of the pot and dirt and the Citronella plants were broken. Find someone new that will ship for you THAT CAN READ BOXES THAT SAY THIS SIDE UP AND FRAGILE LIVE PLANTS/TREES

I ordered the LSU fig trees for my father in law, shipping was super fast, BUT when they got here they had been flipped so many times the trees were upside down, leaves knocked off, and broken limbs. After trying to bring them back to life they both withered away at this point not even being a month later. I paid for a one year warranty but the website gives no information on how to contact someone for the warranty. Overall highly unsatisfied.

One of the tree I bought is dead when arrived. I planted it for weeks now and it looks like it won't come back.

Overall I really like them, however the shipping is way to slow

Wonderfully informative website. Received products quickly and as described. Haven't gotten around to planting yet but flourishing nicely in the pots in which I received the plants.

I placed my first order from you, with the intention of buying just one tree. There was, however, a promotion that if you spent above a certain amount of $ ( i believe it was $229 or something like that) we would receive a FREE 1 Quart Red Japanese Maple. This promotion worked as of course you hoped it would -- I spent an additional $95 that I had not intended to spend (on top of the $140 I spent on the tree) in order to get this bonus.

When the order arrived - there was no red maple. I sent an email to *******@fast-growing-trees.com inquiring about the missing item, and i got no response. Today I called to ask what happen, and I was told on the phone that the offer was only while supplies lasted, and the reason I did not receive the bonus tree was because the inventory was gone.

I understand offers like this, and I understand there are some times when there are reasons (such as limited supplies) when a company can not make good on the promotion. What is surprising and disappointing is the fact that there was no communication about this -- no email, note in the packaging, response to my inquiry, etc. explaining why this order was not fulfilled. Additionally, there was no gesture that would have been SO easy for you to make -- perhaps sending something else as a bonus, or sending a voucher for a future purchase, or even sending a coupon to "make up" for not being able to deliver on the promised promotion.

I would not have spent the additional $95 on items i truly didn't even need if I had not been enticed by this promotional offer. The fact that there was not even an effort to acknowledge the inability to deliver on the promotion is bad business, and in fact feels even a bit deceptive.

The final straw was when I called to inquire, and the customer service representative explained the situation, and basically just gave me a "yeah, it's too bad, you're just out of luck" message. I gave him every opportunity to figure out a way to apologize and to "make it up" to me (again, I don't have insane or unreasonable expectations, I would have been placated with even just a discount code to be used on a future product, which frankly would have been even better business for you because it likely would have enticed me into making a future purchase).

At this point I will not make a purchase from your shop again, and I hope you reconsider the way you handle promotions going forward -- if you can't deliver on an offer or promise, it's basic courtesy to respond with an acknowledgement, and some sort of effort to make up for this. I feel duped that I spent an extra almost $100 because of this promotion, and I am surprised there was not even a basic attempt to acknowledge or apologize (other than the lame acknowledgement when i went out of my way to call customer service).

I ordered a lot of trees. All but one cane which was whited out on the Shipping manifest.
I called and was told that it might be back ordered in someone should contact me and that was 2 weeks ago I still haven't heard anything. I've sent emails with no reply.
I want my tree.
I should also mention that my apricot trees especially one of them had hardly any roots at all and now the leaves are wilting.

I ordered April 8th and the were to ship May3rd. Didn't hear anything by May 13th so I called. Back ordered until July or August.
Very poor customer service. If you order double check availability and have them shipped right away

Your customer service person was helpful and I'm happy with my Meyer lemon tree. Thank you

I received an incomplete order and when I called to find out there was the rest of my order no apology whatsoever. I was worried there was another box of plants and trees being inside a delivery truck when in fact this company oversells and doesn't has the decency to tell the customers the truth and always comes out with the answer that your money will end up in a "gift card". It is my hard earned money and not a gift from this company or anyone. This company is to be reported to the Better Business Bureau for breaking trust of its clients, and I was a client for having ordered in previous years, but not anymore.

Ordered some shrubs and trees for my landscaping around my property. Products arrived quickly and in very good condition for planting.

I could believe how fast I got my apple trees. The packing was amazing and instrucions easy. I will be purchasing again next year when I expan
D my tree collection.

I ordered my first tree from fast growing trees, and had an issue with it that was quickly resolved. I was sent another tree free if charge which was great, but it was in worse shape than the first. I did order another couple items which were way to expensive for tge size, a barberry and butterfly bush, but at least appeared healthy

My second tree purchase and both plants died. Very disappointed.

My order arrived quickly and the plants were in great shape. The line bush already had small little limes growing on them. I live in zone 6 so these citrus trees will remain in my greenhouse.

Approximately 2 weeks, after I placed my order, when I had not received, even a shipping notification, I called customer service. I was told that for some unknown reason, the 7 ft Superior Plum tree had not left the warehouse. I was assured that shipment would occur within the following 2 days. I asked for an email to be sent to me concerning the shipment, with a tracking number. For some reason, they were trying to get the email to go through, but we're unable to get it to me. We verified the email address, and it was correct. That's still a mystery. Apparently, that must have been resolved, as I did receive your request for a review. After calling, a second time, on May 10th (still no email and no tree) I was told that I should have delivery before the days end. The day ended with no tree. It was delivered on the following morning. The tree seems to be in good shape and I planted it on the day of arrival. Your customer service reps were very courteous, but were having trouble getting emails through. Bottom line, only 2 stars as it took way too long to get my tree, in spite of customer service trying to help. Tree is great, in spite of spending too long in a box. Happy with tree; unhappy with circumstances.

Plants arrived well protected and look healthy. I am hoping they take.

Better product, better cost than available locally also prompt delivery.