On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Replaced twice, and the 2nd time, I had to pay $35 in shipping, so the item was way smaller than desired.
The products ordered were send in bad shape, the fig tree not send and wrong dead plant was send in place with no name
We're so sorry to hear how your order arrived! We have sent a private message to get some photos so we can take a look and help out!
Excellent services. Deliveries were on time. Thanks.
When ordering the bush for my kids, I was expecting it to be full of white flowers. As the one you put on your description page. As the one I remember from my childhood! I even called your place to confirm! When my daughter received the bush, she even thought its a grape bush. Totally green. Big disappointment!
We're so sorry to hear that your plant is not satisfactory! We are reaching out now to get some photos so we can see what you received and offer some assistance!
The easiest online shopping for plants. Packaged and delivered in a very reasonable time frame. Product arrived looking good!
I am very satisfied with my little trees. They are very healthy and ready to plant.
The product arrived completely damaged and it did not look anything like the pictures
We're so sorry to hear how your plant arrived! We're reaching out to get some photos so we can help!
The tree was 2 ft, arrived healthy, watered, well-packed. Some leaves were missing, I hope the tree can grow them again soon. Also hope it can move to the garden from the container next year, we're Zone 9
Was $12.00 away from free shipping and was charged a $50.00 shipping fee... sales person does not say anything or I guess even know the program. I would rather spend the extra $50.00 on product than on shipping.
Ordered a small tree and a bigger tree, small tree showed up fine, larger tree had branches broken off and just snapped.
It looks like we were able to fix the order to include the free shipping. We apologize for the inconvenience!
Straight forward ordering process, trees shipped in two packages a day apart, arrived in good condition and pretty well packed. Took a few days to get to planting and they fared well. Only disappointment was that I was gifted a Japanese maple and it never arrived. Had a place in mind for it and it would've been nice since they set the expectation that I would be getting it, which is what keeps this from being a 5 star review. However, overall I'm perfectly happy with the order I made.
I've had previous purchases with this vendor that I was happy with. Nearly everything in this order arrived looking close to dead and mostly stripped of their roots during shipping. Out of 6 trees it looks like I'll be lucky to have one or two survive.
We're so sorry to hear how your order arrived! We're going to reach out to you now so we can get some photos of what you received!
I have ordered from FGT many times before & have always been very pleased. The quality of the products & the fast delivery is what I like the most about dealing with this company. I ordered a Vanilla Strawberry Hydrangea tree for a friend recently & she also raved about it. FGT is where I go first when I want a quality plant.
The tress I received was not what I expected. One single stem with one or two leaves on it. Not a good value for $100.
We're so sorry to hear that your cherry tree is not satisfactory! We're going to to reach out so we can help further with this!
Quick delivery. Trees arrive in excellent shape and bound properly. They we watered well. The only down side I had was on our large 5-6 foot tree, where the top and branches were cut to fit in the box. I get this but had hope for a tree that wasn't cut and our tree was complete, especially for the price i paid.
I ordered a plant for a gift on April 28th and it was not received until late on Mother's Day. Since it had an extended stay in the shipment box, it was not straight in the pot and lost several leaves. It has been a bit disappointing.The price of the shipping was excessive compared to the service.
We're so sorry to hear how your money tree arrived! We're reaching out to get some photos!
I paid almost twice what other vendors charge for your trees and one already died. You did give a full refund and i appreciate that but now the replacement looks like its on its way to dying too and the season just started.
I ordered these roses for my granny because that's all she wanted and I could not find them anywhere in my state. I was about to give up and look for a new gift but I stumbled on this website and immediately ordered these knick out roses. She loves them and says they're already blooming fast and the color is so vibrant.
I was planning on ordering treea to plant, and after shopping around, FastGrowingTrees seemed to be the most reputable. Their prices were good too. I found one other store that had a better price, but it was little known with no reviews. I was confident with FastGrowingTrees that we'd get good quality trees, and we did. They were packaged well and have all been doing well after planting.
Mom loved the bushes. Still alive. Dad did say the plants were dry upon delivery - South MS likely reason.
We ordered a variety of camellia bushes in order to grow hedges around part of our yard. These were promptly shipped and delivered and most were in excellent conditions. A month down the road, these bushes appear to have acclimated very well and are growing well. For the few that clearly didn't met the conditions one could have expected from FastGrowingTrees.com, we were offered a refund.
We are so sorry to hear about your experience. Our 1 year warranty covers the cost of what you paid for the plant only but we are always running free shipping promotions! Again, we do apologize for the inconvenience.