Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
I ordered a 6-7 foot Quaking Aspen. I received a 5 foot tall twig with a few leaves. I should have spent a little more and gotten something that looks like a tree from a nursery.
Excellent, stands by its products, great customer service, quality products
The trees were tall but not stout, I have one that is dying now despite watering and One tree that is undecided to live or die. I have two trees that seem to be doing fine so far.
Received product in timely manner. Shopping experience on website was satisfactory. We were unsatisfied with the size and appearance of the tree that we received based on value, however.
My mom loves persimmons tree so I placed an online order on 07/27/21, the total payment of $157.10 was put onto my credit card ($119.95 persimmon tree; $29.95 shipping & $7.20 taxes). After learning from my mom that I had ordered the wrong tree, I immediately call to cancel my order within the next 2 days. After talking to a customer representative, I got the run around to contact FedEx, and was told that it's not in their system and that the tree was still at the orchard. So, I finally got through FedEx and FastGrowingTree, by now it was 3x each side. My order was cancelled and I received refund back $119.95 which did not include shipping/taxes I'm just a little discouraged by the whole process and now I'm out of $37.15. I'm not sure if I would dare to order more from FGT as this experience has not been a great one for me.
We're so sorry for the inconvenience! Unfortunately once an order has tracking then it has already been prepared for shipping and we're not able to easily locate the order.
Mis plantas llegaron saludables, bien empaquetadas estaba un poco preocupada por mi butterfly bush pero está creciendo hermoso.
Gracias!
All we're alive we had excellent directions they are n the ground. We live in zone 5b so they had a lot of adjustment
How many times are you going to ask me about the experience check your email jeez
We are so sorry for the inconvenience and we thank you for giving the tree a few weeks to recover!
I didn't like the look of one of the trees I had purchased. I contacted customer service, sent them a picture of the tree, and they replaced it immediately.
Excellent customer service and great trees received after contacting customer service about two of the three trees I first ordered were damaged.
Expensive plants that arrive dead. The warranty is a joke and the 30 days guarantee still requires you to pay inflated "shipping" fees in order to receive replacement plants.
Be sure to reach out to us within the first 5 days if there are any concerns with your tree so we can cover it 100%. Beyond this we do have our 30 day guarantee which covers a replacement if shipping costs are covered. We apologize for any inconvenience!
My order was for one pomegranate tree and one brown turkey fig tree. The pomegranate tree was over 3' and the fig was a foot and a half. Incredibly, they were packaged together in the long box needed by the pomegranate and the fig wasn't secured. The fig went on walkabout during shipping and arrived badly damaged and deformed.
I'm not an expert plant shipper but I never would have packaged the two together without securing the fig to the base of the pomegranate so it couldn't be hurt in the inevitable jostling incurred during transit. FGT gets the rating it has because they didn't give me a runaround on the fig and sent another one several days later. I'd taken many pix but they didn't even want to see them. I now have two figs and am happy about that but this isn't a good thing for the bottom line at FGT.
The condition of the plants ordered were very unhealthy and damaged.
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!
Great experience! Great shipping! Packaged well! Plant and flowers so healthy! One already blooming! Will be buying from again!
The pomegranate tree arrived DRY and DEAD. After I notified them and sent a picture of the dead tree No one from your company has made an attempt to contact me on how to resolve this. I WANT MY MONEY BACK
We are so sorry to hear how your tree arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!
Fast delivery. Clear communication. Recommend this company to everyone. Will buy again from you. Thank you!
Never arrived. So I have no opinion about my experience, it was really bad
We are so sorry that the carrier lost your order but glad we could ultimately make it right with a refund.
Shopping was pretty easy especially for a not so tech sauvy person. Trees arrived in great shape considering the condition of the shipping boxes. They are planted and doing well.
We ordered a blue wonder spruce from FastGrowingTrees. The tree arrived in just a few days and had detailed instructions related to planting and care. Will be purchasing more from this company.
They have a great customer service program and I would gladly encourage people to buy their trees from this company
We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!