Our project has been so bad that I wrote this final email to the CEO, Moty. He's had several chances to reach out and see why we were upset with the job and help make things better. In the end, he chose to hide behind his team who also did very little to make our 4 year journey any better. As the face of the company, Moty certainly doesn't live up to any qualities of a CEO. Here's my review of Treeium based on our home remodel (add 2nd story and literally touched all aspects of the house).

Now that our home remodeling project is done, we want to share our experiences with your company. I'm sure you're very aware of our project since it's the only one you have in the south bay area. Just to remind you, this project started back in October 2015. I have my first email with Asaf Elbaum, the project manager at your now defunct Sunnyvale office. And our project just finished in Oct of 2019. That's 4 years from start to finish!

We're very disappointed with your company and even more so with you. I've contacted you several times and you even had the opportunity to meet with us personally to make things right. Instead, you hid behind your team knowing that none of your staff was able to address our issues. You've failed in so many ways and your team lied to us many times throughout the project. Your team follows your lead. You're the leader. The bucks stops with you. And in our case, you didn't lead, you coward out. So, let me share with you some of the lies from Treeium.

Security fencing we were promised one, never got one. We called this out so many times but to deaf ears. There's been a dozen remodeling happening around my neighborhood and every single one of them had fencing around the property. These remodels are smaller in scale than ours and they had better security than we did. I caught a person going into our backyard and asked them to leave. I'm so glad Treeium cares about their clients safety and security.
No sub-contractors total BS. You said you have in-house workers who are dedicated to our project to minimize downtime. Also, these workers would always wear a Treeium shirt. Hah! You hired a sub-contractor who hired its own sub-contractors. Treeium had nobody qualified in-house to do anything in the northern California.
Dedicated project manager another BS lie. Because you closed down your Sunnyvale office, the closest project manager is in Pleasanton. If we saw Alex once a month because of our request, we would never see a project manager here. You think taking pictures by our sub-contractors for Treeium is a to do business and ensure quality is there? Hah. Another Treeium BS. You company states "highest quality". I laugh. How would you know if no one ever shows up from your company to see it in person? And if they do, it's too late if there's an issue.
There's more but I want to call out the next thing that Treeium failed. A dedicated project manager. How do you expect any quality of work done and to ensure what we're asking and expecting is being met if every communication is done via email and text? How do you expect us, the homeowner, explain and show stuff when your project manager is unable to come? We had our bathrooms renovated and their project manager came every day. Every $#*!ing day. And guess what? The project manager and my wife would talk about the next area and ensure we're all on the same page before work got started. Do you know how many issues came during this remodel that we had 0 project manager show up from Treeium? If it weren't for our sub-contractor, the house would look like $#*!. But let's discuss some of the issues w/o a dedicated project manager.

We went through 4 project managers. 4! Enough said
We also went through 2 architects. The one we had to work with is a piece of $#*!. Joe is the worse and he hurts your company's reputation. Stuff was off by feet, not inches. Our sub-contractor was able to fix most of it. Your suggested architect also screwed us over on the kitchen hood ventilation. He did not pipe a location for a vent and we had to buy a more expensive hood unit. This also meant the smell wasn't being pushed outside. Your architect also didn't figure out where to place the HVAC ducting for upstairs. As a result, it had to cut into the open space of our loft and into our master closet. Great job, Treeium.
Getting the permit this was a big nightmare. Mike Vatury became our "project manager" before Alex stepped in. Mike was absolutely useless and is a tool. He didn't do nothing to help get our permit. My wife did. She was the one who got both the city and Mike/Joe to sit in a room and go over the discrepancies. Between the city and Mike/Joe's ego, things weren't getting done via email or by phone calls. We had to step in and get a face to face meetings to happen. Why did we, as homeowners paying Treeium, have to do this? But, if we didn't, we still be waiting on our permit. It's amazing it took you guys this long to fire Mike. He was all mouth and no action. Another black eye to your company's reputation.
HVAC we used a HVAC person Treeium suggested. He's horrible, he's rude, and he's impatient. He intruded into bedrooms with people occupied even though they said they be right out. Again, this chalks up to your company's reputation. A perv who can't understand to wait while someone clearly says they're in the room. You should get his license revoked. Again, under Treeium's supervision, this guy yelled that he can smell gas and left. He didn't say or turned the gas off. He just left. He said he didn't have the tool to check for leaks. All he needed was a spray bottle with some soap in it. Well, apparently there's been a gas leak in our house for almost a month before it was caught. Your company could have been responsible for 4 fatalities. Way to have our backs. Oh, thanks for leaving a mess in our house. If he didn't want the job, tell us. I would have rather paid more for someone more reliable and better customer service than this piece of $#*!. I'm surprised you guys still use him for your other projects.
Our cabinets and countertops this was a doozy. If the project manager was there, we would have had a countertop that extended from the cabinet the way we wanted. We showed pictures and Meir saw it in person. The countertop is flushed with our cabinet door. What would have happened if the door stuck out further than the countertop? Why wasn't a project manager present for the measurement and installation to make sure it's what we wanted? And speaking of $#*!ty workmanship, our cabinets were so poorly installed, we had to had them stop and get our sub-contractor to finish it. They left gaps, removed crown molding from the sub-contractor, and incorrectly installed parts of the inside cabinets. Again, where's the quality check from Treeium? You think pictures if sufficient here? Oh and we just noticed there's an opening at the bottom of one of the cabinets glad they told us. Zero quality and these are guys you use. Tsk tsk
Skirt for our staircase. Again, if we had a project manager, we would have found that that we needed to build the skirt in first before we had the hardwood floor installed. Now, we can't add the skirt in and would have to wait until we replace the flooring. Good job, Treeium. Way to discuss the project with your client.
There's a LOT more but you get the gist. You touched every single part of this house and we had 0 dedicated project manager managing our project. How the $#*! is that supposed to work? And don't say that coming once a week is sufficient. Alex barely came once a quarter if I didn't complain. And Jake coming over is to take pictures not about ensuring what is being built is built correctly and what we wanted. There is NO customer service. Your project manager is about ensuring I pay through your portal instead of making sure we do a walkthrough of the next area before construction started. Meir promised this and again, lies. Nothing ever was done.

We've had so many neighbors stop by to ask who is our contractor. I told each and everyone of them (as we will do in our review) that we do NOT recommend Treeium. There's no customer service, there's no quality in their work, they don't stand by their word, and worse of all, they just don't care.

So in closing, I suggest you focus less on technology for your company but to figure out how to lead your company to actual customer focus and quality. That's how you drive referrals and repeat business. I don't expect a response. If you had cared in the first place, you would have already done so. You will see our reviews out there and we'll give folks asking our opinion our honest feedback.