https://www.travelfx.co.uk

I ordered euros from TravelFX who I have used for a few years now. The money did not arrive and so I contacted Royal Mail who had no idea what had happened to it. After two days and two trips to the sorting office they confessed to having LOST it.
That was not TravelFX's fault clearly but I was disappointed when they told me I had to wait until they had ordered a refund from Royal Mail. I was leaving for my holiday and so had to buy more euros from a high street bureau (at a less favourable rate). On my return two weeks later Travel FX told me they were going to make a refund. This was of my sterling and not a redelivery of the euros I had bought. I was happy to have the original order repeated as I could use the euros later but as the rate had slipped they refused to honour the purchase. I explained that if I bought a kettle online that did not arrive I would expect it to be redelivered and not refused on the grounds that their prices had risen in the meantime. It is no nearly two months since the original order and I still have not had a refund. I will not be using TravelFX again as their attitude has been appalling - they don't understand the meaning of customer service and are quite happy to lose a customer who has been using them for years.
I found a high street bureau who were offering a better rate than TravelFX - give them a try as you can pick your money up and not have to worry about it not arriving - eurochange (they have branches over 100 branches).

I would like to thank everyone involved in my superfast hassel free transaction.
I ordered my currency on line, after checking all the exchange rates and selecting the best one, It was a little past their cut off time for next day delivery.
I had an email from them telling me I should have my guaranteed delivery by the following day before 1pm
Well it is now 08.39 and Royal mail has just delivered my currency.
Very impressed, will certainly be using Travel Fx again and will be telling friends and family about the great service.

Easy to use website, order online having read the T&Cs.
Receive a confirmation e-mail, send them the payments via your bank- quoting the correct reference number.
Receive confirmation of funds e-mail.
Cash delivered later by Royal Mail.

It works.

I would always be reluctant to trust Royal Mail or indeed any delivery service for short-notice delivery, and I would always give as much notice as possible when ordering less common currencies- like Omani rial etc.

Used properly, I think TravelFX is a superb service, with very competitive rates and fees.

From my number of experiences, TFx have been consistently superior in terms of exchange rates, delivery times and personal assistance to individual customers. Perhaps what sets this firm part is that they have names and personalities; Manager Steve Luck seems particularly affable. I shall continue to use this trustworthy firm and I recommend them without reservation.

Used previously successfully. Ordered Omani currency on Friday morning 'required by' Monday. Without contacting me to say this could not be fulfilled, they dispatched the money on the Monday that arrived after we had left. With charges and buy back, this has cost me over £60 for something they should not have sent. They are hiding behind the small print but this is licence to print money. I will neither use again nor recommend - AVOID!

Hi all,

Both thumbs down! I have used Travel FX previously but am disappointed at their service recently. Placed an order on Saturday and was under the impression that I would get the order by Tuesday the latest. Afterall, it's clearly stated on their website that "it's next day delivery". How untrue! I suggest they change it as this is most misleading! I'm aware there is an asterisk there which refers to a tiny print at the bottom of the page that's only if they have stock! This should be on top of the page NOT at the bottom!

When I called to check they said the money won't arrive until Wed! They say their couldn't accommodate my request despite I pleaded with them (I was travelling on Wed itself). They essentially said either I pay £25 to cancel the order or just have to proceed with the order despite they actually haven't ordered the currency when I rang first thing on Monday! So too bad for them they will loose a customer and I will discourage my family members / friends to use them.

I purchased South African Rands and transfered my payment however the next day they emailed to say they would not fulfill the order as they published the wrong exchange rate. They held on to my money overnight!. If a customer cancels the order they have to pay £25 from what I read in their T&C! Terrible customer service and attitude towards the situation. Strongly Reccomend you avoid this company, many companies out there that when you buy from them actually honour the rate they publish!

Travel fx ltd ripoff
Like others on this site I have suffered at the dubious conduct and cynical exploitation of customers who entrust Travel FX Ltd with large sums of money, expecting an honest and speedy exchange transaction.
I was unfortunate enough to telephone them on a Thursday for confirmation that, should I order them, would I receive £500 worth of euros by noon the following Monday (cutting it fine I know as we were leaving on the Tuesday morning.
I was assured that I would receive them by pre-noon Recorded Delivery and they proceeded to suggest it would be easier to take my details there and then over the phone.
I'll try to keep this short but basically they withheld the exchange on the grounds that they said they had emailed me to ask for a further £2 and a few pence to round up the amount to make it more convenient to package the euro denominations. I wouldn't have minded at all but I never saw the email and when I rang them after the delivery deadline they said NO they hadn't sent them, NO they wouldn't be sending them and NO I wouldn't get my £500 back in time to purchase euros elsewhere. This disgraceful business practice, which they were obviously well practised in, left me only a few hours to madly arrange to get another £500 and to obtain euros at a far worse exchange rate.
My point is that (a) they could have rounded the transaction down and refunded the difference or (b) provided £500 worth which is what I'd asked for and the order value they'd accepted or (c) telephoned me when the extra £2+ hadn't arrived after a short time. Heaven forbid that they use option (d) which would have been to complete with the rounded up figure and requested the tiny difference after the event.
Any of these would have been what any decent company would have done but no, Travel FX Ltd would rather cause innocent holidaymakers an enormous amount of inconvenience and cost, totally out of proportion to the petty extra £2+ which they said they'd asked for.
Needless to say, they DIDN'T refund my money for several weeks and then had the audacity to charge me £71.02 in, I assume, cancellation fees for an exchange which THEY prevented from completion and reversal fees for changing my £500 back to sterling which is obviously nonsense as they never changed it into euros in the first place. It is really annoying to think that they hold us customers in such contempt that they think we'd accept this type of behavior.
I am not accepting this and took legal advice. They have 14 days to pay the rest and then they'll be dragged through the small claims procedures which, at the very least, will cause them no little inconvenience as I will summons them if they ignore it. I know £71 odd isn't a great deal of money but why should I allow them to take it from me. I hesitate to use the word steal even though that is what I believe it to be.