I was at my wits end trying to house train my puppy, but after following the dog trainers instructions, he is much better now! And getting better every day.
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I PURCHASED YOUR PROGRAM ON MAY 2018. IT SAID ON YOUR WEBSITE THAT I COULD SIGN UP FOR $1.00 FOR 3 DAYS TO TRY IT OUT AND IF I WANTED TO KEEP IT I WOULD BE CHARGED $37. SO I SIGNED UP AND TRIED IT. IT DID NOT WORK FOR ME SO I CANCELLED WITHIN 2 DAYS. WHEN I CANCELLED THERE WAS NO CANCELLATION NUMBER OR CONFIRMATION NUMBER GIVEN. BUT IT DID SAY THE ACCOUNT WAS CANCELED. NOW 3 MONTHS LATER AS I LOOK THROUGH MY CREDIT CARD STAMENT I SEE THAT YOU HAVE BEEN CHARGING MY CREDIT CARD THE $37. I CALLED MY CREDIT CARD COMPANY AND THEY REFUND THE TOTAL AMOUNT. ON TODAY I LETTER FROM MY CREDIT CARD COMPANY SAYING THEY ARE TAKING THE MONEY OUT AGAIN. FIRST OF ALL I FIND IT REALLY SHADY THAT YOU DO NOT GIVE A CONFIRMATION ON CANCELLATIONS, YOU DONT EVEN ABIDE BY YOUR OWN 120 day 100% MONEY BACK GUARANTEE. "WOW". I WOULD LIKE TO RECEIVE A REFUND OF MY MONEY.
My Credit Card stop the transaction. I was informed by my credit union, The billing is Cyprus. Now I don't know if the Greek or Turkey half of the country. In1975 I was there when both side attack this resort island. Buyer beware.
Hi Ed,
Sorry to learn about your transaction. We take your consent when you are ordering and then we send you voice messages as well as emails after you have been charged for Elite Dog Club. The best way to reach us is to post a ticket or email us at [email protected].
This past Saturday night, I was in tears because I am having so much difficulty in training my puppy. I thought I had found the answer with this website, I was so happy! The back of my mind told me something was off, but I was running on a mixture of very little sleep and desperation. As soon as I ordered, I thought, I better put this name into Google to see if it is legit. I can't say I was surprised when I found this page, and quickly went to my credit card to dispute the charges (I was not sent any dog training info from the "business", such as it is. Anyway, I was able to dispute the charge with my credit card today, and they reversed the charge. It's sad that this is the world we live in today, so many scammers out to make a quick and dirty buck. I also filed a report with the FBI, hopefully these jerks will get shut down.
Kim, Unfortunately you didn't even give us an opportunity to prove our services. But you were prompt enough to post a review.
I requested everything I already listed, but you disputed and did not refund any money, everything was done before the 120 days, but you did not acknowledge any of my request, I do not mind to pay for the pain book, nothing elite, and nothing interesting either, but all the other charges you did not refund, you probably cancel the subscription but never give me ANY REFUND! You sound like an angel, but your company only sucks money from honest people. DO NOT DO BUSINESS WITH THIS OUTFIT, ready all other reviews! All the same, they just keep your money!
Apologies again for your bad experience with us. Honestly, we didn't receive your refund requests. We don't deny refunds at all. Can you please tell us which email ID or phone # did you contact us? I will put that for monitoring such that no customer has similar experience in future. Apologies again.
Do not trust them with your credit card! I order a hard copy training book. They issued 3 different charges one for $101.95, other for $37.00 and the third one for $97.00. I do not know the reason for 3 charges when I only want was the hard copy book. Also they charge me for international fees 3 charges for a total of $7.08. As far as I know Santa Monica, CA is still part of USA. After they got my credit card they charged me for whatever they sell without my authorization and refused to give me credit for the things I did not order but they say I did. I called them and they also denied the refund ant told me that my complain was outdated. My purchase was made on 12/27/2017 and I started to complain as my fist billing date Dec 12/ 2017 to Jan 11,2018. I did not wait long to dispute but they absolutely denied my claims. Be careful with this people, they are professional thief, after they get your credit card number they charge anything they want. I have been charged total $247.05 for a book? This is the most expense book I ever paid for, but I did not order.
DO NOT BUY FROM HER THIS IS A HUGE SCAM I HAVE TRIED TO SEND EMAILS AND DISCONTINUE THIS AFTER THE TRIAL I AM POSTING ON ALL SOCIAL MEDIA THIS IS AWFUL IT IS ALL OVER THE INTERNET IT IS A SCAM THIS IS CAUSING ME TO CANCEL MY BANK CARD FOR ACTION AS THEY CHARGE FROM CYPRESS FROM INDIA AND NO NUMBER TO REACH THESE THEIFS!
Our phone number, email contact and ticketing link are clearly mentioned in our website. https://www.trainpetdog.com/contact-us.html. Anyone contacting us gets prompt refund. Its easy to post comments here - even without trying to get in touch with us.
For $134, I got nothing of value! Then they try to sucker you for $37 a month!
You can get better information from a pet store book on dog care for $3.50!
Sorry for the delayed response.
If you can kindly email us to [email protected], we will refund the money.
My first clue should have been the low quality of the website. Some of the videos were good, but no where do they say that it is a monthly fee. Beware.
Update: I tried to log back in (after being charged the $37.00) to try to request a refund, but my account was already canceled. That means I paid $37 and instead of canceling the membership when the month was over, it was canceled immediately without being refunded Probably the worst experience I have had with an online vendor.
Hi Brian,
I am sorry to learn about your experience with us. I hope you have contacted our customer support at [email protected] to resolve the issue.
During ordering, we offer a FREE Trial for a monthly membership site - and we don't charge for it for a month. Customers can cancel their membership during the free rial and they won't be charged for it at all. Even customers can cancel it after they are charged and they are immediately removed from the recurring payment. Also, if customers ask for a refund, they are refunded immediately.
Regards
Nancy
Purchased for a once off fee of $37 per month to then find it appearing monthly. When I finally managed to get it cancelled they offered another "once off" fee for lifetime access. Surely getting ripped off by you was enough the first time without another "once off" fee.
Apologies for the inconvenience caused. We had sent you emails after the monthly charge. Not sure why you didn't receive it.
I hope the matter is sorted now.
If not, please feel free to write to [email protected]
Several months ago I joined TrainPetDog for what I thought was one month for $37.00. They have been charging my account for all the months since then. I will have to check the records to see exactly how long. My husband handles all the accounting and bank statements; he figured I had ordered something beneficial. He asked me what I was getting for the $37 monthly. Well, I have never been on the site! During all those months! We immediately cancelled the card and got another one. NOW, we get emails from them that the card will not process their invoice.
This is a rip off. You can find the answers to all the training they offer FREE on other dog sites.
I would like a refund of all money taken from my credit card account during this time. They don't deserve even one star!
R Rogers
Hi Rachel, We have an optional continuity program and we had not received any cancellation request from you. Else, you would not have been charged.
Please email to [email protected] with your email ID so we can track your order and refund you the payments.
Please understand that this is not our customer support system. The easiest way to reach us is to email [email protected] or log a ticket at http://www.trainpetdog.com/contactus/index.php?a=add - such that we know your email ID and quickly complete the processing at our end. Posting here doesn't give us any clue about your order.
I'm on disability, I ordered the course and also paid for monthly membership thing. Thought it was my phone, that it wouldn't bring up any of the sites I received. After $150 plus $37 elite members fee, still no access to anything. I tried to let them know I coudn't bring stuff up. Fraudulent charges on card, so card is temporally frozen. Then I get text monthly payment not going thru, called and they were supposed to return my call. GOT CANCLED, (Ok by me I guess after seeing the other reviews)won't get my money back, but no more charges either! I did receive the paper back book though, verry expensive paper back at that price! Any way hope others have better luck, me im an IDIOT, and in dept for something I believed could help. Good thing for other reviews, I will cancel frozen card and get new one so no more fraudulent charges can be made, it won't exist anymore. As to that a big THANKS, good luck to anyone else and as for the company, carma sucks.
Sorry to learn about your experience Wendy. We will refund your charges immediately. Can you please email to [email protected] with your email ID?
Thank you, thank you, all of you. I was just getting ready to order this, but the training seemed much to easy for my stubborn husky puppy. So I decided to check reviews for trainpetdog whatever.
I'm so glad I did. Thanks again
I immediately received the online course and then the written hard copy less than a week later. I was surprised after reading all of these reviews. I was expecting a rip off but I got what I paid for.
I need to follow up on my bad review of TrainPetDog. I notified them of my concerns that I had not signed up but backed out of their website and was never given a chance to say yes or no to signing up, but still charged. I asked for a refund and was refunded the full amount no questions asked within days of the request. Although I still don't like their selling tactics, they were very prompt on my refund and I appreciate that!
I agree with Judy S. I had already given my credit card info when they tried to upgrade me on many different items so I took all my info off the for and backed out. Unfortunately I am now receiving emails from them. Will now see what the process is to cancel!
Signed up for basic course then had a guilt trip put on me to try and get me to sign up for other courseswhich I definitely did not, was really smelling a rat! So far $150 taken from my credit card. Unable to find a direct way to communicate with them. No response to emails or ticket. Unable to get through on phone. Now in the hands of me bank.
Please email to [email protected] and you will get the refund.
I keep getting emails from them stating I signed up for thetr service on 7/10/ 17 never heard of them before however I do believe they must have gotten my i fo for a very $#*!ty rescue group that I recently adopted a pet from and I say $#*!ty because they gave me a dog that they say was spayed and 2 month s later she went into heat now a month after that still haven't gotten a straight answer if she has even had shots so after severl attempts to fix and going to there web page its says site might me hacked. Great rescue group dog not fixed dont onow if sje has had shots and now my info out there great www.animalaid. Org on ft lauderdale fl be very weary with them no good
L
Thank you site jabber! Unfortunately I had put my credit card info in then got suspicious while they kept saying my order wasn't complete and kept trying to sell me more. When I didn't want to buy all the extra's they never gave me a chance to confirm the order just suddenly said the order was complete. I immediately ( before even leaving the page) asked for a refund! I will let you know how that goes.
Also when I tried to cancel the order all their troubleshooting FAQs definitely indicated a scam. I just wish I would have checked sitejabber a few minutes sooner.!
I was just about to purchase this program for my "specific breed" boxer when I decided to look for reviews. You guys saved me money, time, and heartache.
Wow... Thank you, everyone for saving me from getting ripped off. Was about to purchase this program... But I'm in despite need of some real dog training tips. First time dog owner, lifetime dog lover. Have an incredibly awesome 6 month old Chihuahua and the cutest ever 2 month old (furry ball of energy) Pomeranian. That are driving me crazy... Please help me someone!
I am very grateful for your comments! I have a newly adopted Beagle -Allie - she is nine years old. She was used for breading and only just got spayed in the past month. She is very smart, but knows littlie behaviourally... the loving and loyal characteristics are profound, however.
Your comments saved me from investing time II do not have with trainpetdog.com.
I will keep looking to help Allie. You have helped us along. We will find the next step.
Again, Thank You! - Julie
After reaching this site from a YouTube video on grooming Bichons, I came to a cartoon video - about Bichons. I first thought,"this dog looks like any other" so I did another search for pet dog training Nancy Richards and came to another site. Clicked on training for Alaskan dog and sure enough, it's the same video with the other dog type mixed in. I do not understand why this individual or business is able to perpetuate this scam since at l say 2005! I saw on ripoff report 25 claims dTing from 2005 to present. This is why the commerce department needs to regulate the internet under consumer protection. BUT, our Gov't is in the process of shutting down all agencies which means little illegal scams like this will be pervasive and the billionaires will continue on taking their money in off the backs of the rest of us or millionaires! SMHO!
Hi Karon, Sorry to learn about your experience. First and foremost, we don't have any offer of $1.00 for 3 days. We offer Elite Dog Club membership free with our Dog Lovers Training course. You may opt out of it during ordering - so you are not forced to have any recurring payment product from us. And even if you subscribe to it, you can always cancel it within the first 30 days and not be charged at all. I am sorry to learn that your cancelation didn't take into effect. Can you please email to [email protected]? We need you email ID to track the order and refund the payments.