ToyWiz

So a few months ago we ordered a Toy for my little brother. It was a birthday present and he was very excited. What happened when we got it though was awful. My Brother received his present falling apart and when trying to handle it, it broke. So now we had a $360 broken birthday present. Now I acknowledge that ToyWiz did not produce this toy, but they were terrible at helping us out. We asked for a refund and when they said they would send someone to pick it up, no one came. So we tried to go through the bank, that didnt work and its now been about 4 months with no reply. We've contacted again but they are yet to reach out, though I doubt we'll get anywhere.

Worst company to deal with. ToyWiz sent items with damaged packaging. I contacted their customer support team immediately. The customer support team initially responded and after requesting a refund, they stopped responding. I sent them a follow up email asking for the refund again, and they never responded. Getting ghosted by a company, feels great!

Now they are trying to fight my credit card dispute.

You've been warned, this is a shady shady company that does not care about their customers or products they deliver.

I would give 0 but not an option. This company is a joke. I ordered a Batman 75th anniversary funko for my husband under the assumption that I'm buying one that doesn't declare it as a "damaged package," but low and behold when it arrives they barely packaged it with any support, just a simple piece of bubble wrap not even wrapped around the funko and immediately my husband starts to pick out flaws. I get things won't be perfect but my husband and I have bought funkos online from other buyers that were in WAY better condition than this one, I would lean to say almost perfect. I call the next morning to explain that I didn't purchase one that said "damaged" but yet I received a damaged one and the gentleman told me that I would have to send this one back and they would resend a new one in better condition. So I printed the shipping label and sent it in the mail. A week past and I heard nothing from this company. I call Wednesday to check the status and a lady answers and tells me they have not received the package. Ok so I told her I'd check the tracking and get back to her. It was delivered two days prior so I call back and tell her it was delivered and she tells me someone will get back to me by email within 24 hours. I get an email this morning stating they are issuing a refund that should be back on my card in a week. I call back and ask why I'm receiving a refund when I clearly was told a new one would be shipped out and this rude lady tells me that no where in the notes was anything said about issuing a new funko. At that point I was done and I'm taking the refund so I can give it to someone who will go out of their way to make a customer happy. I will be telling everyone I know to NEVER DO BUSINESS WITH TOYWIZ! The company is a joke and looking at other reviews I'm not the only unsatisfied customer.

I didn't buy anything on their site yet. I've seen some items I'm interested in. A few days ago I saw they were offering a good amount of money to buy a toy set I happened to have in my collection. It seems the toy is discontinued. I took a chance and sent in my item (within 48 hours as they requested). I made sure to upload my tracking number within that time frame also. I also included a printed copy of the invoice in the box ("to avoid a lengthy delay" as their terms say). I wondered if they'd call and 'talk me down' offering to buy it at a cheaper price or something like that, LOL. But they didn't. Within 3 hours of the tracking number showing it arrived, I received the amount promised IN FULL. I was very happy with my experience with them and will sell toys to them in the future! Excellent experience! :)

DO NOT USE THIS SITE! IT IS A SCAM! Listen people my name is Kim Bassette, I'm 34 and a single mother of 2. I took a job with this company as a clerical secretary, it seemed awesome especially since i need to work to feed my children. With in a few short weeks i realized something was very wrong with this place. They're not even a legit company. They're a 3rd party vendor. You place your order with them, they take it and re place that order at much cheaper costs. They often advertise items they can't get for certain and in instances when they can't get your order they tell people strings of lies in order to keep your money. Look, i'm a single mother of 2 and i voluntarily LEFT this outfit because THEY ARE THIEVES, and DISHONEST LIARS! PLEASE PLEASE PLEASE! BUYER BEWARE DO NOT USE THIS SITE! They do not even deserve the ONE star this site makes me give them!

I have been shopping at ToyWiz for a while, and every time, they did not disappoint. One time, they did fail to ship my order, but I managed to get in touch, and they sent it, along with some bonus stuff as an apology for not shipping on time. This is a good site to buy toys.

Shipping was a little slow ( I live in CA, and ordered an item from JAPAN the day before ordering from them-somehow the JAPAN figure I ordered arrived around the same time as this one did, and ToyWiz is located on east side of United States. The box itself was badly dented when I pulled the figure out. The box itself was sealed. Figure inside had some kind of hair plastered into the paint. How it got there I don't know, cause the figure's box was sealed. Also, the wing mechanism on my figure didn't work... Good thing I bought figure mostly as a display piece, so I let them slide. But still... I paid for an intact figure. Also it was mildly disturbing that shipping the product with the proper protection was not important to them.

Being an avid TCG player I scoured the Internet to buy certain cards that are hard to find and I've had no problems with websites such as tcgplayer and trollandtoad however, this has been my worst experience trying to get cards. I've ordered cards on 3 separate occasions where the website claimed they had stock of the cards I wanted to buy but then I am sent an email saying they are out of stock. My son wasn't happy when I told him the news. The store is outdated and most items are either out of stock or not found and those "in-stock" are just for show as the website never holds up their end of the bargain. I'm very disappointed in this website and will not be visiting it again.