Business Activity History

Explore TN Nursery’s activity history of how they earned their SmartCustomer rating in the last 12 months. Get an unfiltered look at their platform policy compliance, discover where their reviews come from, and see how they manage their customer feedback.

Claimed business profile
Oct 14, 2021
Paying business account
Yes
Actively collects reviews
28,108
Review invitations sent in last 12 months
Policy violations
0
In last 12 months

Review Collection

Review sources

Where reviews came from in the last 12 months.

No Invitation
100.1%
Automated Invitation
7,27299.7%
Manual Invitation
20%
Unconfirmed Invitation
100.1%

Review verification

The share of reviews confirmed based on how it was collected.

Not verified
1,09515%
Verified by proof of purchase
130.2%
Verified by customer email
6,18684.8%
Time period:

Rating distribution over time

Monthly review volume by star rating. Use the filters to analyze by source or verification status.

Filter by:
1 Star
2 Stars
3 Stars
4 Stars
5 Stars

Rating over time

How TN Nursery’s SmartCustomer rating has shifted month by month. Filter by review source or verification type to see what’s driving the trend.

Filter by:
Overall
No invitation
Automated invitation
Manual invitation
Unconfirmed invitation

Response Rate

How actively this business engages with customer reviews in the last 12 months.

  • Responds to reviews within 2 days.
  • Responds to 21.1% of their reviews.
  • Responds to 93.6% positive reviews, 6.4% negative reviews.

Review Reporting & Removals

Reviewers and businesses can report reviews that appear fake, abusive, conflicted, or otherwise in violation of our Review Integrity Policy. SmartCustomer evaluates each report independently and may request additional information from the reviewer or the business. Reviews are only removed if they are found to be in clear violation of the policy. Businesses where false play is identified will receive a formal policy violation. The data below reflects reports submitted in the last 12 months.

Reported by TN Nursery

TN Nursery reported 57 reviews for removal.

Reviews that did not violate SmartCustomer guidelines:
24 (42.1%)

These reviews are kept published on SmartCustomer, and the reports are rejected.

Reviews that did violate SmartCustomer guidelines:
24 (42.1%)

These reviews are removed from SmartCustomer, and the reports are accepted.