TimeWarnerCable

Service providers like Time Warner share a lot of pros and cons. Great in some areas of the country, terrible in others. You may have good people to handle your order and major idiots in the field or vice versa. I updated to Time Warner Cable's High Speed Broadband. The installer tested the completed upgrade on Time Warner's test site and it indicated the specified speed. Over the next several days, I saw no improvement with double the cost. I called customer service. Their representative was very helpful and understanding. He explained that the only real advantage would be for online gaming, due to the huge bandwidth draw. I had a special modem and it would have to be removed to drop back the service. I agreed and a field person did the changeover and gave me some tips and tricks to improve my efficiency. I did what he recommended and saw a huge speed improvement. My monthly fee was reduced from $99/mo to $45/mo which included the monthly fee for an added Wi-Fi modem. No service fees were applied for any of the visits or work performed.

I recently changed my phone over from AT&T to TimeWarner as well. Reasons being, excellent service experience with Internet and major issues with a long distance service from USBI (search and read review on these guys).

Maybe I'm one of the few lucky ones, but I'm very happy with Time Warner Cable. I know that in my area, Milwaukee, WI, Time Warner Cable has vastly improved over the past several years. Telephone waits are minimal and their people have all been great to deal with.

Reviewers on this site could further help each other by providing the locale of what is being reviewed.

I am writing this on my phones 3G hotspot, because right now, I don't have what Time Warner Cable promised... internet service.

I had a regular internet service package with them, and although I experienced a high number of outtages, for the most part, it worked. Then one of their sales people called and offered me the "super high speed" version, with guaranteed speeds of 20mbps. I signed up for it, very excited that I was going to get decent internet speeds.

The guy they sent out was a complete idiot. I had to tell him which cable went into the router, and had to INSIST on password protection for the connection, after he told me I didn't need it, and I explained that if you don't have it, other people can steal your bandwidth.

Bandwidth at best was variable, and ranged from 5mbps to 16mpbs, which is not what I was promised. He said that it needed some time to "propagate" whatever that means.

A week later, when pages are taking forever to load, they first try to tell me it's my computer. Oh really? I have 3 windows computers, running XP, Vista and 7, and a Mac. Same problem on all of them. Then they tell me to reboot the router. No good... same problem.

Now, 2 weeks later, and they finally admit that the router settings are not correct, but they can't get someone out right away. I'll have to wait, or see if they have a cancellation. And... they won't refund the installation cost or the 2 weeks I have been without a decent internet connection, (pages take over a minute to load, and speed tests show 1.6mbps).

They are really quick to sign you up for service, but when they botch it up, they won't do anything to fix it. STAY AWAY FROM TIME WARNER CABLE.