DO NOT RENT A VEHICLE FROM THRIFTY AT ORLANDO INTERNATIONAL AIRPORT! So this is how Thrifty treats their customers..."Customer Service" is clearly a foreign term and not a priority with this horrible company: Last week I rented a mid-size car through Thrifty at Orlando Airport for one week. Stood in line over 40 minutes to get the rental paperwork to go to the garage and get the car. I returned the vehicle in the same condition as it was when I took possession of it, upon return it was full of gas, no new damage and it was returned at the time specified in the rental agreement. I was directed by an employee which lane to pull into at the Thrifty return garage at Orlando Airport. I and several other customers in front of and behind me in the lane were all waiting our turn for the man with the computer to come down the lane and check us out. He told us all to "just leave the keys in the ignition and you can go." We all looked at each other slightly puzzled by his declaration, as I have never just left the car and walked off. Against my better judgement I followed his instructions, as did everyone else. I have now been home 6 days and I am still being charged daily for the rental I returned on May 4th. I was also being harassed with robo calls from Thrifty, threatening me that if I did not return the vehicle they would report me to the police. Don't bother, because I reported you. I since have had to block the number due to the incessant nature of these calls, multiple times each day. I have called the customer service line 7 times, and each time I was assured that they "just forgot to close out the rental- and it happens all the time." Each rep assured me they sent emails to the Orlando Airport location as well as "vehicle operations" to close out the rental, but I currently have 5 pending charges on my credit card from Thrifty, for each day since I returned the car. I was told each time I called that it takes 24-48 hours to close out the rental. It has now been six full days and I am still being charged. Until the harassing robo calls began, I would have never even known this had happened if I hadn't checked my credit card account online and discovered the pending charges. During the 7 phone calls, I asked on two occasions to speak with a supervisor. I was put on hold both times and a supervisor never came to the line to speak with me. The first time I was on hold for over 30 minutes, the second 15. I even called Hertz and spoke with the manager at a location I had a flawless previous rental with. Since Hertz owns thrifty I thought they may have some idea as to what I should do, since I could find no other phone numbers for the Orlando Airport location except the toll free number. I was told that everything has to go through the toll free number. Hertz actually checked on the rental and told me it hadn't been rented out again since I returned it. That's a screaming red flag and it was at that time I finally became downright angry. Hertz manager advised he would email the pm manager at the Airport location and ask him to close the rental. Again, it didn't happen. One rep said he would email the "vehicle operations" dept. and ask them to do it, but that didn't work either. Most of the cust. Service reps were nice, but were either powerless or just too apathetic to help me. The two that I asked to get a supervisor on the phone were rude and condescending and never honored my request. I asked the Hertz manager to call the back line number at Thrifty and ask them to take care of it while I waited on the phone. He said he couldn't because "they never answer the phone because they are so busy waiting on people." Now, since I have done everything possible to rectify this issue with ZERO assistance from Thrifty, I have been forced to file a formal complaint with the Orlando Police Dept. in case this vehicle is used in a crime. It's quite apparent to me (and confirmed by police) that the employees are running scams with the vehicles that are returned but purposely not checked in. It's been confirmed that there has been an ongoing problem with the employees using the returned vehicles to run side businesses, renting these vehicles out to people-after they are returned but not checked in. In some instances they are also using them, or loaning them to their criminal buddies, for their narcotics dealing business, the B&E's they commit or the drive bys they are involved in. If you look on goole reviews for Thrifty, you will see many complaints by renters who have been charged for gas after they return the vehicles full. This is most likely because these scammers are using the gas that is in the tank upon its return by the valid renter, and then returning it empty after they are finished using it. They are most likely also driving through toll locations and the last listed renter is being charged for the tolls long after they turn the vehicle in. Whomever at Thrifty corporate came up with the weak chain of custody system currently being used, should probably look for another line of work, because it's an epoch fail! It's obvious that corporate has no idea what's transpiring with their own vehicles, or they are making so much money off unsuspecting tourists they just don't care. I was told that sometimes the company doesn't know for weeks that a vehicle is even missing because there is no formal protocols when vehicles are returned. I have rented many vehicles from Enterprise and have never had even one slight problem with them. I made the mistake of using Thrifty this time because my credit card company was running a special offer. WHAT A MISTAKE! A formal report has now been filed with Orlando PD about this horrible experience and the still missing car. I fully expect that they will try to charge me for a tank of gas and tolls that I did not wrack up because I used my own EZ Pass and returned it full. In preparation for that nonsense, I included all my receipts and photos of the vehicle with my formal OPD complaint. Good luck to any of you who, after reading this review, still rent from this horrible company.