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The Unlock Team

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The Unlock Team

2.4
theunlockteam.com

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The Unlock Team Reviews Summary

The company has garnered a mixed reputation, with some customers praising its competitive pricing and successful unlocks, indicating a degree of reliability in specific cases. However, a significant number of reviews highlight serious concerns regarding service delays, unfulfilled promises of refunds, and poor customer support. Many customers report feeling scammed, particularly when refunds were not processed as promised. Overall, while there are instances of satisfaction, the prevalent sentiment reflects frustration and distrust, suggesting that potential customers should exercise caution when considering their services.

This summary is generated by AI, based on text from customer reviews

service
99
value
99
shipping
92
returns
67
quality
98

We monitor reviews for authenticity

1 review
0 helpful votes
Follow Chris L.
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It was very easy to understand and to follow instructions.
I appreciated to have information about the process in several emails. I regret not knowing how long I would need to wait: I waited more than 24 hours to get the unlock code. When I emailed, not time was given. Even if you do not know exactly how long it takes, please tell us an idea.
I will recommend you for the price, and simplicity... not for time.

Date of experience: November 3, 2016
Rebecca S. — The Unlock Team Rep
over a year old

Thank you for your review. Unfortunately some phones do take longer to unlock than others, something which is beyond our control.
We do try to keep customers updated and provided as accurate a time as we possibly can. Thank you for choosing us.
Kind Regards,
Rebecca.

Canada
1 review
3 helpful votes
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So I decided to give this phone unlock service a try, "TheUnlockTeam" since their price was reasonable. I paid for an unlock code then after a day they emailed me saying they couldn't unlock it when it stated that my phone was unlock-able after I entered my phone's IMEI number on their website before I paid. The email also stated that I would get a full refund in 5 days. I waited over 10 days and still no refund so I had to call CGBILLING which UnlockTeam bills you with to get my money back. Had to tell them the UnlockTeam was a scam and did not provide the service I paid for. I emailed UnlockTeam prior to calling CGBILLING thought they would get their sh*t together but they told me I had to wait another 12 days for the refund to come when their first email stated 5 days then I emailed them again and they intentionally refused to reply to my email.

They lied about unlocking your phone.
They cheat their way to steal your money by hiding behind CGBILLING.

Save yourself and DO NOT go with these scammers.

Date of experience: November 3, 2016
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at [email protected] with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Canada
1 review
2 helpful votes
Follow L P.
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They could not unlock my phone and said I would get a refund. No refund so I contacted them. They said "sorry, we will do it now". Still haven't got a refund. SCAMMERS and they suck at unlocking. DO NOT USE>

Date of experience: October 27, 2016
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at [email protected] with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Anguilla
1 review
1 helpful vote
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So much better this time
October 26, 2016

After a bad experience last year I gave them another shot. It was fast and did the job. Email reply was good after I sent the wrong carrier information and there was no additional charge for my mistake. Will be using them again

Date of experience: October 24, 2016
Ireland
1 review
8 helpful votes
Follow Caroline M.
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Paid to have my phone unlocked I was suspicous because when I keyed in my card details it said it had been refused so I was just about to try another when I logged onto my bank account and already the transaction was pending even though I was let to believe my card had been declined so true to form I was told for various reasons that my phone could not be unlocked have sent lots of e-mails looking for a refund and to date have not yet received went to my local phone shop and they unlocked it via text the next day.
They are SCAMMERS they have no intention of unlocking your phone and any of the good reviews here are false written in there spare time while they do nothing because they are not unlocking phones that's for sure.

Date of experience: October 19, 2016
Canada
1 review
5 helpful votes
Follow Brooke V.
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I put in my imei code and they said they could unlock it and not even 12 hours later they sent me some stupid message claiming they couldn't unlock it and they will refund my money. They said this September 23rd. It's now October 12th and they still haven't done $#*!! Man I would love to take these people to court over $12.00 I don't care if it was even $5.00 my money is my money and NO ONE $#*!s with it. Idiots. (shaking my head) long story short always read reviews before u do something, I feel like an idiot for not reading the reviews cause the website looked legit.

Date of experience: October 12, 2016
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at [email protected] with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Canada
1 review
3 helpful votes
Follow chantelle p.
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Garbage
October 12, 2016

The Unlockteam keeps promising to give me my refund but still nothing... they couldn't help me but they helped their selves to my money... nothing but scammers please do not use them

Date of experience: October 12, 2016
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at [email protected] with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Canada
1 review
2 helpful votes
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0 Stars - scam
October 7, 2016

It's been 2.5 weeks since I paid for an unlock code, I've emailed the seller but no response. Wish I had read the reviews before I purchased.
Update - I did contact Paypal and was refunded my money by The Unlock Team.

Date of experience: October 6, 2016
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at [email protected] with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Ireland
1 review
1 helpful vote
Follow Timothy S.
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I bought a phone that was supposed to be unlocked to all networks off a private seller - after spending a lot of money i was upset and looked for the cheapest option to get it unlock - 40+ was the quotes from the shops so i said I would chance this service for 6.99 if it was a scan it would not of been the worst loss. As described within 12 hours i got a code and it worked - BOOM - spanking new phone unlocked to all networks

Date of experience: October 5, 2016
Canada
1 review
6 helpful votes
Follow Daniel W.
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This website is a complete fraud and after doing some research it operates out of the Baden - Wurttemberg region of Germany.

The following is the website for the police station in this city to file a complaint and hopefully get them shut down!
Baden-Wurttemberg Police (https://www.bkms-system.net/bkwebanon/report/clientinfo?cin=12lkabw23&language=ger

You can also report them to econsumer.gov which deals with cyber fraud.

I was scammed by them and happily contacted both of these departments to prevent this website from scamming others.

Date of experience: September 2, 2016
Canada
1 review
2 helpful votes
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SCAMMERS
August 27, 2016

I placed an order for my iPhone 5s to be unlocked and it clearly stated the price was $4.99 but they charged me $11.54 raising the price so high almost triple the Amount ripping people off faster than an Aneurysm. For $11.54 all I got was an email saying they can "Try" to unlock the iPhone. And 12 hours later recieved an email saying We Can't unlock it please allow up to seven days for a refund it's been almost 2 weeks and no refund has been issued I've sent Various amounts of emails but have got no reply back. I suggest if you have a phone go to your carrier yes, it may be $30-$100 but you are gurenteed Safety efficiency and repairs of no charge if the phone were to lock back.

Date of experience: August 26, 2016
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at [email protected] with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Georgia
1 review
0 helpful votes
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My G3 Code
August 22, 2016

I have been mostly impressed with my purchase in that the unlock code freed up my G3. The only niggle I have which seems to be a popular one is how long it took to deliver the code. You can't say it's instant when it isn't!.
Rant over, I expressed my feelings and got an apology. The phone is all good so they're forgiven I guess.
All in all, good but not if you're in a real hurry.

Date of experience: August 22, 2016
Canada
2 reviews
4 helpful votes
Follow thien d.
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I wanted to unlock my iphone 5s phone locked to rogers network and came across this website which raise my suspicion because it promised to unlock for a cheap price of $5 USD! I went on sitejabber to read the reviews and despite the many bad reviews I went through anyways thinking if it didnt work, I would just lose $5. Anyways, I went through with it, inputed my IMEI number which they responded right away that it could be unlocked (again raised my suspicion because this is a automatic response). A day later, they emailed me and said they cant unlock my phone for various reasons... even though they said they could in the previous email. Anyways, I didn't care, so I waited for their refund which they said would take a week. Guess what? It didn't come. Anyways, its been two weeks and I'm still waiting for a refund.

IN CONCLUSION:
I GAMBLED ON $5 TO SEE IF THE WEBSITE IS A SCAM, AND INDEED ITS A SCAM. I WASTED MY $5, SO YOU DIDN'T HAVE TO. IF THE PRICE IS TOO GOOD TO BE TRUE, ITS PROBABLY IS.

Date of experience: August 20, 2016
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at [email protected] with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Wisconsin
1 review
1 helpful vote
Follow Trevor H.
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Ok, to start, the confusing part. You do not receive one code, I received five, with only a brief explanation of what each one was. I needed to contact them to work this out as you only get a few attempts to input the right code before you get locked out. I received a fast reply though and they sent out a list of the reasons for each code, which should really have been with the first email in the first place. Once I knew which code to use it took my sim lock away and accepted the new sim card. Better instructions would be good though. Oh, and it took two days, not 24 hours.

Date of experience: August 15, 2016
1 review
0 helpful votes
Follow Ormond W.
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Happy... it's unlocked
August 11, 2016

My code was emailed on the day I ordered it and unlocked my phone without issue. Can't give any advise on the customer service of this company - I didn't need it, but speed was excellent and the charge reasonable.
I would probably come back if I needed to.

Date of experience: August 10, 2016
Canada
3 reviews
21 helpful votes
Follow aki j.
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They stole my money and never unlocked my $#*!in phone biggest scammers of all time never ever buy from them use cellularunlocker.net best ever received unlock code in a hour works flawless im not a marketer but this is the best sit $#*! unlockingteam use unlock panda or unlock company $#*! this $#*!

Date of experience: August 6, 2016
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at [email protected] with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Canada
1 review
1 helpful vote
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Promise not kept
August 2, 2016

My bank account has been charged on July 29. The promised unlocking "within 24 hours at most" has not been kept. No acknowledgment of my request has been issued. I am in limbo with a still locked phone. An Email to the company has also been ignored.

Date of experience: August 2, 2016
Rebecca S. — The Unlock Team Rep
over a year old

Hi there,
If you are having trouble receiving a reply from us, please ensure you have added us to your safe send list and contact us directly at [email protected]. We can then look into this issue and resolve it.
Regards,
The Unlock Team

Ireland
1 review
1 helpful vote
Follow Tim M.
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They ask for the IMEI number so they can compare with their 'extensive database' to check if it can be unlocked. Don't believe a word of it, because whatever you type in they will tell you they can unlock it, even if you provide a total garbage IMEI they will take your money.
Total fraudsters, steer clear.

Date of experience: July 29, 2016
Rebecca S. — The Unlock Team Rep
over a year old

Hi,
The phone checker is based on the phone model, not the IMEI. Unfortunately IMEI verification cannot be carried out until an unlock request has been processed.
We are sorry you are unhappy with this system, however there is no other way we can verify a phone.
The Unlock Team

1 review
0 helpful votes
Follow Petros A.
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Code worked for my phone but very slow to deliver it when they said instant. There are faster unlock sites that are the same price so maybe look around

Date of experience: July 27, 2016
Rebecca S. — The Unlock Team Rep
over a year old

We apologize that your code took a little longer than usual to process. Unfortunately the process can take longer than anticipated on some occasions. This is beyond our control, although we do all we can to get them out as soon as possible.
The Unlock Team

Canada
1 review
2 helpful votes
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Scam.
July 22, 2016

They are useless. They say they can unlock the phone and they can't. If they charge everyone 12.99 for unlocking the phones and can't to it they are making a furtune. They say they will refund but they dont

Date of experience: July 22, 2016
Rebecca S. — The Unlock Team Rep
over a year old

This order was refunded immediately after you were notified of failure. Refunds do not show immediately and take up to seven working days to reach your account, we did notify you of this.
The Unlock Team