The Iconic AU

I purchased a pair of Ugg branded slippers in April 2021, believing they are good quality, comfortable slippers for around the house. But 9 months later the inner sole materials deteriorated and started hurting my feet, its clearly poor materials used, I'm only 55 kgs it's not my body size affecting these I'm fairly slim. When approaching the Iconic they instantly blamed it on "wear and tear" and accused me of not bringing it to the attention any sooner! It only occurred after this time how friggin rude and unprofessional, I have been suffering from Uterine Fibroids for 6 months and unable to function with low iron and massive heavy blood flowing everywhere, do you think they understand? How am I supposed to send emails when I'm in the toilet every day with blood everywhere! Don't you think once I'm healthier I can do that? Common sense prevails.

It's an appalling way to treat your customers and shows you lack the knowledge and ability to handle faulty products. They are clearly just selling what the major retailers refuse to sell, due to quality and materials. I won't be returning.

What a dodgy service from the iconic! I purchased a bunch of Christmas gifts during Black Friday, it spent me half the day because of the busy website. After 5 days I received an email and it said that my parcel is on its way back since their staff put an incorrect address on the shipping items. So I emailed the iconic to follow up and they responded that they had already refund the money to me without any explanation or a solution to this mistake. I replied saying that I want the package back as these were all the children's Christmas gifts however nobody returned my email. After I spent an enormous effort on my email and live chat finally they insisted that I needed to purchase all my products again full price, once I receive a package they might partially refund the discount to me. The worst thing is that they said it could take at least 15 business days to reship the parcel depending on where the parcel is. This wasn't a customers mistake that the parcel went missing. I shouldn't be paying full price for these products again even with the refund.

Purchased a pair of Spring Court shoes in August
Now November and nothing! Multiple emails and chats chasing their whereabouts!
No pro active action taken!
Today after more chasing iconic tell me they are just refunding!
I had promised my daughter the shoes, now I disappoint her!
Iconic think a $20 credit should fix the situation! Poor service, bad customer experience. Do not recommend

After years leaving in Australia I finally decided to try the Iconic, only to get stressed and regret completely my purchase... I was sent something I didn't order, cheaper than what I actually paid for (shorts instead of leggings)... then when I requested what I actually paid for I was asked to actually pack the item THEY sent me and walk 20 minutes to the post office ( I leave far from everything) when I am already working 7 days a week and I barely have time for myself... where is the empathy?! Why should I pay for the company's mistake?! I really can't understand... a online shop should have in mind the main idea of buying something online is to avoid getting out of your own house and waist the time I don't have... specially to go the post office fix someone's else's mistake. I am not an employee of your company, why should I be fixing your mistakes with my time like I owe you something when the mistake was not mine?!

I have been ordering form the iconic for some years now without any issues.
Just recently I ordered 2 tshirts and one fit well for my hubby and mine was short length wise. You could just see it even before fitting but I just fit it once and put it back in the package plastic to return. I did just that and after they received the tshirt they said there were tags missing. I DID NOT REMOVE ANYTHING because I knew immediately that it won't fit. So anyway, they sent it back and then contacted me after they post it to let me know that they have returned it as it doesn't meet their return criteria. I email back to explain. I email the. Back to explain that the tshirt should be in the very same state as it came as I didn't not remove anything and they said ok, I should send it back when it arrives... AGAIN.

Spent several hundred $$ on potential bridesmaid dresses. Tried to return as weren't right (less than a week out of 30 days) and was refused even an exchange of size let alone a store credit or refund. Ridiculous. Won't shop again

The Iconic is an Australian/New Zealand online shop that retails a large variety of fashion pieces! Watch my YouTube video for a full review of their website and my shopping experience <3

Quick Review:
- Selection: They carry a huge range of mid-luxury to designer brands, and have a large variety of products to choose from
- Quality: Quality is amazing on The Iconic, everything is well made with good materials used
- Shipping: Very fast shipping for Metro areas (under 3 days). Free shipping over $50
- Returns: Free 30 day returns on all orders which is amazing! You can reuse the package your product arrived in, and print out a return label from their website.

Overall, I 100% recommend you shopping at The Iconic!

Can't wait to receive my purchases. And the baby Adidas is so cute and I can't wait to give to my daughter. My older daughter MIGHT get the watch and hoops and then again I might keep them for myself anyways considering that she already has a guess bag! Lol anyways not too sure what it was but customer service is fair and alright as soon as I have proper address and whatever I'd I could give. Thanks and looking forward to receiving my items.

The Iconic used to have excellent customer service and very quick delivery, which is what made it so good and better than other shopping sites. Over the past 10 months though I have had nothing but problems with every single item purchased - going missing, getting lost in transit, not being shipped until chased; their customer service just regurgitates the same line over and over and their delivery dates are never met anymore. Customer service often promised an 'investigation' however weeks later I have found that these investigations haven't been opened. The Iconic used to be my number one shopping site, but now I would rather spend my money anywhere else.

I used to love the Iconic, and shopped with them without incident for a few years. Fast forward to now, when I receive a faulty item during the middle or corona virus. My experience with their customer service team has been horrible. Only essential services are running in new zealand and they are unwilling to extend the return period as I do not have access to mail services. Truly disappointing. I do not feel like a valued customer at all! Have lost my favourite online store. You would think that during a global pandemic they might be a good global citizen and be a little bit flexible instead of concerned over bottom dollar which is a 25 dollar shirt.

Placed an order including same day delivery. Order wasn't received. Called the courier two days after not having received the package, was informed they never received the package from The Iconic. I inquired with The Iconic that I haven't received my order and mentioned that I had already spoken with the courier and that they haven't received the package. A few days later I was contacted and told that "your parcel was lost in transit between THE ICONIC Fulfillment Centre and your delivery address." I responded and said that I would still like to receive the order I placed and raised concerns at the poor customer service I'd received. These corners were not acknowledge and were completely dismissed and they didn't even offer to refund the same day delivery I'd originally paid for, even after requesting a refund. Clearly customer service isn't important to them.

I'm in NZ and use the. co.nz site. Have loved it until now because it was always fast and efficient. However got called by the courier company today to ask for an extra 30+% of the purchase price to cover customs and Gst before they'd release my parcel and was told this is a new policy of the iconics. Would have understood if this had been flagged when I ordered my items but it wasn't. So beware that the price isn't the 'real' price.