I was recommended Teladoc from insurance and it's free me. A doctor canceled last minute 4 times on different days last minute after I had clicked on Y for yes to confirm my appointment!
One time their site said that she couldn't call for the phone visit at the times I chose so I picked another confirmed time that she could. This is so horrible, uncaring and such an unprofessional irresponsible thing to!
So I picked a new time and a new appointment was confirmed but she never called a fourth time and this was after I called and complained to the Teladoc customer service about this and they weren't that nice about it either!
I asked to file a complaint and I emailed them about it and left a message on their corporate office voice mail, but I never heard from then.
I mistakenly tried to try this same doctor again because when I looked up 3 of their other specific specialty doctors they have on their site to talk to, they got bad patient 1 star reviews on several different doctor review sites, she only got 3.
This last time I even brought my cordless phone into my bedroom on my little table right besides my bed so I wouldn't miss the call, and I hadn't slept hardly at all for a while and I hadn't slept the night before but I made myself stay awake so I would get the call. I saw on my text message in the morning that my appointment was canceled again!
I called customer service and told a not that nice young woman about this and she claimed that the Dr.wasn't able to reach me, I have read tons of bad reviews for Teladoc on many different sites and 99% out of over 200 on The Better Business Bureau's site including many who had the same thing happen to them by doctors on there and that Teladoc claimed the same bull**t and I told her that I had my phone right in my room by my bed and that there were no caller ID notifications on my phone either.
The next day I checked my cordless phone's voice mail to see if there was any messages there about her trying to call me but there was none. I finally very mistakenly chose another Teladoc doctor.
She did call me and I asked her how long we had to talk and she said that this was just an intake for 30 minutes after that it would be 45 minutes.
She wanted to only do the intake interview but I really needed to tell her at least a good amount of details of my symptoms so I told her enough for her to know and understand this,she wasn't a warm doctor from the beginning of the conversation and she incomprehensibly wasn't empathetic towards me.
And she hung up on me after about 20 minutes! She never called back and I looked on my account the same day to see if there were any notes and there wasn't but I looked the next day and all it said was she recommends a referral to an in person doctor.
I had a phone phone appointment with a nutritionist but I was so tired from not sleeping I was asleep when Teladoc called me 3 times.
So I made an appointment with a different nutritionist who I did speak with and she was very nice but we got disconnected after about 15 minutes. She didn't call back but she did leave some links to some helpful nutritional articles on my account.
So I made another phone appointment with the first nutritionist that I missed the calls from, I confirmed my acceptance of this appointment but she never called so I left another complaint on the corporate office's voice mail,so far I haven't heard anything back,and I called and complained to customer service again.
Don't use or trust Teladoc!