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Someone frauded my account, deposited a fake check and instead of investigating what happened they closed my account. Basically saying i did this and refuses any reason or wouldn't even listen to me. Bunch of $#*!s.
The title of my review should say it all! But let me add it is in fact worse than that as I would as a seasoned borrower seriously avoid this bank and apply extreme caution. They constitute in my opinion the meaning of predatory lending.
I did not add a proof of purchase but I assure those that might read this rating on Tangerine I have dealt with them.
I try calling the security team to unblock my internet access. Over 12 telephone calls you will be waiting 1/2 hour to 1 hour to get a answer. You will need to send in document by email. Than they ask me to take a selfie of my self holding my drivers card. Is this really nessary? Do they have some photo ID software in the banking centre. This action make me feel I'm a criminal being charge for wanting access to my account. I also ask for a manager or supervisor to call me back? Customer service tells me what for? I can just speak to them? I'm not Sure if they are running a bank or a police military station?
Date of experience: September *******
I have been waiting on a call for more than 6hrs to resolve my locked account issue. I couldn't even get a chance to talk to a support guy who can explain the issue.
Every day I have to call them and they will put me on a line to the security department which never responds. If you have money in Tangerine bank consider it can be taken away from you anytime.
Was a great bank Until one day all of a sudden they decide to shut my account and end Financial Relationship for literally no reason I asked what was the reason Tangerine told me the reason is that we are not meeting your needs which is literally not a reason at all because I didn't complain everything was fine till boom closed
I did not get notice until one month after the shut down the letter was dated for February and I didn't get The letter until beginning of April like talk about short notice tangerine left me financially ruined for almost a month and a half waiting time for the Bank draft and because it wasn't a certified my new bank institution held it for 10 Business days so if I had to rate this bank it would be half a star not even PS don't bank with Tangerine
One of the problem is the employees at the phone. They dont speak FRENCH OR ENGLISH correctly! I am so opened to all genders, nationalities, ages working but when this becomes a problem, you need to do something. So bad customer service its not even believable.
They are a $#*!ing disaster and joke of a bank. Do not even go near them. They could care less and have not one $#*!ing clue what they are doing. Their cards do not work they are $#*!ing Scotia Bank which means Scotia bank is a piece of $#*!. Their online banking platform is complete $#*!. You cannot deposit. You cannot withdraw their $#*!ing VISA/Debit is crap and doesn't work. WHAT THE $#*! IS WRONG WITH THIS PEICE OF $#*! BANK
I have a $250 limit on my overdraft but on Dec 4 I was shocked to see that I was charged a %45 NSF fee for a $46.45 loan payment that made my balance increase to 243 and I wasn't over my limit. Would like to hear from the bank about this.
My Wife and I are new account holders. I now regret all the work I had to do to setup the accounts. Here are my grievances.
1. Cannot open a Joint Chequing account without both parties having their own account and debit card first. So we did this.
2. Cannot link the other joint account holder's debit card to the Joint account. Accounts can only have 1 debit card.
3. Cannot transfer money directly to my daughters account. For years I have been sending her a weekly allowance automatically from another bank. I can only email an Interact transfer manually. Not doing that 52 times a year.
Everything above is support by our TD accounts.
Very poor customer service. Create inefficiencies for customers. Not willing to explore other options that will help customer.
The service is not good, I joined ING Direct when they first started and the service was great. The 1st thing Scotia bank did was drop the interest rates, and now the new online banking is so slow, no comparison, very poor service
Terrible customer service! They hold your money without reason!
Consider another bank!
They have blocked my account without acceptable reasons.
They put me 35 min on hold to discover the mistake was on their side. Their only excuse: a computer problem... 35 min wait tells with what priority this bank is willing to solve their client problem. I have an excellent credit score, with more than 1/2 million dollar with them, I never complain, but for me this is to much, they have gone too far...!
My wife was stuck all that time at a cash dispenser with our little children, waiting desesperately that the problem be resolved.
You dont want bad experiences of that kind: run away and find yourself another bank...
I have had nothing but great experience with Tangerine banking. I have never got charged a fee for anything! They have all the options needed to set every kind of transaction email money, transfer bill payment, paypal etc. etc. And most ( not money orders) are freeeee! So sign up and tell them I sent you for an extra bonus 25$ for you and 50$ for me! UNitl Dec 31
"Give this code to family when they sign up for Tangerine Banking with Referral code *******S1 and get an extra 25$ when you open a savings account with a 100$ balance!"
