Swanson

They delayed my order for over a week, stating I had to give a authorization code for the payment to leave my account, however they did not inform me of this. They said an email was sent but it was not. The payment was clearly showing as left my account on my online banking, however I had to call my bank to obtain the code anyway or they would not ship what I had already paid for. I provided them with this code after calling my bank and they debited my account again! So now they have taken 2 lots of payments from my account. I paid for the quickest express delivery which was meant to be 1-3 working days. The order was placed on the 01/05 and still my products haven't arrived. I called and have been on hold for 20+ minutes. I used the online chat to try and resolve this and was told that the 2nd payment was an authorization and it will be returned to me when the status of my order is shipped. My order status has been "shipped" for the last 2 days and still the funds have not come back. A payment authorization should surely only be for a small percentage and not the total. This means that their business model is take 2 x the amount of money from your account every time you place an order and mask it as an authorization which doesn't get returned to your account. I asked them to simply send 1 of the payments back to me and they said they do not have to do that and suggested I take it up with my bank! I have no idea what the hell is going on, i am overdrawn and about to miss a payment deadline for my credit card, this will incur a charge and void my interest free period on my card causing every months repayments until my card is cleared to increase by over 100 ponds. I have submitted 2 emails so far over the last 2 days and both are unanswered. Absolutely shocking company. DO NOT USE.

LIED TO Customers are lied to by Swanson and told shipments "went out" and another story for "shipped". "Went out" simply means order was placed outside the Swanson building on a trailer owned by Swanson, where it sits as many days as it takes to fill it up. I investigated this thoroughly. Then packages cannot be tracked when Swanson tells customer it was "shipped" because it was not really "shipped." It is still in the hands of Swanson for many days after customer told it "went out" or was "shipped." This is why orders cannot be tracked normally like any other package from any other company.

The deva vegan vitamin bottles I ordered were sent out in a flimsy green plastic bag that was SHREDDED on arrival. One bottle of vitamins was partly sticking out of the packet and has become deformed. The bottle could easily have been removed from the torn package, tampered with, and then re-inserted into the ripped bag. This is not the way to send health products. They should be sent in a sturdy protective box. Not a flimsy, grimy bag. I'm shocked and disappointed with Swanson

I have read that they became a disaster in but this is a fraud.
I have to travel and I would like to take my vitamins with me. I put the order and in the chat they suggest me that I have to pay the most expensive delivery, 35 US$. I paid, big was my surprise when not only I have to pay again the delivery but also I have to pay the double for taxes, Fedex says that it is the tax office, the tax office says that it is Fedex.
THIS IS NOT THE WORST, they didn't send me the products I paid I asked 3 of a type and they send me only one and another, that I didn't ask that costs 4 times less.
They said that they are going to send me the money, but I paid double with taxes and delivery. I asked that they send me the products that they didn't send in the same conditions, and they must pay the taxes, not they don't do that. FRAUD!

Swanson was once an excellent place to do business with. NOW THEY ARE A NIGHTMARE. Ordered package on the 15th of this month. Today is the 24th and was told delivery will be on the 31st. Are they using a bicycle to get here?

Complained to Manager... his explanation was it is Christmas time. On the day I made this order, I also ordered from 3 other vitamin stores. All of the others presented me with my orders by the 17th. Obviously SWANSON does not live up to their guarantee anymore!

I have been a loyal customer for over 10 years. I even converted several people including family. About a year and a half ago I began experiencing problems. Orders would take a week or so to process, coupons wouldn't be applied unless I called to question it, shipping took a ridiculous amount of time. I complained several times to seemingly indifferent employees who always had a excuse. The order I placed 2 weeks ago will be my last. They charged me shipping AGAIN when I had a free shipping coupon. I had to go online to chat. It was refunded. However, the next day I was charged for the entire order again including shipping! I called to question this! A very nice female with a ND accent said she had to forward it to accounting. I asked that they return my call the same day. They did not. 2 days later when I called I had a foreign CSR who said they would call me. I asked for a supervisor. She seemed polite but defensive. I was told that I had to fax in my bank records showing the 2 charges. I told her I was upset that I had to do the legwork when clearly they had a record of double charging. Pulse no one called me to tell me I had to do this in the first place. I told her to pass on that I will not be returning. Instead of worrying about losing a customer she simply said ok! I then looked up the company online and found out they had been sold to a company out of Chicago... That explained everything! Bye bye values! So just as I told many people how wonderful this company was, so shall I be recounting my bad experiences to just as many if not more people. When will businesses learn that customers ARE your reason for being in business?

"Very poor customer service. Place and order and wait 4 days + for the order to be filled and shipped. Then wait another 4-6 day to be delivered. Long term customer, every customer service and shipping has gotten worse. Just canceled my last order, no more orders from Swanson."

I ordered regularly from them by phone and by mail between 2002 and 2012, and the service and products were excellent, perfect. During those 10 years they never made a single error, in my case. Recently I finally ordered again, this time by mail, and the service was great, but I'm giving them only 3 stars because of all these negative reviews. I'm afraid to order from them again. Their website sucks too. Today I tried repeatedly to sign into my account created in 2012 but never could. I used the same email address that they still have from 2012, and today I created 2 new passwords. Still no luck. Live Chat was useless as well. The agent couldn't help me one iota. So much for SwansonVitamins.

I tried to place an order 3 times in response to an unsolicited ad for 10% off and free shipping. After 20 min and 3 chats, I was told to proceed with the order even though it charged for shipping without the discount.
One operator said I'd only get the free shipping after I entered the card.
When I went back to the offer, it disappeared (now that they had my email for nonsensical ads). Instead, when I logged on, the prices had been increased markedly.

Sneaky stuff. Would stay away.

I was punished for daring to contact them by email simply because of their tracking problems. Then they made me pay for asking them for the return address by challenging me that the item has not gotten in. They told me that I was wrong and made fun over my name and then demanded that I tell them the person's name who was rude to me. They then made me read their strict no refund after thirty days guidelines and welcome me to send the items back at my own expense. It will be the last time I shall want to buy from them again!