SurveyJunkieReviews 363

So I have been on Survey Junkie for months and would get on a few times a day and do a couple of surveys. Recently, I had an unpleasant experience with a survey, which after submitting and stating I had completed survey, and in the allotted time specified, did not credit me. So I contacted customer service. They credited me, but said I was actually disqualified from that survey. Survey notices have always stated if I qualified or disqualified, and this particular one did not. Instead it stated I completed it, and requested I submit it, but still didn't credit me. After this, when I signed onto Survey Junkie from this day on, no surveys showed up over 100 points on my dashboard, and also the emailed survey opportunity notices of 1 minute surveys would not open any longer. I believe Survey Junkie limits your opportunities at their discretion, and it's not based on qualifying for each survey. This is a deceitful practice. I will be reviewing them unfavorably based on this practice on different forums.

Worked hard to earn enough points to finally redeem for the first time. Clicked to redeem and was instead told they needed to "verify my identity." As instructed, entered my phone number to receive a texted code to input on their website. Code never came. Tried again, Code never came. Emailed customer service no less than 5 times. Twice they "reset the system" and asked me to re-enter my phone number. Once they said the system was experiencing errors and requested I try again. I did everything they said and nothing worked. I asked if there was an alternate method to verify. No response.

After a final attempt, a failure, and another email to support asking for help, they responded that I had "reached the maximum verification attempts allowed and we could not verify you with the information you provided. We cannot allow members to redeem if they are not verified."

Are. You. Kidding. Me.

If there is their standard practice, then they're really going to just rake it in by repeatedly duping people into taking a bunch of surveys up front, never "verifying" them, and then never having to compensate anyone for the work they surely passed along to the businesses who hired them to do their research

Absolute scam. Highly recommend staying far away.

I've been doing these for a while and have cashed out a ton of e gift cards. I just went to redeem $20 for an e gift card and like most people here, i was blocked out. I sent them several emails one questioning their transparency and a copy of the many complaints like here and let them know that I'd be contacting BBB. In short, had my account up and running 8 hours later and open to redeem points for an e gift card. I never received a response from customer service though so, thats telling.

Survey junkie initially gives you this illusion that you can earn quick money but in reality the more you earn they begin to lock you out entirely. Currently I'm literally 36 points away from 2000 and the site gives me this crap that no surveys are available and I would have to contact support to redeem my points. Send them a message last saturday weekend or not it's been two days and I'm already frustrated. It seems this has happened to numerous people who have never gotten actual replies. Suffice to say Survey Junkie was good at first and I managed to cash out $10 until it went to $#*!. I don't expect them to contact me and now I can move on somewhere else that won't waste hours of my time. Screw you survey junkie admins you bunch of hoodwinkers.

I never have a problem with survey junkie till now, now I'm noticing when i complete a survey my account isn't accredited or there "third party surveys" tell me I have a received an error. AGAIN I have completed the whole survey.
This would be my third time contacting them and they keep telling me they are sorry & pretty much nothing they can do.

My pending points have been disappeared without me being accredited.

Don't WASTE YOUR TIME.
It is A SCAM!

I cash out with Survey Junkie at least once a week. Even when you don't qualify for the surveys, you still get 2 to 3 points, which each point is a cent. I know it doesn't sound like a lot, but I get turned down most of them, and still cash out once or twice a week. If you stay on top of checking back with them like every 30 minutes to an hour, they are always adding new surveys. I've never had a problem with getting my money via PayPal in the same instant I redeem it.

I spent a few days not-qualifying for a lot of their surveys. But I finally racked up the required 1000 point minimum in order to redeem. And that's when all of the trouble started.
First, they wanted to verify my account. Which was shifty enough as it was; they already have not one but TWO of my email accounts. Why do they need to know my name, my ADDRESS, and my PHONE NUMBER?
I finally managed to get things verified... Only for surveyjunkie to tell me "paypal is not available for this account". So off to their awful customer service to complain about this.
I was surprised by how quickly that they responded, but fell into even further irritation over their response: they needed to call me. Like things like email or text messages don't exist or anything.
I asked why. To verify.
But they've already verified my account. With my phone. Upon their insistence.
That was with TEXT MESSAGE. They want to CALL me to verify me. Which, stressing again, I have already done.
I asked them how I was supposed to respond to a call when I literally cannot hear anything.
The response came, yet again, fairly quickly. The person was rude and belligerent towards me and failed to respond following that.

This company does not care anything about handing out money. They're probably going to sell my name, address, and phone number to the first million companies that offer them one corn chip in exchange. I wish that I hadn't given them my real address, but it was the only thing that the stupid website would accept.

At least they don't have my real name.