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SurveyJunkie

1.6

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SurveyJunkie Reviews Summary

Survey Junkie is an online market research community that rewards its members for sharing their opinions and behaviors in exchange for cash, gift cards, or other rewards. Members can participate in surveys, product-testing, and focus groups to earn points, which can be redeemed for various rewards.

This summary is generated by AI, based on text from customer reviews

service
107
value
110
quality
109

We monitor reviews for authenticity

Florida
5 reviews
51 helpful votes
Follow Chris K.
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Although their platform UI web page is designed well, look forward to disappointment, frustration and anger. I've been doing survey junkie for a few weeks now and although I have cashed out a few times, it's probably averaging something like $2 an hour. Maybe a little bit more maybe a little bit less. That's not the problem. The problem is when you complete a full survey and it results in an error page. You contact survey junkie, they tell you what's the clients fault. They then asked you for the survey ID. But of course if you didn't get credited with the survey, you will not see the survey ID in your history so it's a catch-22. If you really complain, they give you $0.35. I'm not kidding you. They will give you 35 freaking cents. This is a company that has no empathy. They pass the buck, and they think everything is all good. Well, the next time I cash out is the last time I'm using them. I wanted to spend an hour doing surveys tonight and I wound up spending FOUR hours trying to make up for the one hour of surveys that I didn't get credit for just to have more surveys not credit. You know what I did? I contacted the clients directly and told him about this. Hopefully I can get some sort of payment from the client. If not, I'm writing this review as a warning to potential users. If you enjoy taking surveys and don't mind getting $0.70 per survey, then by all means do it, but if you are trying to make a little bit of part-time income, run far away it's a shame because it seems like someone put a lot of time and effort into designing the interface of survey junkie. But they literally pay out peanuts. It's a crying shame. They kind of ruined my night. I'm done with them.

Date of experience: June 11, 2021
California
1 review
2 helpful votes
Follow Lawrence D J.
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I have requested to redeem my earnings three times. Each time, Surveyjunkie says that an email was sent to me and when it arrives, enter the verification code. They never sent the email. I think it is about time we get the Federal Government in to challenge their authenticity.

Date of experience: May 4, 2021
Canada
1 review
1 helpful vote
Follow Aboubekeur C.
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Don't take surveys for them they will never pay you but they will take all your answers. Support is trash and they really don't care about you. Worst survey company ever! Such garbage they are holding my money hostage, bad business practices.

Date of experience: April 29, 2021
New Jersey
1 review
0 helpful votes
Follow Dave H.
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It doesn't let you verify your identity after you reach the $5 threshold. As I spent so much time trying to reach the threshold needed to find out I cannot even redeem.

Date of experience: March 31, 2021
Idaho
1 review
0 helpful votes
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Have been trying without success to redeem points for about a month & no luck. I keep contacting support but no results to my satisfaction. Wish there was a phone # for them.

Date of experience: March 23, 2021
Oklahoma
1 review
3 helpful votes
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Scam!
January 7, 2021

Simply told me that my account could not do Paypal or e-giftcards as payment and forced me to contact them. 4 weeks later and they haven't responded to my email. Stay away!

Date of experience: January 7, 2021
Louisiana
1 review
12 helpful votes
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Deserves -5!
December 28, 2020

I've had a VERY HARD time getting points. Most points are just a few for trying to qualify. Before they say you don't qualify they collect A LOT of information and all information is valuable and they don't make it worth your while. A few that's I've qualified and answered so many questions, the last page is an error. I complain to Survey Junkie and they say they don't have anything to do with it. So, what do they do? I think they're collecting information and not handing out the little bit of points you SHOULD EARN.

Date of experience: December 27, 2020
Utah
1 review
4 helpful votes
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Horrible Site
December 25, 2020

I've taken dozens of surveys and haven't passed one. They say your supposed to pass about 1 out of every five, but it's bs. It looked cool at first but it's really a waste of time. Highly recommend not using it. It would be better if i actually passed some and got more points but the site's wacked.

Date of experience: December 24, 2020
Canada
1 review
0 helpful votes
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Waste time
December 2, 2020

The survey is boring and repeat. The survey does not use your profile data but repeat each time. They are more personal data collector rather than any useful surveys. The surve junkie alsol find any execuse to deny your payment. It is boring and not any benefit on participate.

Date of experience: December 2, 2020
Florida
1 review
3 helpful votes
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No payment for surveys
December 2, 2020

I have tried for several weeks to get paid for the points that I have earned. All that I have been getting is the run around by email with Survey Junkie. They tell me to request again and I get no response. They must verify your banking info from what I understand. They should adopt the same policy as others do and verify by small deposit as others do. I do not recommend Survey Junkie to anyone. It is a waste of time and many times you get disqualified or no credit given for your survey. I would give negative stars if I could.

#Bad business customer service #rip off

Date of experience: December 2, 2020
Illinois
2 reviews
5 helpful votes
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Terrible Customer Service
November 25, 2020

This company is not to be trusted. They claim no responsibility for the great wrongs that are done daily. Even if you complete a survey, you cannot be sure you will be paid for it. Many times it does not take you back to the SJ site for the reward to be added to your account. Other times, even though you have just been thanked for taking the survey, you will suddenly get a message of yikes, this survey is closed but more are available. Then why weren't you disqualified in the first few questions instead of being taken through the entire survey? You know SJ got paid for your work but if you contact them about it, their response is always, "We are not responsible for... ". Then who is? What happened to the buck stops here?

Date of experience: November 25, 2020
Washington
2 reviews
6 helpful votes
Follow Paula S.
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I liked taking surveys and making a bit of money with Survey Junkie. Recently, I have been getting a ton of sales calls from car insurance companies and health insurance companies, that must be related to the surveys. Don't know where else they would be getting my info. These businesses won't take "no" for an answer.

Also, after taking many surveys all the way through, Survey Junkie says I don't qualify and gives me either 3 points or nothing. Also getting a lot of "You are disqualified for cheating" type of messages. Huh? Why would I cheat on a survey. Anyway, Survey Junkie isn't worth it anymore.

Date of experience: November 21, 2020
Virginia
1 review
2 helpful votes
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Works Great!
November 19, 2020
Updated review

After fixing their glitch, the site has been working great! I recommend this site to anyone wanting to pick up a little extra cash.

Date of experience: November 18, 2020

Maybe I spoke too soon
April 15, 2019
Previous review

Within a day of leaving my review of having no problems, I went to sign in and there it was. I can't even access the webpage. It says "Error code 14, request was blocked by the security rules." They have blocked my IP. I didn't do anything against the rules. I have always been honest. But, just like the others, I have been blocked.

Date of experience: April 15, 2019
Massachusetts
1 review
11 helpful votes
Follow Tara M.
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I was a member of Survey Junkie for over a year. I cashed out like $12, $8, $5 before. I was doing surveys and my money was close to $40. When I went to redeem it, they said my account had been cancelled for suspicious activity and they could not activate my account or redeem my money that I spent time doing to give these companies honest answers for their market research. I'm sure survey junkie got paid, but I was used. If you use this site, cash out as soon as possible. I wonder how many other accounts they do this too. Scam artists.

Date of experience: November 9, 2020
Connecticut
1 review
26 helpful votes
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They DON'T PAY YOU!
November 1, 2020

Survey Junkie is a complete fraud! Don't waste your time! They say they will call and verify your identity within 48 hours yet it has been over a week and a half. I have tried contacting them using their online contact form as well as via email. You cannot call direct! They owe me over 43$. If you have ever taken these surveys you know how much time you must put in to make anything. They are a total scam!

Date of experience: November 1, 2020
Pennsylvania
1 review
1 helpful vote
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Does pay out
October 31, 2020

It can take all day to get 500 points. That when you can cash out. It isn't a career, so the little extra change is helpful, however. This particular survey site lets you deposit into your bank. Some only use gift cards ur PayPal. About 15% of surveys freeze at the end and don't give you the points after doing the work. The customer service is no help and they don't have a phone number. Over 50% of surveys you won't qualify but you get 2 or 3 points for trying. Most hugger point surveys are very directed so most people don't qualify. They run promos like complete 3 10-point or greater surveys for 10 days and earn 500 extra points. That's $5.

Date of experience: October 30, 2020
Germany
1 review
3 helpful votes
Follow Calvin E.
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Survey Junkie won't redeem my money and say I have a redemption in progress for over 2 weeks I informed them that they had the wrong email address because I had 2 of them and customer service will not answer or make my redemption

Date of experience: October 28, 2020
New Jersey
1 review
26 helpful votes
Follow Tyler S.
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I am not sure why this site still exists, they are deceptive and very rude. After a few time of cashing out, they will block you and tell you that you violate one of their term even though you did nothing wrong. Even if you ask them for what reason they will not tell you and just point to the many pages of their term and conditions. They do this to many people when they see you are making some money, what a thief, they want to steal your time without paying you.

Date of experience: October 27, 2020
Florida
1 review
5 helpful votes
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As bad as it gets!
October 26, 2020

I have been trying to cash in my points for two weeks with no luck. They say on their site that i have to be verified. (?) also that someone will return my call the same day. I have "entered the queue" three times with no return call. I have also sent them emails trying to explain my situation. No one responded to the first email and it was obvious from the response to the second that the person responding hadn't read my email. I just "entered the queue" for the third time, so I guess I'll wait and see what happens. In my opinion, don't waste your time.

Date of experience: October 26, 2020
Indiana
1 review
3 helpful votes
Follow Trixie H.
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Been trying for a month to get the money I've earned and cannot. No reply from customer service at all and will not release my money. If you want to do surveys for free, this is your place.

Date of experience: October 18, 2020