StyleTribute

The item i received was perfect in condition and Style Tribute's packaging is beautiful.

Overall experience is satisfactory. Respond was prompt and truthful when I asked for the condition of the item I purchased. However, the delivery took a bit longer time and I was not been updated on the delivery status that's why I given 3 stars here.

I have a lot of experience selling on different websites, including those offering authentication services. But this one was one of my worst experiences especially handling my issue from the customer support side.
One of my items was sold and it was a concern for me since that item was vintage and very rare, so I wrote to the customer support to double check whether it is going to be taken care of properly as otherwise I'd rather cancel my sale even if it affects my rating. I was assured everything would be fine. Ok great.
My item was collected from my place, authenticated and passed to the buyer. After a week, I get a notification of return. I really don't get what sort of return policy this is. Someone basically was USING my very valuable item for a WEEK for free and then just decided to return it. This is not how things are done.
This is not all though. My return was arranged and I stayed at home the whole day waiting for it. No one came and no one contacted me about what's going on. It was Friday. Saturday I tried to call but ooops - you are closed. Atrocious. The earliest anyone came back to me was Monday and without any reasonable explanation (see attached). We did not have your unit number. Really? What do you have my handphone number for?
In fact, they had my full address all the way (see screenshot).
When I received my item back and checked, the case had a stain. I am not quite sure what the quality control guidelines ST has, but reputable concierge services attach labels to the items in such a way that the buyers can't wear them unless they make a final decision and not just bluntly use them for a week or more (14 days return policy). On my item, I only seen a tag which was not attached to anything at all.
Just never again I will sell through this platform.

I'm basically new to style tribute and it's app. I recently got an offer for my item and accepted it by mistake as I did not notice the offer amount was way lower than expectation. As I was unfamiliar with the app, I admit that I made a mistake to 'confirm' offer due to swift fingers.

Wrote to Sophie (customer service) and she commented that she was disappointed in me for wanting to cancel the offer and will not allow me to use their platform if I cancel on them again? Threatening of customers is their business strategy I reckon. But excuse me, it's my first time and I dont think I deserve that kind of treatment as a potential customer.

Missed out payments, missed out collection timings, Claudia and her team are just a nightmare to deal with. I've taken back higher value items placed with them as I've lost confidence in this company - erroneous listing details, missed out payments on sold items etc. Thought I'd give them a second chance by arranging for another pickup but that's been mucked up too. Their countless apologies, even with their "vouchers" and "fee waivers" don't make up, it's like dealing with the boy who cried wolf for the 4th time, and then the 5th, and the 6th, 7th, 8th... a real disappointment.