Stunahome

The shoes sent were not a good fit and i ordered one for a size smaller, requested a refund for both shoes, haven't had any response after 3 emails. I followed the process as stated on their website and sent pictures of the shoes. I am beginning to wonder this is a fake scam company, I will be complaining to the financial ombudsman reporting authority if I don't hear from them it's terrible customer service

The boots I ordered took ages to arrive but now they are here it's no cause for celebration - they seem to be made of cardboard, and are in no way orthopaedic. They were described as leather, waterproof and "orthopaedic and supporting". They don't seem to be any of these things.
BUT the worst thing was the free gift. A COCKROACH. A LIVE COCKROACH. I couldn't return him/her/them…cos my husband slaughtered it with his shoe. Not my boot, too flimsy to kill a'roach. Pitiful business. Plus, the website makes it seem you are buying from a reputable British site; you are not, the invoice from PayPal is in Chinese….beware Stunahome, they aim to displease.

I BOUGHT A PAIR OF "ORTHOPEDIC" BOOTS. TOOK A LONG TIME TO ARRIVE. ABSOLUTELY THE WORSE EXCUSE FOR A PAIR OF BOOTS I HAVE EVER SEEN. THE THICKNESS OF THE PLASTIC INCLUDING "LINING" WAS LESS THAN 3MM. NO ORTHOPEDIC QUALITY AT ALL. NOT AS DESCRIBED. AWFUL CHEAP PLASTIC FABRIC. DIFFERENT SOLE, SHODDY STITCHING, NO LOGO.FALSE DESCRIPTION. COMPANY QUOTES "ENGLISH ACADEMY OF PODIATRY" WHICH DOES NOT EXIST, NEITHER DOES THE "EXPERT". I WAS OFFERED 30% REFUND, THEN 50%. THEY WANTED BOOTS RETURNED WHICH I DID. I WANT A FULL REFUND PLUS INITIAL POSTAGE COSTS AS THIS COMPANY CLEARLY CONTRAVENES SALES OF GOODS ACT. AND THE PRICE REDUCTION THEY OFFERED ON THEIR SITE IS FAKE AS THE HIGHER PRICE WAS NEVER VALID. THESE BOOTS ARE NOT WORTH £1. THEY SHOULD GO STRIAGHT IN THE BIN. TERRIBLE CUSTOMER SERVICE WHO FIGHT ALL THE WAY AGAINST REFUNDING. DO NOT GET CAUGHT OUT. STAY AWAY FROM THIS SITE.

They would only reimburse you if you agreed to destroy your shoes, take images of them destroyed and email them back. Must be scamming the supplier or something. Most unethical. See their suggestion in the image of what to do with their sandals!

From: StunaHome
Sent: Tuesday, July 9,2024 3:57 AM
To: Rachel
Subject: Re :[# # ******* ##] Returns - sandals

Dear customer,

Sorry to keep you waiting.

Considering that you insist on a full refund, we agree. This requires you to complete the following steps to obtain a full refund:

(1) You need to completely damage the product so that it cannot be reused;

(2) You take photos of completely damaged products;

(3) You have sent the photo in the email.

We can arrange a full refund for you once we have checked the photos and they are completely damaged. (This solution proposal will not cause you any losses, but also save you the time and cost of returning the goods)

If you have any questions, please feel free to contact us again.

Best regards,
Customer Service Center

Absolutely rubbish company cheaply made goods.trainers fell apart after wearing for 1 hr. They won't take back as cant resell won't refund and so I'm left with faulty goods.customer service is terrible don't ever use!

Ordered orthopaedic leather shoes and received synthetic ones that were so deformed from the packing that I am unable to even put them on. Seller is making the returns process awkward now.

Avoid at all costs. The products are really poor, cheaply produce and shapeless. They refuse refunds.

My two pairs of trainers from Stunahome arrived 11 Jan '24, they were tight, I tried to return them the following day the firm refuse to give me authorisation, instead they said that I should damage the trainers then send them photos, they will send me %50 £55.98 even though I paid a total of £91.96 for trainers price and postage. This is a totally exhausting experience, I need my refund to purchase a trainers that fit instead of being offered 30% or 50% or I should give the trainers to a family or charity. I am 75 years old and totally frustrated with this experience, I need help please.

The boots arrived not in a box just squashed into a plastic bag. I wore them for 3 days and the sole of the boots literally came apart. Inside you can see there is no glue to hold them together. This cost me £37.09. I contacted them to return them as they weren't suitable at first they offered me £11 to keep them or give them to charity (the only place they can go is thr bin as the actual boot wasn't sewn up and now the soul is gone you can put your hand through the boot) I refused as I wanted my money back as they were substandard. They refused because they had been worn and broken. They're boots they're meant to be worn but they aren't meant to completely fall apart after 3 days of simple walking around

The company is not trustworthy and their products are definitely not safe so please

Whatever you do don't buy from this company don't make the same mistake I did and lose just under £40

Not allowed to return the item, told to destroy it and refund would be done. They refuse now to to refund.

I bought shoes for my elderly Mother aged 94 2 weeks ago - which do not fit. Since then I have been unable to send back or indeed have my refund processed. I have taken photos of the unworn shoes, supplied all details & jumped through hoops backwards - but Stunahome STILL have not sent a return label with address. I have emailed 20+ times & each time I get an AI generated response assuring me of 100% Customer Service [ha ha!] We just keep going in circles. The Company appears to be based in China & is only open at 1:00am GMT [really useful] - there is nowhere to complain on their site. Please avoid at all cost - a complete sham of a Company for whom 1 star is 1 star too many!