StudioSuits

Absolutely terrible customer service and a masterclass in deflection. I ordered a suit for an upcoming wedding and was sent the wrong size and incorrect button configuration. Instead of taking ownership and resolving the issue quickly, StudioSuits dragged me through days of back-and-forth, repeatedly asking for photos, measurements, and "re-verification" of something that was clearly their mistake. They even admitted the size label was wrong — yet somehow still insisted the jacket was made correctly. That's not just contradictory, it's insulting. Then came the classic blame shift: suggesting the issue was my "measuring technique" and that the jacket "fits quite well," despite clear evidence it does not. To make matters worse, they suggested I pay a local tailor to fix their mistake — as if a jacket that is too small can magically be altered to become larger. That alone shows a complete lack of understanding or accountability. Their "solution"? A small gift certificate to encourage me to spend more money with them. No refund. No exchange. No urgency — even with a time-sensitive event. This company hides behind policy instead of standing behind their product. If something goes wrong, expect delays, excuses, and zero accountability. Avoid at all costs.

It's a scam. They ask you for measurements, but don't follow the measurements. Sent me a suit that didn't fit. And would not exchange or refund. In addition, the material didn't look like in the photo. I lost $500. They should go out of business. Btw - I had good experience with Proper Cloth and Sene. So I have some experience with online bespoke clothes. StudioSuits is just bad!

Just received a light weight blazer. Ordered in my regular size. Came way too small. Complained to the company and their only response was to offer me a $50 gift certificate on my next order. Took it to a seamstress who told me it was 5 inches too small. Her last comment to me was "you got ripped off." This was a $400 blazer. Promised I would negative review them every chance I got. And never mind the fit, the blazer wasn't all that impressive.

Custom jacket delivered in the wrong size – company unwilling to take responsibility. I ordered a custom suede blazer in EU size 56 Long. What I received was a jacket that was dramatically smaller — too short, too tight, and nowhere near what a 56L should be. As requested, I provided photos and measurements clearly documenting this. Instead of acknowledging the issue, StudioSuits repeatedly insisted that the jacket matched their "standard", even though their standard clearly does not align with recognised sizing. Their only offer was a USD 70 voucher, which would merely cover the customs and handling fees I, as a Danish customer, would have to pay to receive another jacket — and would therefore still leave me paying full price twice in order to end up with a garment I could only hope would fit correctly. They refused both a remake at a reasonable discount and a partial refund, and eventually closed the case despite the evident deviation from the size ordered. The result: I paid full price for a jacket I cannot use. Based on this experience, I cannot recommend StudioSuits to anyone looking for reliable sizing or responsible customer service. Steen Villemoes