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Since 2017 I have gone back into modelling and acting. I found StarNow and have had at least 20 jobs through them. I have also been signed up with an agency (tried 4 different ones) but keep getting jobs through StarNow. Okay, they may not as highly paid but... it's better than having nothing. For me, it's fun and I enjoy the variety of assignments.
Bad Web site scammer s Never use this website they lie after they have taken your money you have to pay to find a job what don't exist most of them fake adverts some mite be real the rest don't think so my girlfriend joined got con d she's not happy one bit membership
Hi James,
Thanks for taking the time to write this review - we are sorry to hear about you and your Partner's experience.
I would like to first clarify that StarNow is most definitely not a scam. If you need some reassurance that we're a legitimate business, please read the following link about how StarNow works, some of the amazing opportunities we offer, and how we manage the castings on the site: https://www.starnow.com/help/9/is-starnow-a-scam
In regards to castings on site, non-paying, trial members are able to to apply to casting calls on site that have a green 'Apply Free' badge across the top. If you are taken to the payments page when applying to a casting, this means that the particular casting is only available to paying members.
I hope that this has cleared things up.
Thanks,
Bella
Star Now has not issued me with a refund after requesting it a day after being charged for my resubscription. It's a appalling under the current circumstances. I will never use their service again and everyone should be aware of their principles which is purely about greedat this time. Would you support this business if you were treated this way. Don't. Don't let this continue as it may happens to you. Terms and conditions should not apply at this time. Take a look at what the AFL are doing today. If you can't afford your membership if you have lost your job you can get a refund.
Hi there,
Thanks for taking the time to write this review, we are sorry to hear you are frustrated.
The COVID-19 outbreak is an unprecedented situation, but we are committed to providing you with the same level of support as always. If you’re struggling with how to make use of your membership, to make a subscription payment or are looking for remote working opportunities, we will help as best we can.
In regards to our refund policy, this is clearly outlined in our Terms and Conditions. While I completely understand your position, we are unfortunately unable to make exceptions to our policies to ensure fairness across the board.
Thanks,
Bella
In my opinion the site used to be good, the overall concept is good however the free listing seem to do nothing (they used to be good in the past) but paid listings get a better reach. Pro membership doesn't seem worth the money either.
Hi Mr. S,
Thanks for taking the time to write this review, we are sorry to hear that you have not been satisfied with StarNow.
If you are referring to our option for casting professionals to enhance their calls (for an enhancement fee), this was designed as a way for casting professionals to draw more attention to their listings on site. This will be why enhanced listings often have a better reach, or receive attention earlier, in comparison to listings that are not enhanced.
Thanks,
Bella
I have been using StarNow for the last 12 months. It has been a great platform to get work and meet new producers. I have managed to get regular modelling/ acting work via this platform. I would recommend :)
Hi Tara,
It's awesome to hear you have found some great modelling and acting work on StarNow! Thank you for providing your feedback and recommendation.
All the best,
Maddy
This company is crap, i joined up paid my money and could not apply for jobs they won't even reply, so don't join starnow
Hi Antonio,
So sorry to hear about your experience! Please email [email protected] so I can look into this for you:)
Cheers,
Kalista (on behalf of Maddison)
You guys have an absolutely terrific website. Its easy to use and I love the presentation/formatting etc. Looks awesome.
Hey Murray,
That's fantastic to hear, thank you for the wonderful feedback!
All the best
Maddy
Starnow has been an awesome tool in launching my acting career. I have created a showreel and have just been cast in my first television production. 100% recommend this site for people keen on boosting their creative career!
Hi Victoria,
Thank you for your wonderful feedback, it's awesome hearing how StarNow has helped launch your acting career.
All the best,
Maddy
As a former Yellowglen Bubbly Girl in the early 2000's, I've been cast through StarNow for various model-actor-presenter work over the years, including the Presenter for My First Home Brisbane. Thanks StarNow!
Hi Belinda,
Thank you for your feedback! It's great hearing about your successes through StarNow. All the best with your future acting, modelling and presenting work!
Thanks,
Maddy
Earlier this year, i decided I needed a career change after almost 9 years at a job. I came across starnow by chance and thought it'd be fun to set up an account and see what would happen. My first gig was as an extra on a music video set for Carmada. I was then cast in a NSW Gov commercial with a speaking role which was a lot of fun. Eventually, I discovered my agent through Starnow which lead me to be cast in major brands such as British Paints, Holden, Amart Furniture and Vaalia Yogurt. While still being signed, I still managed to source jobs on starnow where I got to see the learning processes of student films, webseries, industrials and short film production. I even found promo work to help keep me afloat between gigs. Though acting is a tough slog and competition is fierce, starnow was the bridge to so many opportunities, networking connections and newly formed friendships. As disney as it may sound, Starnow really helped change my life.
Hey Lawrence,
Thank you so much for your wonderful feedback! It's awesome to hear you took the leap of faith to change careers and it has paid out for you. I'm also glad to hear StarNow has helped play a major part in this and we hope you continue to use our site for years to come!
All the best,
Maddy
Got charged a recurring payment 6 months after I signed up and completely forgot about. They dont send reminders! I requested a refund and cancellation within an hour of the charge. Got a generic response saying it was not possible. I asked to speak to a manager and gave them my phone number (as we cant call them). Finally the CCO emailed be back. I found her response to be partly irrelevant, passive aggressive and sarcastic. She invited me to email her back if I had any further questions, which I did, requesting a refund out of courtesy and good business practice. No response. To me, this is basically theft. Dont use this company which you cannot easily contact and has zero respect for their customers.
Hi Dane,
I've just responded to your latest private message on Facebook and other SiteJabber reviews with the below:_____________________________
I can see that you’ve made multiple posts across social media and SiteJabber – I’m sorry that you do not agree with our refund policy. As Stephanie, our Chief Customer Officer explained to you, our payment and refund process is completely within legal requirements and we will not be issuing you with a refund for your most recent payment. The information about our recurring billing is on the payment page, our site terms of use, on the account settings page and on receipts that are emailed after a payment made. Information about our refund policy is also available to view in our terms and conditions at any time http://www.starnow.com/help/terms.aspx
As the information is clearly visible both before and after subscribing with us, we will not be able to communicate any further regarding this dispute._____________________________
All the best,
Kalista
Starnow has failed to remove a member's profile, despite her having falsely represented herself on their website, falsely credited herself for work she never did, stolen petty cash that does not belong to her (rendering her a thief), not to mention being completely unprofessional by not doing the work she had falsely said she was doing, and pulling out of the project 12 hours before it's due to begin. Starnow has failed to protect their users from this person's unscrupulous actions via their platform by not removing her profile. A website that is not to be trusted to do the best thing by their users. Only giving them one star because I can't give them zero stars. Shame on you Starnow.
Hi Angela,
I’m sorry to hear you feel this way. Protecting our members and creating a safe, fun, environment for them is a top priority for us.
We have a duty to protect all of our members as best we can, and we have found the most effective way to do that is to investigate all complaints, allow both parties to comment where possible, and to act on evidence, as opposed to heresy from either party. Investigating complaints such as yours can be particularly challenging when the issues have all taken place outside of our platform. To be very clear, the member you refer to did not, to the best of our knowledge make ‘unscrupulous actions via (our) website’.
As you’re aware, we were unable to immediately follow up with the other party concerned, as we were waiting from permission for you (which we requested on more than one occasion), as is our duty per the Privacy Act. Once we received your permission, we were able to complete our investigation and follow up appropriately.
I do hope that sheds some light for you, on how we work to the best of our ability to ensure fair and practical outcomes for all involved.
All the best,
Kalista
Star now is really based on free work.
When you look at a number of members and a few jobs The odds are very slim.
Hi Grace,
Thanks for taking the time to write this lovely review, and for all the support you have shown us over the last few years!
It's so great to hear that you have gained valuable experience through StarNow, keep up the fantastic work.
Thanks,
Bella