Srotas24 has been heavily scamming customers for the past 12 months, the most sophisticated part of "company" is the 'catfish' websites, the sites (numerous spoofing addresses) are redirect, do not believe the UK, IT, NL, FR, UE county or they follow any EU standards (planned misrepresentation).

Many many customers have reported purchasing items with a confirmed transaction (Srotas24 do not use PayPal (of course)), approximately one day later buyers are contacted by a 'poorly communicating no name' at *******@srotas24 and advised of additional freight costs (mine was 300 EURO, 400 EURO total for a small part) for the item to be shipped (this is Srotas24 standard operating processes on unaware customers. I'd chosen to cancel the order after reading the staggering amount of fraudulent conduct performed by Srotas24. I was send a link to a online refund form which is poorly constructed, malfunctioning and visibly unprofessional (offering no support when highlighted),

Sadly many victims came to learn this is part of Srotas24 stalling MO and after consultation with many of their victims. Srotas24 advise they wouldn't refund without submitting their malfunctioning online form (appears to have been built in 1981). This however is redundant as Srotas24 has not refunded any cancelled transaction in over 14 months (please read their atrocious reviews). My refund has not been actioned in 3 months - continue to be advised "it will be paid as soon as possible" (they do like the cut n paste option). This further highlights Srotas24 dismal ethics, poor financial conduct and generalize thefts.

Srotas24 theft practice appears to be the foremost and only standard they adhere too, and any consumer community would HIGHLY, HIGHLY recommend you do not purchase items through Srotas24. Parts are sourced from various internet online platforms. Srotas24 do not hold stock, items are copied from platforms / advertised on their platform from various online vendors.

Srotas24 do not action any refund as Sortas24 do not follow their own TnC's (do not believe the 14-day refund policy its been cut n paste from another organization as discovered). Should you have purchased anything from Srotas24 in past 12 months do not waste your time reaching out to the 'no name' at *******@srotas24, contact your bank directly and local countries cyber security and theft authorities, log the incident and contact Visa/Mastercard requesting an investigation highlighting the transaction and present the 100's of Srotas24 Trustpilot reviews of fraud.

Srotas24 is located in Giby Poland and the eBay rating of 4.7 is older than 2 years (no sales current or since) Srotas24 continues posted on the website of these reviews and Trustpilot reviews are steadily falling in the past 12 months due to their fraudulent conduct.

The Polish Commercial Ombudsman and most Credit Card companies are aware of Srotas24, investigating / monitoring their theft / fraud activities. This situation appears to be the regular practice of Srotas24 past 12 month activity of fraud / scams / theft (read 100's of such reviews). Srotas24 is reported to the AUS, USA, UK, FR, IT, NL cyber security safety organizations in these countries and recently with the Polish Commercial Service Ombudsman, we can hope they shut down this pathetic organizations fraud and proceed with the criminal actions and charges soo duly warranted.

Swindlers.
No, item, NO REFUND, no money.
I am trying to receive my money back about 3 month.
I ordered (Order number *******) Spoiler for the Porsche Cayenne Coupe and paid 274Euro, which is below the market and paid my attention on it made attractive the potential deal (Free cheese only in a mousetrap).
After they contacted me and wrote that is was a mistake in calculations of the shipment from their side and I have to add 150 Euro (for DHL) more for the shipment or cancel the order. I agreed to pay and made bank transfer on 02/02/2023. It was the first signal they are swindlers.
After I send additional money to them, they wrote that they can't make a shipment at all, because of the sizes and they cancelled the order and make a refund. It was the second signal.
After they played for the time for a month and started totally ignore me. No contact at all.
I wrote about 10 letters, made a lot of calls to them for the refund. No correct answer when they make refund. Just, playing for the time and hope that you give up and stop to call or write them with the following answers:
- "I passed to my colleague",
- "We will make refund ASAP",
- "We make refund after return the item to the supplier",
- "We will make refund in two weeks" and other lies.

They keep the contact not to be charged in fraud, but no real information about refund and the date of the refund.
I don't want to publish the transfer documents and letter, but ready to send it to "Trustpilot" website administration.
The scheme is the following:
1.) They made a website to collect money from customers,
2.) After they will ignore you until you give up and stop send requests for refund.
3.) No Customer service, no responsibility.
Fake website to collect your money. SWINDLERS!

Even after all that story they appealed to the administration of the "Trustpilot" and marked my review as "Not based on the real experience". I provided all necessary correspondence and documentation to the website administration.

I provided all the screenshots and letters to the Trustpilot website administration as an evidence of their fraud activity.

BE CAREFUL! Do not repeat my bad experience.

Here is the part of my experience.
Here are our letters in print screens...

Date of experience: January 30,2023

SCREENSHOTS:
1.) Here is a first signal, they asked me to add money for the shipment. 01 February 2023.
2.)_Re_ New comment for order ******* - SROTAS2401-Feb-2310 KB
From Subject Received Size
Srotas24.lt Re: Re: New comment for order ******* - SROTAS24 01-Feb-23 10 KB
3.) Letter from February 2-nd
4.) Their bank details:
5.) One of fake and empty promise,
6.) The same bla bla bla
7.) Status confirmation the supplier passed it to the courier to deliver to the Srotas. It will take 3-7 days.
8.) 14 February they asked to send the payment copy. Their strategy is to prolong the time and write as much as possible letters, to make you give up that you receive the Item or refund.
9.) This is the first promise of money refund._Order ******* Status18-Feb-2310 KB
10.) Feb 23. Asking me to wait 15 days.
11.) 06 March. They announced to refund next week.
12.) 22 of March, after my letter of total ignorance from them they decided to respond the following.
Before they promised to make refund in a week.
13.) Here they wrote me they will refund ASAP. I have never seen such customer service "We will refund ASAP".
14.) And the last letter. There is no connection from them after it.
15.) Their silence in April.
16.) The Bank transfer documents,
17.) Additional payment for the shipment.