Sprinkler WarehouseReviews 43

Wish I had read recent reviews before ordering- looks like my experience is far from unique. Seems like a previously good company that has tanked. This particular site seems to have unusually high ratings for this company whereas other review sites are MUCH less favorable - search around before making a purchase

Was initially drawn in by the prices - which seemed competitive.

TIMELINE:
06/19/2020 My order of 3x valves shipped the same day it was ordered and arrived 4 days later (06/23/2020). Strong start.
Cost: $53.49 + 16.07 S/H + 4.95 tax = $74.51

But that's the end of anything positive.

The valves arrived in a bubble mailer bag with minimal packing - clearly had been banged around and together. They also omitted 2 handles for the valves (everywhere else they are sold with knob included). *Looks like this same lack of care has happened to others per Yelp reviews.

06/23/2020 Emailed customer service re missing control knobs

6/26/2020 Emailed customer service again re missing control knobs (2nd attempt).

06/29/2020 Emailed customer service again re missing control knobs (3rd attempt).

06/30/2020 Called customer service. They had received emails. Intentionally only send one control knob when multiple valves of same type are ordered. But they will send the 2 additional knobs out. (These were never received).

Eventually gave up on the knobs and took the valves up to our cabin to install.
Found that they leaked/did not fully shutoff. Unclear as to cause, but were not functioning reliably despite having bought heavy duty valves. Suspect that they were damaged in shipping from lack of packing/care.

08/03/2020 Email customer service re defective valves requesting refund

08/06/2020 Call customer service re return of defective valves. They had received email. They will issue an RMA via email and we should send back. Claim we are JUST within their 60 day return window- what a joke.

08/10/2020 Tracking shows they received the return.

08/12/2020 Email to customer service requesting status of the refund. (no reply).

08/13/2020 Called customer service. Unaware it has arrived. Person responsible for price matching/exchange policies is out of the office for the week so that isn't an option.

08/14/2020 *Refund is credited back to the credit card but no notice of this nor explanation of amount.

08/26/2020 Email customer service regarding status. They reply same day that the refund was issued 08/14 and a non-itemized invoice showing a $46.74 credit with no explanation.
I'm assuming they charged us a 20% "restocking fee" on the defective items.

BOTTOM LINE:
Huge waste of time and energy dealing with this company and TERRIBLE customer service. They seem to actively ignore communications that they don't want to deal with and cut any corner they can.

If you are considering buying from them for some marginal price savings, it will not be worth it.