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PURCHASED A PAIR OF SKETCHERS, ONLY WORN 4 TIMES, ALREADY SEAMS STARTING TO FADE, WENT BACK TO SELLY OAK SUPER STORE, MANAGER MR MELCOM UPTON REFUSED TO EXCHANGE OR REFUND, ANY ADVISE PLEASE.
Love this place, great prices & delivery to Ireland within a couple of days. Email updates on delivery progress makes it all easier & a pleasure to shop here.
The worst ever customer service I have ever received!
My son needed new astro boots, i tried 4 of your local stores to get him some but none of them had the ones he wanted in his size so i ordered them online.
We were unsure which size to order 8 or 8.5 in the mens astros so i ordered both for him to try. I had them delivered to store.
My son tried on both pairs in store and went for the bigger size, good job i ordered both as all his other shoes/trainers are an 7.5 or an 8. I tried to return them at this point at the store to be told that i could only get an exchange or credit note in store to receive a refund i had to send them back and pay the postage myself. This is disgusting. Sports direct are a huge company and if i pay to have items delivered to store i should be able to return them and get a refund like other chain stores.
I returned the astro boots, paying about £3 for this and was waiting for a full refund of £23 to my card.
Today i received a £10 gift voucher. I did not want a voucher i wanted the refund to my card. I spent £73.48 online. My son used a £10 gift voucher that he got for his birthday to pay towards one of the spurs shirts. So i paid 63.48 on my card. Any other company would firstly let me return the botts to store when i had them delivered there but also give me the full refund to my card!
I had email conversations with sports direct before returning the boots not once did they say i would receive a voucher. I paid to return them so i would get the full refund to my card. I can not afford to not get this money back. Had i known this i would of kept them and sold them to a friend or online.
I am extremely unhappy and stressed about this. As a family that counts every penny this is going to really make paying my credit card bill hard next month, we will have to cut back else where now, how do sports direct suggest i do that?
The astro boots were for my son for PE, one spurs shirt was for my sons bday next month and the other was bought by my older son with bday money and the voucher so we weren't spoiling our children.
Why would i want a voucher for a store i never want to shop with ever again?
Sports direct you have lost a loyal customer.
Jennifer Colebrook
I bought a couple of items (paid £5 for delivery which I think is quite expensive already).
One of the items was cancelled (out of stock although I was able to place the order on the website). I called customer service so they could resend me a similar item ( I ordered a suitcase since I'm going away and I needed another one). They didn't offer me any solution - useless staff working there.
If I want another suitcase I have to re-order it and pay £5 for delivery again!
So I will end up paying £10 for both deliveries. ARE THEY CRAZY? What king of company does that. I will never use their online services again! Please avoid!
Heard from a fellow housemate who works in Sports Direct that due to their zero hour contract practice where the Manager will approach a particular staff whilst at work and tells that staff to go home if the shop is not busy inorder to cut back on labour cost.
Therefore there is zilch staff loyalty to the company which in turn breeds malpractice in order to improve their take home pay. One such practice is to maximise their sales of insoles which apparently the company gives a high bonus per sale of these items.
In order to get a customer to buy insoles for their new shoes purchase, the staff will purposely not offer the correct size asked by a customer, EVENTHOUGH if that size is in stock, but to advise the customer that they only have the next size up followed by a suggestion if the customer gets a pair of insoles, the shoes will fit perfectly!
Therefore next time you're told this porky pie in sports direct, laugh and move onto the next shoe shop!
Saw a pair of trainers in shop. Did not have enough cash. Went home saw them on website £10 cheaper. Thought it sounded good. Ordered them but had to pay £5 collection fee. Still waiting 5 days on. From shelf to counter. 5 days and£5. Mike Ashley robbing his customers to pay back the staff he robbed.
Asked for a pair of trainers for my son to try on, 25 mins later the guy hadn't come back so asked where he was... Finished for the day. Great. We left and won't be back!
Recently bought two jackets and socks online from New Zealand. Sizes of the jackets were so far out that I could not possibly wear it, and also do not know anyone large enough to give it to. The socks were so small that it was too tight for my wife wearing four sizes smaller than me in ladies measurement. When I tried to return it, I found that it would cost about the same as the refund I would receive. Their customer service also went quite after I confronted them with the misleading size information on their web page, and that I should not have to front up for the cost of returning the items. Best advice I can offer is to stay away from them.
I have ordered various items many times. Very often the size is not accurate but that can happen in any store. The quality can vary, some items are good and some not.the biggest problem is with shoes.The ABSOLUTE WORSE is the return policy. I had to return items that did not fit from Germany to UK, and i paid more that the cost of the items! There is no coverage for return of items! Unusual and unacceptable!
Trying to check 2 seperate stores aintree and speke for an item called both easily 30 times over 2 days and they will never answer the phone ansolutely ridiculous!
I love them very much. It is a serious site, I bought many times from them. Cheap and quality products. Emmy
Lost two weekends with this delivery service for a purchase from Sports Direct. First time, they left a note in the door (they must have waited less than a half a second for me to hear the doorbell, gone). Rescheduled the delivery and They simply DID NOT DELIVER. I sat in my doorway from 7.30am til 9.30pm. Nothing. Sportsdirect use this company and should not. By the way Yodel, if you want to see, the number is JD**************. I see that at 21.30 on the 7th May 2016 the status is still 'with the courier' - what's he doing with it? Wearing it, wrapping it for his kid?
Update: at 10pm: Yodel tracking says online 'We were unable to locate your property. Please chat to us' with no way of doing so.
So they came to my address last week and left something in the letterbox 'sorry we missed you' (even though I was there), but this week, they couldn't 'find' my address. Lets see what happens next week. You only get three tries with Yodel. SportsDirect are shameful.
Delay on dispatch, wrong size, delay on response and never admit fault!
Sizing of garments is way off, cant get refund, only credit note so have to buy something you don't really want! For fear of losing credit note! Will never shop there again!
I have been to sports direct Chancery Lane store, there is a lady name Michael or something like that, she was very rude, disrespectful, and was trying to be very cheeky, I would never ever shop there
If you have something going wrong with the product,,, then sports direct is the worst online site you will experiment,,,, if everything arrives ok,,, then they are ok. Since they took out the reviews from their site, it was when i stopped shopping in sports direct since the reviews would give me a clue if clothes or shoes were to large for my size, since people would say: i am 1.87 metres tall with 80 kilos and size M is somehow to large,,, then you would go for size small. Now its a point and miss situation and it looks like the owner doesn't really care about the business since its going down hill year by year and he still doesn't move a finger. For me they are gone and i used to buy so much stuff from them,,,, sometimes to much
I used to always buy trainers etc. I will never buy anything from them again. I bought 3 pairs of Donnay. The sole was so thin They wore through in less than a month. Got a full refund. Have another pair also the sole is thin. Had some No Fear Ski socks. Wore them twice and they holed. The quality now is unbelievably bad. Stuff is absolute rubbish
I have been regular customer of sports direct roundhay. Today we went to sports direct after tennis session. We purchased some cycle accessories. After leaving sports direct, 2 security guys followed us on and made us open our bags on suspicion that racquets were not billed... Made us open our bags on main road. After checking cams. They realised their mistake and said sorry. Does that sorry acceptable.? Their should be proper way of asking. Very disappointing for me and my friend... Only one message to sd... Grow up. Kids behind security. Seriously. God bless. I am giving 1... based on my earlier experience. Else 0 would have been better review. Is this we exect from company claiming no 1 sports company in uk...
This was first time Ordering from them
The First Coffee mug was Crushed
So was the Wind One they sent out
There's no don't in my Mind it was BROKEN BEFORE IT LEFT The UK,,,
My Friend Works for DHL and stocked the Truck himself
NEVER AGAIN!
