SportsDirect

After 14 emails back and forth Sports direct still refuse to provide a simple partial refund to my credit card due to a website error (failed application of a 20% discount code). For some reason the discount did not appear in the final transaction. It worked fine for my previous two orders, and yes the coupon was still active. All I get are vague responses about not being able to amend or cancel orders (not what! Asked for), and finally they tell me that if I want to make a complaint, it has to be in writing and posted to a physical address! What a convenient barrier for them. Unethical business.

I ordered an expensive pair of suede trainers from the SportsDirect website and when they arrived, one of them had obviously been on display in a shop somewhere and was sun-bleached and marked, with a missing lace.

Call me old fashioned but I had hoped that when I ordered a brand new pair of trainers, thats what Id get - rather than one new one, and one shop soiled and second-hand.

After having to send in a photo of the mis-matched trainers and complaining on Twitter, SportsDirects Customer Services department reluctantly agreed to give me a refund.

OK, now maybe Im really stupid, but I really liked the trainers I originally ordered and they had since actually come down in price. So I ordered another pair, sure that the first ones were just a glitch in the system. Guess what? I received ANOTHER pair of mis-matched sun bleached, shop-soiled trainers.

Surely, selling ex-display second-hand goods as new cant be legal? At the very best, its completely dishonest and at the worst its passing off old goods for new.
I, for one, as a previous good customer have now lost all faith in SportsDirect and will certainly not be ordering from them again. I genuinely wish I had spent a couple of pounds more, and bought my trainers from a more reputable online sports store.

What you read here is TRUE.
If only I had read the reviews prior to placing an order as the service is simply appalling, that term is putting it lightly. At each and EVERY level of service provided, each member of SD has been trained in a manner that is not acceptable. The old dogma that the customer is always right has not even entered there vocabulary whatsoever.
They do not listen, have no empathy, blatantly discourteous, iniquitous and atrocious service at such a level they do NOT deserve trade/customers in to-days society.
The General public are being taken advantage of by SD due the current level of austerity here in the UK.
For SD representatives to address customers in such an ill-mannered, impolite, discourteous and disrespectful fashion is TOTALLY unacceptable.

Bad experience: received a product different of the one I have order. When I contacted the after sales crew, the first answer was that it was written on their website that the colors might be diffent... yes, I replied, but I have received a different product with a different pattern. Need to send the product on my expenses. Why do I have to pay if they're the ones who made the mistake? No refunds are given. Money grabbing company!

Dear Sports Direct,

Firstly, I would like to start off by saying how disappointed and disrespected i feel by the service i have been given at your east ham store.

I went into the east ham store about 7 weeks ago and had the worst experience i have every received in any retail store. I entered the store with a McDonalds drink with my head phones on. I was then physically pulled by the security on my left arm and was told to leave. I then asked him why i need to leave and he told me i am drinking a drink in the store. I asked him where i could leave my drink and also to not put hes hands on me he then started to be very aggressive in hes tone of voice and made me feel very intimidated. He then asked me to leave which i was very confused on why as i haven't done anything wrong so I asked to speak to a manager. He then laughed at me and told me there is no one here to see me which made me feel very helpless. I then kindly asked one of the sports direct staff to call a manager who then told me that he is busy so wont be able to help me. I waited out the entrance door for a manager to come but in the mean time i was told by your security guard to "shut the f*** up, you stupid black c****" now far as im aware i do not expect my race to play apart in any customer experience. I then asked him to give me hes name and to get a manager, which he refused to do and told me that hes not racist as hes wife is black. Now i do not appropriate any white person putting negativity on my race. I was absolutely humiliated and felt very helpless. A manager finally came over and i tried explaining the situation to him but he didn't really sound bothered and looked at him like this has happened before. The security guard was then asked to move away from me while i told him what happened as he was very rude and seemed to find it funny. I asked the manager for the customer service number and he told me there isnt one so i left feeling very upset then i asked for hes name which he refused to give me. I then called *******200 which i spent over an hour on the phone trying to get hold of someone which was very unhelpful. I expressed how upset i was to the the receptionist on the phone and told her what happen which she was very apologetic about and she said she would put me through to someone. Which was a waste of time as 7 weeks later i still have not heard anything. WHICH I AM Absolutely DISCUSSED by. I have returned everything that i own from sports direct and would NEVER shop there again. I am actually a fashion mens youtuber so i am planning on sharing this experience as i cant believe this has happened to me. Knowing that you have amazing black role models supporting your brand such as Anthony, Little mix ect but i can be racially attacked by your staff? I have made any tweets yet but i will be making my followers aware of this and want to know how sports direct are going to deal with this?

THE RESPONSE FROM SPORTS DIRECT:

Template message -

Thank you for your email.

I was very sorry to hear of your dissatisfaction at the service received from our store. I would like to take this opportunity to apologise and to also thank you for bringing this matter to our attention, as it provides us with first hand impressions of areas in which we need to improve our service and training, either locally or nation-wide. Our relationship with our customers is usually excellent, so I am very concerned about your perception of the service you have received.

We strive to achieve the highest levels of service and it is of great concern to us when these levels are not met, like in this instance. Our standards have evidently not been met and this is not the level of service we would wish any customer to receive.

We expect the highest standard of the customer service from all of our employees and were very sorry to learn of this incident. I can confirm that the Security Company that we used at the time is no longer working in that store, we have a new Company covering them.

We are investigating this as a matter of priority and will be taking the appropriate steps. As a matter of course, we will ensure that employees of our store receive additional training, to avoid anything like this from happening again.

I would like to reassure you that your comments have been passed on to the Area Manager responsible as we take all feedback, whether positive or negative, very seriously. Our staff undergo a comprehensive training programme, which generally results in excellent levels of customer service and a strong relationship with our customers, but I can only apologise if we fell short in this instance.

Once again, let me assure you that your comments are valuable to us.

Kind regards,

Tanya

Customer Services

DO NOT BUY FROM SPORTS DIRECT! THE MOST RASICT COMPANY I HAVE EVER SPENT MY MONEY IN.

I ordered 2 orders of underwear. 1 came wrong color, and 1 wasn't the same materials listed so they were too small and not what I would've ordered if they listed them correctly. Then they gave me a very hard time to return, never gave me shipping info. For return shipping and then played shady games with me, saying that I wouldn't work with the shipper to send the products back so they would no longer help me. I would never buy from these unprofessional scumbags ever again and no-one else should either!

They had a free delivery offer if you used their app. Purchased lots of items. When I received the items I noticed they charged me full delivery costs of £4.99.

I sent them an email asking why I was charged £4.99 for delivery and they responded 5 days later informing me it was because I failed to enter the discount code. I told them this offer did not require a discount code and now they are just not replying at all.

So basically they messed up but are refusing to fix their error which has left me out of pocket.

Wow genuinely one of the worst customer experience's ever. Fortunately I had not spent a lot but here is the summary.

You buy an item you believe will arrive in brand new condition because it is 'new'. Sports direct send you something that looks like the staff have played Pinata with. Oh and charged you £5 for 'click and collect' to THEIR store.

You then email to complain about condition of said item but they will never respond despite multiple emails.

So you then take to twitter and start tweeting to which they respond repeatedly with the same messages -

"Hi, I am sorry to hear this. Can you kindly follow and DM me your order number to this account to allow me to assist, Thanks" So you do but no one replies to your DM. So you repeat the process until you finally receive a non-automated response but not one of understanding but rather 'tough luck'.

"I am sorry to hear this, I am sorry to advise that the outer packaging is there to protect the item in transit.

Therefore we are unable to assist in any form of refund or exchange for damage to the outer packaging." *(remember you payed £5 for this delivery).

Except the item and box looks like it was most likely a return and damaged even before dispatch.

I would definitely not give them repeat trade - they are cheap for a reason and you will get no help if you are dissatisfied.

As they say 'buyer beware'.

Ordered 12 items via their website. Package delivered to the wrong address 2 miles away. When I received the package it had been opened, items were missing and some obviously opened and tried on. I complained via website with no joy. I called to complain at least 2 dozen times but each time got the message that they are very busy and then they terminate the call. I would strongly warn people to be very cautious when thinking of shopping with this company.

Sportsdirect.com WORST SHOE COMPANY!
I bought a pair of shoes from them a couple weeks ago and I wore them once for less than 10 mins and they badly cut both my ankles. I went to return them and the manager refused on the premise that they are used. How else would I have noticed their horrible product unless I gave it a chance? Thankfully I had another pair of shoes to switch into that day! After speaking with the store manager at length he refused to do anything and demanded I leave the store. Never buying anything from them again! Please inform everyone about their quality service. I also tried to post this on their facebook page and they marked my comments as spam! I will not be silenced!

Ordered a product on line for a birthday present and it arrived with a store security tag attached the magnetic pin type.

Tried to contact sports direct but its impossible to speak to them, all numbers you can dig up on the internet (none on their website) go to an automated system telling you they are busy and then disconnect you before it's possible to speak to anyone!

Took product back to my local store 15 miles away - set the alarm off then some spotty teenager who removed the tag actually chuckled - no suggestion of an apology and when I proposed a delivery refund as it's £5 that they charge, said it was not possible have to contact online - yeah right how!

Last time I will ever use this company - if you value any semblance of customer service look elsewhere this company does not care, it only wants your money then gives you the finger. Old school cowboys with a shopfront.

Sports direct I challenge you to respond and refund.

Buyer beware!