Sports Direct

I purchased a Carlton 4 played set from your Newbury Park branch at exactly 13:15 on the 1st June 2022. I was planning to go to the park with the kids and have a fun time playing badminton with this but we set everything up but the metal poles were not adequate to use on the grass as it was impossible to get them stable and hold the net tightly. You had to dig very deep to get the poles in would not hold the net firmly we were very disappointed because we had to repack everything and instead find to play football. And once finished at the park I went back to the shop at 19:50 to return the item and get a refund as the kit did not function how it is supposed to and I could not use it. Everything was in its original packaging the rackets still had all their plastic packaging and everything was as new, but the staff there were in such a hurry to close the shop they were very very rude and did not want to listen at all and kept rejecting my return request even though the item is still new and everything was in orginal packaging. The store manager of the Newbury Park branch was very very rude and just wanted to close the shop. I would like to return this item and get a full refund please and make a complaint against the Newbury Park Sports Direct shop for very rude customer service and breaching my rights "Under the Consumer Rights Act 2015, goods should be of a satisfactory quality, fit for purpose and as described. My rights have been breached because the item you sold me is not fit for purpose. Can you please let me return your item and give me a full refund please, I will for sure never step a foot into that shop ever again and you have lost a very loyal customer who has been shopping with you for over ten years.

Ordered item. Paid for next day delivery. Item never arrived. Nobody to speak to at sports direct. Delivery company has automated service which is no help at all. Went in the store and was just fobbed off it's not us that deal with online stuff. 2 weeks later item still not arrived. No refund because nobody replies to emails it's all automated. No phone numbers to ring. It's terrible service. Had go get bank to do a charge back in the end as couldn't speak with anybody to deal with it... absolutely terrible service

Avoid at all costs.
They sent my order to the wrong address. When I eventually got hold of customer service they weren't interested. Not our problem they said. They've kept my £150 and are refusing to help. The customer service agent "Elizabeth" was incredibly unprofessional and rude.
The reason their prices are slightly cheaper is because they rip people off left, right, and centre (see other reviews).
Do not use this company unless you want to kiss your money goodbye with nothing to show for it.
Absolute disgrace of a company.

The order was absolutely horrible. Incorrect sizes, missing items.

I send back shoes I ordered, and wanted to replace them to the right size. Pay 360 SEK (32 euros) in shipping.

What they write is that they repay the money, and say it is out of stock. If I look at their website (today), they can be ordered in the size I wanted from the beginning.

So here I am with the money back, paid 360 SEK to send the wrong, without shoes and without apology.

Had been cheaper and easier to go to a regular store and buy right from the start. Then what happens to things that were missing is a mystery, since customer service does not respond. So I expect these goods or money I will never see again.

I will NEVER use their services again!

I ordered size 16.
They sent me size 18 loosely wrapped in a bag marked size 16.
Fair enough, mistake made, I didn't take their advice and return via recorded delivery at great expense, but I did pay £3 ordinary postage, (which I then had to fight tooth and nail to get reimbursement).
The replacement pair arrived, and low and behold, they were again size 18, loosely wrapped in a plastic bag marked size 16.
Needless to say I complained, they sent me a return label to return them again for exchange. I made a special visit to the couriers drop off shop.
The replacement arrived, This is the Third Pair, again size 18 loosely wrapped in a plastic bag marked size 16.
All throughout this process there has been little concern, or apology on their behalf. As I said, I had to keep demanding they refund me the £3 that I spent to get the first pair back to them. They eventually did refund me £3 "as a gesture of GOODWILL!". The cheek of it! They OWED me that money!
I wanted the item to go on holiday, but alas, it is now too late.
I am resolved to keep the incorrectly sized leggings, and wear them for gardening or something, because I have no confidence, that if I return them again, I will ever receive the leggings that I ordered.
Anyhow, they have not offered me a return label again, and they have not apologised either.
Do yourself a favour, DO NOT DEAL WITH THIS COMPANY.

It took me about a month to find convenient and nice sport clothes. A brand clothes is not always the best solution for me. But this website had what I wanted. Sexy and comfortable leggings with bright prints, and bra to do yoga with ease. Now I think more of practice at my yoga class than about the clothes I wear, because I simply do not feel it on my body. Super.

P.s. Prices are so good to buy at least two pairs of bra or even more to change them every time.

I had wanted a set of matching luggage for a while, so took the opportunity to order a sale priced set from Sports Direct - the 5 piece blue canvas Dunlop set. Since there was a standard delivery charge, I also ordered 2 pairs of trainers, some jeans and luggage straps - all were sale priced. Quality of everything was very good, and only downer was that the jeans were sized very small, but I took them to my local Sports Direct store with my order form, and they were happy to exchange the jeans for a mens t-shirt I wanted for a gift. This is a huge company, and staff are all nice and helpful, and prices were excellent.

Ordered a hoodie online. Their courier company 'Yodel' initially refused to accept they had collected my parcel. I contacted sportsdirect who told me that they would look into and get someone to contact me the next day. Nobody got back to me. I then established that my parcel was in Ireland, I live in Cornwall. Again I contacted sportsdirect for help. They told me no refund until parcel returned by courier or I would have to wait for delivery.