Spartoo UK

Bought from this company advertising free next day delivery as they are presents for my nieces. Purchased on the 27th Nov flying on the 1st decemeber. Today is Sat 30 november and still no parcel. Was also llied to by the staff there saying it was out for delivery with the courier on the 29th when i checked the tracking the courier hasnt even recieved it.
Now i have to travel 30 miles to buy these shoes as im flying tomorrow.
This company is a complete joke and a waste of time.
DO NOT BUY ANYTHING FROM THESE IDIOTS!

I ordered my shoes on the 17/07/2013 my shoes arrive on the 24th of July Great! Right? No. They sent out the wrong size because apparently there shoe sizing charts are wrong. "Europe's No. 1 online shoe store" doesnt even know how to size shoes. And so I send them back and was told when I send them off the new pair will be sent off immediately and they will be sent by UPS so I will get them quicker. 30th of July I still have no shoes so I ring up and am told they have not even sent off my new pair yet at which point I asked for a refund. I will not be doing business there again as the service was very poor.

This site is simple to order from and very easy to use! I ordered a pair of UGGS for my girlfriend for her birthday. Not knowing which size to order, I contacted the customer service and they really helpfull and very understanding. I wish all customer services were like them! Anyway, I recommend them and I'm sure they all must be wearing UGG's in their team.

When I received the parcel they were certainly well packed, arrived on time and pleased my girl for sure! That made me happy and her too of course!

All in all a great online experience – thanks Spartoo!

Figured it was time to add my review, as I've shopped with this site a few times this year! I really like this site as they have a lot of brands and styles that I don't often see on other popular online shoe stores. Perhaps this is due to the fact that they started as a French company, and thus have a more "continental" style that I personally really like.

The website is very easy to use and there are many filter options (size, colour, price, gender, etc.) so that it shouldn't be too hard to find what you are looking for. There are also multiple pictures of the shoes from different angles, which is nice as online shopping is always taking a small chance since you can't actually try on the shoes before you buy them. There's also a section that lists the product specifications, including heel height, calf circumference, etc., which is always helpful!

As far as shipping and payment is concerned, they have everything that one would expect from an online shoe site. Payment by debit/credit card, Paypal, and Amex, option for delivery to an alternate shipping address, and 3 different delivery options, including a free delivery service!

Returns are also a breeze – free of charge using a pre-paid printable return label, and you just drop your item off at the post. I received my refund within 3 days of posting my return.

Great shopping experience all around and I would highly recommend.

Love this site! I've ordered with them four times since they opened in the UK a few years ago, and everything has been no hassle whatsoever.
As they are partly based in France, they have a great selection of brands that I have such a hard time finding in my area. Finding what you need is so easy thanks to all the different filters, and checkout is an absolute breeze (especially once you've created your customer account, since you don't have to put in all your details over and over again). They offer free delivery, and my latest order arrived in 3 days, which was more than satisfactory for me. I've had to contact the customer service centre on a few occasions regarding returns, and the girls who work there just couldn't be nicer. The returns policy is also a breeze, as they allow for free returns, for any reason, within a 30-day period. If you need to return an item, you simply request this yourself from your customer account, and they send you a pre-paid return label by email that you print out and then you can drop off the item at the post office free of charge. From there, they ask for your proof of postage receipt, and once you give them this information, they process the return right away, instead of waiting to actually receive the parcels. I got my refund the day after I dropped off my shoes at the post office - doesn't get much quicker than that! Great shopping experience overall and would highly recommend.

I've been shopping on this website for more than a year. It's a French company and although they don't have a local office, they offer excellent service. They carry hundreds of shoe brands and offer a huge variety of shoes. Their store policy is pretty classic - free returns up to 30 days for an exchange or refund, free deliveries, etc. However, their customer service is simply fantastic! They reply quickly to all their messages, and do a decent job of resolving problems. To top if off - they always ask if you were satisfied with the customer service representative. All in all, a good shopping experience - and they use trusted secure payment methods such as 3DSecure.