SoufeelReviews 918

Buyer beware - Read the fine print before making any purchase. They advertise fast shipping including an option with shipping insurace. What they don't list as clearly as their fast shipping options (unless you have a crystal ball and take the time to read), is that they still have to produce the items first. So, if you are looking for 4-6 days shipping, be sure to tack on another week or two before they even ship - thus misleading many customers into thinking that they would getting their gift items in time for Christmas. Right after I placed the order, I noticed that there was a production time...so I immediatley contacted them to enquire if the items would arrive on time for Christmas...In response, they gave me a long winded reply covering thier production, quality control guidelines, etc. - but no simple, straight answer as to whether or not my products for this specigic order would arrive on time for Christmas. After dealing with 3 reps over the course of a 10-day period, I finally had to conclude myself that the items would not make it on time for Christmas. I advised them of my due digligence from the very day the order was placed to get a straight answer from them from as to whether or not they could make the delivery timeline, and therefore, was entitled to a full refund (including taxes) regardless of whether or not they already went into production. They stated that the refund was being processed, but it would take 7-14 buiness days to refelct on my account, depending on who I bank with. I have never heard of such a long processing time - not to mention that I deal with a major bank. It's been almost 2 weeks and I still don't see that refund. Based on my experience in dealing with them, I fear that they are sketchy and won't be seeing this refund anytime soon; so I may have to resport to the Better Business Bureau for support. AVOID this company at all costs.