SoftwareKeep CA

I placed an online order for Microsoft Office 2016 Home and Business for Windows on January 4th at 8:25 p.m. (EST). I was paying an IT person at my home per hour for this installation and other work. By 9:30 p.m., there was still no product key e-mailed to me. I started a online Chat with their company - the response was that "they are testing the keys to make sure the keys will work when they send it to me". They said they needed another 10-20 minutes. This didn't sound legitimate (besides the fact that we weren't going to wait any longer), and we told them to cancel the order and refund the money onto the credit card. By 9:50 p.m. in the chat, she said they will cancel the order, and the refund will be processed within 24 hours and will be reflected on my account within 48-72 hours. At 11:31 p.m., the sales department e-mails the product key. I immediately respond by email and say that the order was cancelled and the amount is to be refunded to my card. I indicated I already purchased the product from someone else (and received the product key instantly). I e-mailed again January 17th as there was still no credit on my credit card - and didn't receive a response to the e-mail. I phoned the number they have on their website and it is not in service *******657. I am in the process now of making a dispute resolution with visa disputing the charge (I had copied and printed off the Chat I had with their company and kept my emails).

Needed another license for Office 2010. Not exactly cutting edge S/W but I hate having to use a totally different GUI every time I switch computers! The price was reasonable and the download key arrived about an hour after I placed the order. The key I received worked both to allow the initial download and for product activation.

The key I received DID NOT work with my existing Office Home and Student three license CD. But then, my download was actually an upgrade to Office Pro, which is a more complete product. So I'm not complaining.

The website said "11 available, order now". I ordered. My credit card was charged. No download available via email, no download available via their website. I call the 1-800 #, I am hung up on. I call again, I'm told it will take at least 24 hours for my product code. I tell them that is not acceptable I want a supervisor, refund me, I am hung up on again. I call back, I swear (can you blame me?) I am warned about vulgarity, I try to talk, no swearing, rep keeps talking over me, I attempt to explain I am the customer, let me talk... I am hung up on again. Horrible service, pay extra to get your product from the company that made it. This one cannot be trusted to deliver (but they will take your $$$$$)

Four days ago I purchased MS 2010 Office for Home and Student. MS would not activate the software because it had been activated more than the allotted time. I spent hours trying to reach someone. Their answering service kept repeating the same two messages over and over. Finally I got allen on the chat line. He wanted a photo of the MS message. I found it and sent it to him. Nothing happened. A few hours later I talked to another person at the company. He wanted a photo of the message. I sent it again. I sent it a third time.The next day nothing happened. I emailed the asking for a refund because the product they sold me was used up. They sent me another message telling me to use phone activation and to send them a copy of the message if it didn't work. It didn't. I emailed them and said I wanted a refund. Nothing. This morning I filed a dispute with my bank. They say they will refund my money.

I came accross with this website and purchased Windows 10 professional. Got the produt with a cheaper price. Installed the product by using the installer included and installed the product without any issues! Thanks and will do business with you again!