Soft SurroundingsReviews 169

I had ordered 3 pieces of clothing from Soft Surroundings back in November 2016. When the clothings arrived, I realized that they had sent in wrong sizes. So, I sent the products back requesting that they be exchanged for the right size. I was told that they only had 2 of the 3 items I ordered in the right size and what would I like to do. I asked that the 1 item be mailed to me, but to refund me for the remaining 2 items.

I paid total $370.93 for purchase of 3 items in one order; of which $32.18 was tax. I returned 2 of the 3 items totalling $158.90 and instead of getting $15.57 tax refund, I'm only received $8.15. I spoke to Customer Service and got nowhere with the Rep. I asked to speak with the Supervisor, who upon review, agreed that it did not make sense that I was receiving $8.15 in refund. He was going to process the right amount; which NEVER happened. I have sent several email and have asked for a resolution and got NO response in return. I recommend that folks be very weary of doing business with this company. They do not deal with their customers honestly.

Thank you,

Dave & Farhana

Soft Surroundings' on-line returns and customer service is the worst I have ever dealt with. I bought a dress on sale. I wore it only once and washed only once according to the manufacturer's instructions. Upon close inspection after washing, I found a frayed place on the sleeve. When I contacted their customer service I was told I could not return it or get a refund because I had washed it. They offered to give me a $25 discount or a $22 price adjustment. Really?

Their customer service said their number one goal is to make sure that I are thrilled with my purchase from Soft Surroundings citing their "gracious 365 day return policy", however couldn't offer it to me because I had washed the garment. Really? Like another dissatisfied reviewer, Beverly H on 1/14/17 said, "customer service is nonexistent."

I would advise not wasting your time or money purchasing anything from this company.

The purchase was billed and shipped the next day but the return took 12 days. By that time the size I needed was out of stock and the dress could not be exchanged. Because the dress couldn't be exchanged I was not refunded the shipping. The sizes are not consistent so it is difficult to determine what size to order. Not paying for shipping again at the tune of $15.95 which seems rather high for a light weight summer dress that weighed less than a pound. I believe the shipping price was very inflated compared to other on line purchases I have made.