Soft SurroundingsReviews 169

After wearing the al fresco tunic twice, I hand washed it in cold water as the label instructed. It shrunk so much I can no longer wear my $69.95 top! Customer service said it can't be returned since it has been worn and laundered. How is one to know there will be major shrinking before you wear or wash the item.?
Soft surroundings does not stand behind their clothing!
The blue tunic is the same size as the orange but the orange is the laundered one.

Very disappointed! I paid over $89 for shirt that, the first time I washed it, it came out with the seams all twisted and completely out of shape - and I followed the washing instructions! It looked great out of the box, but that was it. The quality of the shirt is terrible! It will now be going to Goodwill or I'll be painting in it... I am so mad that I spent that kind of money for shirt I could only wear once!

I had also ordered the Wilhelmina Shirt on the same order, in White. When I finally received it (it was on backorder for weeks), it was so thin, I sent that back for a refund. For the prices they charge, I was expecting a much higher quality of clothing. I won't be ordering anything from them again and the catalogs will be going right in the trash.

I have two occasions where this store has failed miserably, The first was when i ordered close to 350.00 worth of clothes and i waited and waited and they never showed up, ( I was having guest in town and wanted new clothes to go out on the town) when i called they said there was a question about my credit card, I asked them why they never called me, said they sent an email, I checked my email and NOTHING! I tried Soft Surroundings again several months later and was not impressed with the quality at all, for what they charge it was pretty bad, when i called to send it back they acted as though I was not going to receive a refund, gave me a hard time, I couldn't believe the customer service, I never bothered to send it back it was given to a family member who could use it more than me getting hassled about sending it back, they still send there magazine but i will never purchase from them again, the reason I'm writing this review is I read On Glassdoor the reviews of the employees who work for Soft Surroundings and I was just shocked one bad review after another, poor employees are treated like dirt,, so I think people should shop elsewhere and don't give your money to companies who treat people like trash. Its a shame really cute photos but quality was disappointing,

I have stopped purchasing from Soft Surroundings for more than a year now. When I first started shopping in the stores and online, the quality was excellent. The shipping charges were crazy and not competitive. Still, I shopped there. Then the quality of the workmanship started going down, design concept is good... workmanship is horrible! A flannel shirt with a cute design on the back that came off after 3washings in the gentle cycle, a nightgown that lost its elasticity after a few washings, stitching that unravels, pin holes near seams that cause unraveling in garment, etc., etc. I shop where there are no shipping charges and the quality is consistent. I was a pretty consistent shopper. Its a shame.

Just opened a store in Santa Rosa I'm no spring chicken but I do like a trend... I'm pretty bummed as everything I liked in the magazine was NOT in this new store. It's almost as if they assumed because we have a large retirement community close by that that is our demographic... Boring for the most part and right next door to another boring store JJill I mean you may as well just smash down the wall and Call it JJill 2. Too bad, I guess I need to continue to shop in Marin.

I returned/requested an exchange via USPS on 02/08. Tracking indicated that the package was picked up and processed by the Agent on 02/12. Called Customer Service TWICE (02/13 and 02/21). It was only during the 02/21 call that I was informed that they would not receive the package until 02/26 based on their contract with carrier. As of 02/26, the package is still sitting with the Agent. Really 18 DAYS and still counting! I've unsubscribed from their catalog - because, as I've said "NEVER AGAIN!"

I had ordered two or three times from the catalog and was very pleased with the clothing and the silk pillowcases. A few months ago I tried to order from a sale catalog and everything single item that I wanted was not available- so I waited until the next sale catalog came out and ordered 5 items. The quality was very very poor (knits were extremely loose; fabrics very thin), and I then realized that this is WHY they were on sale! (the top that I have on right now-not a knit - I very gently tried to straighten it out and my thumb went through it!) Also, most items in the catalog are described as "washable" - I am finding that they mean "HAND washable" for just about every one! I was absolutely astounded at the shipping charge (all were very very light pieces) and then the $18+ tax added on! Way way too much for what I received. Doubt that I will order again and will probably give some of the items to Goodwill. I do NOT want the hassle of returning anything!

Soft Surroundings are way overpriced for the quality. Even the outlet is too expensive as well. I live on a fixed income and can't pay a lot for nice clothing! So here is what I do:

I am 63 but still very small. I wear a XS to S petite I like the classic wrap dress and just got one for $12.50 at Ebay. It was pre-owned but in perfect condition! I also got a classic wrap dress for $20. I have boho tops for pennies on the dolllar!

I like that the dresses have cotton in them. I hate polyester material. So this is how I buy Soft Surroudings clothing. At Ebay and hardly worn! Give it a try!

I ordered summer pants after I got their catalogue. The site said they would not be available until August 29. Seriously? Who needs summer pants after August 29. Their excuse was that the catalogue is printed months before the items become available. What does that have to do with anything? Don't print what you don't have or expect to have in a timely manner. Dealing with their customer service from the Philippines is an exercise in frustration. Barely comprehensible.
Also, quality of their items has seriously declined.

I find the quality to be excellent! Items that I chose are all or part cotton, which is a requirement for me. I've received two orders so far, with two on the way. Sizing was fine and the jeans are stretchy and very soft! I'm very happy with every aspect of my shopping experience, which was through the outlet website. In fact, one item was out of stock- they notified me immediately, corrected my bill and gave me a 10 dollar credit! I should also mention that the clothing is BEAUTIFUL,

I ordered 3 items recently and did not receive a confirmation; therefore I called Soft Surroundings They told me the order did not go through and to call back the next day to confirm. I called the next day and was told no order. Therefore I placed another order with a representative. The order came. The next day a duplicate order came. I was charged for both orders. I sent one back unopened. I called and was told I would be credited for the duplicate order. I was not credited. Both orders were on my credit card statement. I called again and it was argued I had only been charged once. I had the statement in my hand with both charges. I was placed on hold forever. It ended up I have to dispute the charges with my credit card company. I will never order from SS again. The customer service is outsourced and is poor to say the least

Lots of beautiful clothing here - very high quality materials and design. The stores are an experience. Associates are very friendly and helpful. Website is easy to navigate and I complete purchases very quickly. The catalog is beautiful - love receiving it every month!